Holman Honda of Ft. Lauderdale

I’m very happy to be served by Jeree! She is the best. Very professional she answered all my questions always on time with everything. Very professional she answered all my questions always on time with everything. More

I was going to do you the favor of not writing this review based on my last experience but you have sent me so many emails asking for one that I guess I have to. I have greatly enjoyed service at Ho review based on my last experience but you have sent me so many emails asking for one that I guess I have to. I have greatly enjoyed service at Holman Honda until recently. My battery was dead so I asked for you guys to replace it (costs comparable to pep boys, no issue with paying for the labor) Much to my delight the service tech called me and said that the battery was covered under warranty, great! No costs to me. The next day he called me and said that the battery was NOT covered under warranty, that Holman had ALREADY disposed of my battery, and that now I had to pay for the battery installed on my car. I said "no, this is on you guys, I am not paying for the battery". The service tech said "ok" I went in to pickup my car, and it wouldnt start. I asked the service manager why, and he said "oh, we put your other battery back in the car". The battery I was told had been disposed of. What was I supposed to do with a car that wouldnt start in the lot? and WHO ON EARTH would return a non working vehicle to a customer? Additionally, the fact that the service manager tried to tell me that I was wrong, and only offered me a discount on the labor for the new battery was just offensive. Truly, what kind of business is this? I have brought in my vehicle to this dealership multiple times, and had continued to plan on doing so. And the service manager wants to erase the lifetime value of a customer based off of an internal mistake? The cost of a new battery? The service manager then tried to tell me that he had to get approval from Honda HQ to not charge me for the battery, which we all know is just a lie, further illustrated by the fact that after an hour of not getting a response on his "email to corporate" that he said "ok, you know what, lets just get you on your way and I will figure this out later" I am not sure why on earth such an experience happened, but it was truly disappointing, and created a horrible experience for what is otherwise a GREAT car brand with usually GREAT representations on the dealer level. Its common knowledge that money is made in service. I just dont understand, why risk a customer over such a menial internal mistak? I expect a response, however that alone may not be reason enough for me to keep my business with Holman. You decide. More

Almost had to beg for a car wash. It was added when I arrived and not performed when car was ready. I had to wait an extra 25 minutes. arrived and not performed when car was ready. I had to wait an extra 25 minutes. More

Great service! The car is perfect. I love my new civic! All black interior. Smooth transaction. The people of Holman really made me feel at home. All black interior. Smooth transaction. The people of Holman really made me feel at home. More

Excellent ,excellent, excellent, excellent, excellent, excellent, excellent excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excell excellent, excellent excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent ,excellent, excellent, excellent excellent, excellent, excellent, excellent, excellent!!! More

Great experience. This was my 2nd lease at Holman & it was quick and easy! I got the price I wanted for the car I wanted! was quick and easy! I got the price I wanted for the car I wanted! More

I have been coming to Holman Honda for many years, and always find it to be a pleasant experience. I have frequently Worked with Dan as my salesman and he is the best! always find it to be a pleasant experience. I have frequently Worked with Dan as my salesman and he is the best! More

The dealership was clean and covid safe. Everyone was very friendly, service was quick even with unexpected car issues. I appreciated the amazing communication from the team. I felt well taken care of ev very friendly, service was quick even with unexpected car issues. I appreciated the amazing communication from the team. I felt well taken care of even though I know very little about cars. More