Holm Buick GMC

I was told the turbo was going out and it would be $1800 to fix. When I presented my warranty on a Friday, was told that whoever could call them was gone for the day and that they would call me Monday. Mid to fix. When I presented my warranty on a Friday, was told that whoever could call them was gone for the day and that they would call me Monday. Mid Monday, no call and I left a message. No call back by 4pm so called again. Was told they had to get a list of parts etc to be able to give the warranty department and that they would call back. Tuesday 1pm, my father stops by the dealership, gets the same response. Dealership was told for the 3rd time that we needed it checked out ASAP because it is my sons car and he’s moving back to Kstate at end of week. Just took the car in last week to get oil change and told everything was fine. This is not the first time I’ve had issues with this dealership. More

The repair wasn't something they were familiar with, so it took longer than expected. They were courteous enough to give a loaner vehicle until mine was finished. it took longer than expected. They were courteous enough to give a loaner vehicle until mine was finished. More

Please stop pressuring clients to purchase the extended warranty. Offer the service and let them think about it without pressure. Love our new car thamks warranty. Offer the service and let them think about it without pressure. Love our new car thamks More

We had been looking for a couple of weeks for a bigger family vehicle. We had visited another dealership before stopping at Holm's and we had to find a salesman to help us. When we got out of our vehic family vehicle. We had visited another dealership before stopping at Holm's and we had to find a salesman to help us. When we got out of our vehicle at Holm's, Gavin greeted us with a very friendly manner! More

Great working with Holm Buick GMC. They quickly fixed my vehicle correctly the first time at a fair price. The value of working with a quality and well trained staff like Holm Buick GMC has in place is pric vehicle correctly the first time at a fair price. The value of working with a quality and well trained staff like Holm Buick GMC has in place is priceless. More

I bought a Buick Enclave not even a month ago and have already had so many issues with it. I was told when buying it was “thoroughly checked over by our department” well that’s not true because they sold already had so many issues with it. I was told when buying it was “thoroughly checked over by our department” well that’s not true because they sold me a car that had a major issue with it that had to be repaired. Cost 1000 which I said I was not paying for since they sold me a a damaged car. Now 2 weeks after that repair my engine light is on again and I now have a bad O2 sensor. So I’ve had nothing but problems since purchasing this car and feel very disappointed in what they sold me. I want to get rid of the car immediately. More

Enjoyed working with Kent. Polite and not pushy. Didn’t care for the length of time it took to purchase. Would return for future purchase. care for the length of time it took to purchase. Would return for future purchase. More

We had an excellent experience!Buying our new-to-us car was actually enjoyable! We had been shopping around for a car for a while and decided to pop in and test drive one at Holm's. We were able to check o was actually enjoyable! We had been shopping around for a car for a while and decided to pop in and test drive one at Holm's. We were able to check out several other vehicles to compare. We worked with Gavin, and he was exceptionally friendly, polite, knowledgeable and genuine. There were a few things we found wrong with the car, such as a missing passenger door handle, and Holm's offered to take care of all of our minor concerns. All the staff were friendly. We are very pleased with our new car, and have continued to be very satisfied with the customer service at Holm's. We will definitely recommend to others. More

We have purchased vehicles from Holm before so I knew going in they were trustworthy. Gavin and the the rest of the staff didn’t change my mind about that. Very professional and relaxed, and no hard sell going in they were trustworthy. Gavin and the the rest of the staff didn’t change my mind about that. Very professional and relaxed, and no hard sell. I really appreciated the patience, and willingness to work with me to get the best deal I found. I looked at several other dealerships, but I came back. In the future I will definitely go back to Holm. Terry Goetz More

Excellent customer service! I worked with Gavin to but my new vehicle. Gavin was great to work and got my deal together quickly working over the phone. I flew into Salina to pick up the vehicle and he was k new vehicle. Gavin was great to work and got my deal together quickly working over the phone. I flew into Salina to pick up the vehicle and he was kind enough to pick me up from the airport. Now that's customer service that goes above and beyond. It was the best vehicle buying experience I've ever had. Thanks to Gavin, Cedric and everyone else at the dealership for everything. If I get the chance to or if they have a vehicle I want I will buy again from them again!! More