Holman Honda of Ft. Lauderdale | Page 206

The overall experience was very professional and the salesman was extremely patient with me. The staff have become personal friends of mine and would refer all of my loved ones to them! I absolutely lov salesman was extremely patient with me. The staff have become personal friends of mine and would refer all of my loved ones to them! I absolutely love my brand new 2014 civic! Thanks Holman! More

I leased my 2010 Insight from this dealer and gave them the opportunity to sell it to me at lease end. I was told to come in and they would do a free inspection and have the deal done in an hour. The tot the opportunity to sell it to me at lease end. I was told to come in and they would do a free inspection and have the deal done in an hour. The total had a "Dealer fee of $599.00. I asked about this and was told all the dealers have this fee so I told them I would call a few. Well no other dealers have one this high and a dealer I used in Atlanta a few years back "Curry Honda" has no dealer fee so I gave them the opportunity to either waive the fee or I would go to Curry to buy my end of lease Honda. They would not so when I asked for my keys they suddenly said that I would owe them for the free inspection. What makes them think they can keep my keys for any reason. I told them I would gladly see them in court if they thought I owed them anything and asked to speak to the manager. No manager, Tracey disappears and after demanding my keys several times they give me back my keys. I will never use this dealer again for anything. Bait and switch tactics and free but not free inspections and the audacity to not give me my keys when asked are absolutely unethical and bad business. Buyer Beware of this Dealership. Never again will I go there. I did file a complaint with Honda USA and they agreed with me that this was improper. Run! More

We purchased a "CERTIFIED" Honda Accord in September 2011.The salesperson and manager both indicated certifed Hondas get new brakes and tires.The tires were defective and had to be replaced in September 2011.The salesperson and manager both indicated certifed Hondas get new brakes and tires.The tires were defective and had to be replaced in less than a month (Holman Honda relaced them at no charge). I just had the car serviced and was told the rear brakes are totally shot and need immediate replacing.We have only put 9700 miles since purchase and the brakes were supposed to be new.Upon further research we discovered there was a lawsiut and recall on the rear brakes of the 08 Accord.Still,Holman Honda refused to replace the brakes. The car I replaced a 2002 Toyota Camry,had 88,000 miles before needing to be changed. As a 5 Honda family we certainly will not do any more business with Holman Honda of Ft lauderdale. More

Did not fix my car. Kept it overnight and could not hear the loud noise my car makes when the A/C is on. Service dept must be deaf. the loud noise my car makes when the A/C is on. Service dept must be deaf. More

I'm not one to really write reviews online or anywhere at that, However, the experience I had at Holman really changed my mind and made me go out of my way to educate prospective customers on where they plan that, However, the experience I had at Holman really changed my mind and made me go out of my way to educate prospective customers on where they plan on bringing there cars. I am accustomed to getting my personal vehicle serviced at Hendrick Honda but because I was doing a favor for a family member they specifically asked me to bring it there for a diagnostic check. When I first got there, I was greeted by Eddy and everything seemed fine until I was asked to sit in the waiting area! I sat there for TWO WHOLE HOURS, with no updates on the car! At Hendrick Pompano Honda, they make it a PRIORITY to keep the customer involved in the process but at Holman, I guess that isn't apart of there serivce. I finally approached Eddy about an 1hr and a half into my wait and he said he would be with my in a second; the longest "second" of my life! Finally, he noticed my growing anger and started to tell me about the car. The first thing he mentioned that they were doing a repair on the car, a repair that I DID NOT give him authorization to make! I couldn't believe what he was telling me, I didn't know that repair centers had the authority to make repairs without the customers consent! I was so angry and brought up the fact that I was waiting for so long without any update on the car and asked him about the car transportation service so I could be taken home because I had to be to work in an hour and this diagnostic check and this unauthorized repair was taking a lot longer then I expected. He then had the AUDASITY to say "oh, well you could have been done that!" in such an unprofessional manor! I felt like a complete idiot! Then the driver for the car service overheard me saying that I would need a ride home, I told him where I lived and he said that "I lived out the way and he didn't know about that" then genius Eddy asked me bluntly, if I had another ride home!!! I couldn't believe what I was hearing, especially since I only live ten minutes away!!! It made me even more upset because when my personal vehicle needed to stay at Hendrick Honda overnight they gracefully took me home and offered to pick me up the next day to retrieve my car with no hassle and I live about 20 minutes minutes away!!! The driver from Holman ended up taking me home but WITHOUT a smile on his face to say the least. What made it even worse, was the fact that another customer exploded with anger as well before I left for the same reason, POOR customer service! Not only is there customer service more than horrible, but the atmosphere there is as a whole was terrible as well. In no way shape or from am I affiliated with Hendrick Honda but there customer service and employees are just so welcoming and awesome that I just can't help but applaud and commend them whenever I can! I will NEVER waste another second or penny at Holman Honda EVER AGAIN! Joanne Etienne More

