Holm Buick GMC

Holm Buick GMC responded

Thank you for your feedback, and we appreciate you recommending Holm Automotive. We're glad you found our team accommodating. However, we understand your concern regarding the additional fees. We strive for transparency in all our transactions and regret that you felt there were hidden fees. We will review our processes to ensure that all charges are clearly explained upfront, and we are always looking for ways to improve in our customer care. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

It's excellent to hear that you found a wide selection of vehicles and that our team was knowledgeable about Buick and its systems! We're committed to providing a positive and informative sales experience. The high scores that you gave us, show that the team is doing an excellent job. We are glad that Clark Fritz, Mason Bettles, Nick Schissler, and Jaron Bell were able to help you. We strive to be a dealership that is known for customer care, and professional growth. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Awesome! We're thrilled to hear you had an awesome service visit with Derek Duncan. Your satisfaction is our top priority, and we're dedicated to providing exceptional service every time. We strive to excel in customer care. Again, awesome! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

We're delighted to hear that you had a positive experience! We understand that vehicle maintenance can be confusing, and we're glad that our team took the time to explain your concerns clearly. Providing detailed reports with prioritized recommendations is a key part of our commitment to transparent and helpful customer care. We want to ensure you feel informed and confident about your vehicle's needs. We appreciate your feedback! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We're thrilled to hear that you enjoyed your car-buying experience, even with the "fun hassle"! It's fantastic that Jack, Jaron, Jesse, and Nick made the process enjoyable for you. We're also glad Isaiah was able to provide helpful assistance. We aim to create a positive and engaging atmosphere, and your feedback indicates we achieved that. We appreciate your perfect scores across the board! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for sharing your detailed feedback. We sincerely appreciate you bringing these concerns to our attention, especially given your extensive experience in the automotive industry. We understand your frustration with the recurring coolant and oil leaks on your 2022 GMC pickup, as well as the discovery of loose and missing bolts and nuts. We deeply regret that the initial repairs did not resolve the issues and that the subsequent work fell short of our standards. We are truly sorry that your experience did not reflect the quality and attention to detail we strive for at Holm Automotive. We are glad that our Service Manager, Lucas Luchsinger, reached out to you to address these issues. We thank you for speaking with him and allowing us the opportunity to resolve this. We value your patience and understanding, and we are committed to ensuring that the necessary repairs are completed to your satisfaction. We are determined to regain your trust and provide the excellent service you deserve. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

That's wonderful to hear! We're delighted that your experience with Holm Buick has been great since you purchased your Buick Enclave. We strive to build lasting relationships with our customers, and your positive feedback reinforces our commitment to providing excellent service and care. We appreciate you choosing Holm Buick. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

We're delighted to hear that Derek Duncan and Ethan Hodges provided excellent service! We appreciate your feedback and will share it with them. We are always happy to hear that our team is meeting the standards we set for customer care. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

We're thrilled to hear that you found the car-buying process easy and enjoyable with Isiah and the Holm Automotive team! We strive to make the experience as smooth and stress-free as possible. We appreciate Isiah's proactive follow-up to ensure you have any questions answered. We're glad you chose Holm Automotive. We are glad that Isaiah Reed and Jaron Bell were able to help you. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

We're delighted to hear that you had such a positive experience with Staton Diehl and Jaron Bell! Their friendliness and straightforward approach, along with their thoughtful gesture to help with your headache, truly reflect our commitment to customer care and concern for others. We're thrilled that you're satisfied with your car. We appreciate your feedback and are glad we could make your purchase a pleasant one. Sincerely, the Holm Automotive Team of Salina.