Holm Buick GMC

Holm Buick GMC responded

Thank you for your continued loyalty and positive feedback! We're thrilled to hear that you've consistently received great service from us over the past four years. We truly appreciate your trust and are delighted that our staff has consistently provided professional and prompt service. We're also grateful for your referrals! Your continued patronage and word-of-mouth recommendations are invaluable to us. Ethan Hodges and our entire service team strive to provide excellent customer care, and your feedback reaffirms our commitment to our core values. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your excellent feedback! We're thrilled to hear you were impressed with the quality of service and attention provided during your oil change. We're especially glad that Ethan was transparent about the cost and time needed for the service. Clear communication and honesty are crucial to building trust with our customers. We appreciate your 100% recommendation to friends and family. Ethan's dedication to providing transparent and high-quality service reflects our commitment to Customer Care and building Trustworthy relationships. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your feedback! We're glad to hear that even with an initial misunderstanding, our team handled the situation professionally and resolved it quickly. We understand that sometimes things can get confusing, and we appreciate your patience as we worked to get everything sorted out. It's gr eat to hear that Jesse Patrick and Mandi Sims were able to provide you with a smooth and positive experience after the initial mix-up. We strive to maintain a professional and helpful environment, and we're pleased that we were able to turn your experience into a positive one. Our ability to handle confusion professionally reflects our commitment to Customer Care and our dedication to providing a positive experience. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

That's wonderful to hear! Thank you for your enthusiastic feedback. We're thrilled you had such a positive experience and that you enjoyed your visit. We're especially glad you had the opportunity to visit with Tim. We strive to create a welcoming and friendly environment for all our customers, and it's fantastic to hear that our team made you feel at home. Jaron Bell and the whole team's dedication to providing a friendly atmosphere reflects our core value of Concern for Others. We appreciate you choosing Holm Automotive. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your positive feedback! We're delighted to hear that Ethan, Dylan, and the entire Holm team were easy to work with. We strive to create a smooth and efficient experience for our customers, and we're glad we met your expectations. We appreciate your recommendation for vehicle maintenance and hope to serve you again in the future. Their easy to work with attitude reflects our core value of Teamwork. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your feedback! We're pleased to hear that we consistently get you in and out on time, minimizing your wait time. We understand that your time is valuable, and we strive to provide efficient and timely service. It's great to hear that Derek Duncan keeps you informed throughout the process. Providing prompt service and clear communication reflects our commitment to Industriousness and Customer Care. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your kind words! We're delighted to hear that Jamie provided you with knowledgeable and personable service. It's great to know that you appreciated the friendly service from Holm Automotive. We are also happy that Nick Schissler, and Jaron Bell were able to assist you. We understand the importance of having a knowledgeable and personable team to assist our customers. We appreciate your feedback regarding the finance experience, and will review that area to see where we can improve. Jamie's excellent service reflects our commitment to Customer Care and building positive relationships. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

That's wonderful to hear! Thank you for your positive feedback. We're delighted that Jaron Bell and Mandi Sims provided you with such a pleasant and helpful experience. We're especially pleased that you'd choose to work with them again for future car purchases. Their dedication to providing excellent customer service reflects our commitment to Customer Care and building strong, positive relationships. We appreciate you choosing Holm Automotive. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

That's excellent! Thank you for sharing your positive experience. We're delighted that we were able to get you in right away and that the parts arrived the next day. We're also pleased that the repair was covered under warranty. We understand the importance of quick and efficient service, and we're glad we could provide that for you. Ethan Hodges's ability to get you in quickly, and get your parts in a timely manner reflects our core values of Industriousness and Customer Care. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

That's fantastic! Thank you for your incredibly kind words. We're thrilled to hear that our service manager, Lucas Luchsinger, has earned your loyalty and that you'll be a customer for life. We're also glad that Derek Duncan, Lance Gentry, and Ethan Hodges contributed to your positive experience. We strive to provide exceptional service and build lasting relationships with our customers. Lucas's dedication to excellent service reflects our commitment to Customer Care and our goal to Excel in every interaction. We truly appreciate your continued patronage. Sincerely, the Holm Automotive Team of Salina