Holm Buick GMC

Holm Buick GMC responded

Congratulations on your new vehicle! Thank you for sharing your pleasant experience with us! We're thrilled to hear that you found everyone at Holm Buick GMC to be courteous and personable during your visit. At Holm Buick GMC, we strive to create a welcoming and friendly environment for our customers, and we're delighted that our team members met your expectations in that regard. We appreciate your kind words and your recommendation to your friends and family. If you or your loved ones have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to provide exceptional service and support. Thank you for choosing Holm Buick GMC, and we look forward to serving you again in the future! Don't forget, when you purchase a vehicle from Holm Automotive, you also get a fantastic benefit: 2 years of complimentary maintenance! To take advantage of this amazing offer, simply get in touch with your sales rep or our service department to book your first oil change and keep your ride cruising smoothly. You can sit back and relax, we've got everything covered! - Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for taking the time to share your positive experience with Holm Buick GMC! We're delighted to hear that you found our team to be knowledgeable and provided you with good service. It's also great to know that you found our location convenient. At Holm Buick GMC, we strive to create a positive and satisfying experience for our customers, and we're glad that we met your expectations. We appreciate your kind words about our staff and their expertise. We're grateful for your support and look forward to serving you again in the future. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you again for choosing Holm Buick GMC! - Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for sharing your positive experience with the Holm Buick GMC team! It's great to hear that you are very pleased with the service you received and that you found us to be a great place to buy a vehicle. Buying a vehicle can be a significant investment, so it's important to have a team that you can trust to guide you through the process and provide excellent customer service. It sounds like the Holm Automotive team delivered on both fronts. Thanks again for your review! - Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Kara, thank you for taking the time to leave a positive review! It's great to hear that the team at Holm Buick GMC was helpful, informative, and easy to work with. Customer service is crucial in building a positive relationship with customers, and it sounds like the team did an excellent job in that regard. Following up on the repairs made on your vehicle is also a great touch and shows that they care about the quality of their work and your satisfaction as a customer. Thank you again for your feedback! - Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for sharing your positive experience with Jamie during your buying process. Effective communication is crucial when it comes to making a purchase, and it's great to hear that Jamie was able to provide you with excellent communication throughout the process. Additionally, having a knowledgeable salesperson can make a significant difference in making an informed decision, and it sounds like Jamie was able to provide you with the necessary information to make a well-informed purchase. Thank you for taking the time to share your feedback, and I hope you enjoy your new purchase! Don't forget, when you purchase a vehicle from Holm Automotive, you also get a fantastic benefit: 2 years of complimentary maintenance! To take advantage of this amazing offer, simply get in touch with your sales rep or our service department to book your first oil change and keep your ride cruising smoothly. You can sit back and relax, we've got everything covered! - Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Grant, thank you for sharing your positive experience with Holm Buick GMC. Building strong relationships with customers is crucial in maintaining customer satisfaction, and it's great to hear that the staff was easy to get along with, very kind and simple people. It sounds like Nick, the salesman, and the manager both provided exceptional service and we are pleased to hear they are the best you've ever worked with. Providing excellent customer service is important in building trust and loyalty, and it's great to hear that you were impressed with the dealership and would go back in the future. Thank you for sharing your feedback, and I hope your future experiences with Holm Buick GMC are just as positive. - Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for sharing your positive experience at Holm Buick GMC! It's great to hear that Nick was helpful over the phone and in person, and that he had the vehicles ready for you to inspect upon arrival. Understanding and explaining the options available is crucial in making an informed decision when choosing a new vehicle, and it's great to hear that Nick was able to provide clear explanations. It's also great to hear that the rest of the staff was respectful, friendly, and professional, and that they provided excellent service throughout the buying process. Lastly, thank you for sharing that you will be back in the future. Building strong relationships with customers is important in maintaining customer satisfaction, and it's great to hear that you plan on returning. Thank you for sharing your feedback, and I hope your future experiences at the dealership are just as positive. Don't forget, when you purchase a vehicle from Holm Automotive, you also get a fantastic benefit: 2 years of complimentary maintenance! To take advantage of this amazing offer, simply get in touch with your sales rep or our service department to book your first oil change and keep your ride cruising smoothly. You can sit back and relax, we've got everything covered! - Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Congratulations on your new vehicle! Thank you for sharing your positive experience with Holm Buick GMC. It's great to hear that Kaidin was knowledgeable and able to answer all of your questions about the vehicle you purchased. Having a knowledgeable and helpful salesperson can make a big difference in the car-buying process. I hope you continue to enjoy your new vehicle and have many happy adventures with it! Don't forget, when you purchase a vehicle from Holm Automotive, you also get a fantastic benefit: 2 years of complimentary maintenance! To take advantage of this amazing offer, simply get in touch with your sales rep or our service department to book your first oil change and keep your ride cruising smoothly. You can sit back and relax, we've got everything covered! - Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for taking time share your experience with the online community Billy. Your vehicle had been driven nearly 17k miles without an oil change. This was confirmed by the factory oil filter still installed. Our GM Certified Master Technician was able to verify that your turbocharger was working as designed and that the issue was with the unchanged oil starting to sludge which was causing the turbocharger to malfunction. As discussed, you’re responsible for maintaining your vehicle, and your warranty only covers flaws in manufacturing, not repairs caused by a lack of service. Therefore, if you miss an oil change or don't change the oil in a timely fashion, GM can actually void your remaining warranty. We hope in time you’ll come to recognize Service Manager Lucas Luchsinger acted in your best interest to save your vehicle’s remaining warranty while exhibiting the customer first mindset Holm Automotive is famous for. We would also like consumers to note regularly scheduled maintenance is included for the first two years when purchasing any Holm vehicle new or used. Please take advantage of this offer by scheduling responsibly. – Sincerely the holm Automotive Team

Holm Buick GMC responded

Thank you for choosing Holm Buick GMC as your first choice for all your automotive needs! It's great to hear that our staff could provide you with both a friendly and helpful experience. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. - Sincerely, the Holm Automotive Team of Salina