We had visited other dealerships and none made us feel as welcome as Mr. Brown at Holman. He was very honest in his answers and made the entire purchasing process painless. Unfortunately, I forgot the lady welcome as Mr. Brown at Holman. He was very honest in his answers and made the entire purchasing process painless. Unfortunately, I forgot the lady's name that gave us the temporary tag, she was extremely helpful as well as very friendly. Great overall experience. More

Great guys and the attention and treatment was above and beyond. Our trade-in value was higher, by at least twice the amount that was being offered anywhere we've been. beyond. Our trade-in value was higher, by at least twice the amount that was being offered anywhere we've been. More

I brought my car in for a repair. The service represenative Cy, was very busy. He was very friendly and helpful, when he got to me. I left my car for the needed repair. When I returned to retriev represenative Cy, was very busy. He was very friendly and helpful, when he got to me. I left my car for the needed repair. When I returned to retrieve my car, Cy was again very busy. He spotted me waiting and requested that another employee, check me out. After paying the bill, I was told to go to the lot and retrieve my car.. . . I bought this car at this dealership and a couple of cars before that...At that time they had a cashier, who had your paperwork and would quickly check you out. The an employee would drive your car up to the service bay for you. I would always find a paper mat on the floor, which showed they took car care of my car. When I got to my car in the lot, no paper floor mat... I recently bought my wife a VW Tiguan (she previously had a Honda) when I take it into Gunther VW, I get the treatment I was used to at Holman Honda. Not only are the friendly and bring the car up for me (with the paper mat) but the wash each car before returning it to you. NO THATS CUSTOMER SERVICE!I would hope that HOLMAN would get back to that. The employees there are covering too many areas! I will be buying a new car soon. . .I love my Element, which has been discontinued???? I hope HONDA cares enough about their customers to bring me back! More

I was in the market for the Fit. I researched mutiple dealers and in the end Chris gave me the best deal. He blew the competition away and I got exactly what I was looking for. He was straight foward and dealers and in the end Chris gave me the best deal. He blew the competition away and I got exactly what I was looking for. He was straight foward and friendly, even stayed late, though his football team was playing during the sale. Defintely recommend anyone looking for a Honda to go to him. If managers reveiw this, promote him because if all followed his example, you would be the best in the business. More

I was buying out my 2008 Honda Civic Si that I leased from Coral Springs Honda for an exorbitant amount of $509.49 a month for 48 months. I made the drive from Coral Springs to Holman, and after my expe from Coral Springs Honda for an exorbitant amount of $509.49 a month for 48 months. I made the drive from Coral Springs to Holman, and after my experience there, I will never go back to Coral Springs Honda despite it being 5 minutes from my house. The staff there is very friendly, and Chris and Glenn are the two most non-bs salesmen I've ever met. They told me exactly what I needed to pay for and there were no surprises. They followed me out after I successfully made the purchase and saw me off after. Tracey made everything in the finance office so fast my hand was tired from signing everything. When I got home, I read over all the financing paperwork and there were no surprise fees. I didn't feel any pressure from them at all, they did not push me to buy a new car from them and try to trade in my Si. I felt comfortable telling them how much I enjoyed my car, and was not afraid of them adding any extra charges. Any of you thinking of buying from Rick Case or Coral Springs Honda need to take the extra drive over to Holman, they don't offer bs, just good service. More