Holm Automotive Center Inc - Service Center

Holm Automotive Center Inc responded

It's wonderful to hear that you've consistently received good service from us! We're thrilled that our team, especially Chuck Loader, has been helpful and efficient. Your perfect scores for workmanship, service time, and communication truly reflect our commitment to excellence and customer care. We appreciate your kind words and are dedicated to maintaining this level of service for you and all our customers. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your feedback. We're glad to hear that Josh was helpful and communicative during your recent repairs. We understand your frustration regarding the $3,000 repair bill for your GMC Terrain within a year of purchase. We strive to provide reliable vehicles and service, and we regret that your experience did not meet those expectations. We are determined to always improve. We appreciate you bringing this to our attention. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Dear Gabrielle G., Thank you for your positive feedback! We're pleased to hear you received great service on your vehicle and that you found our employees to be knowledgeable and professional. At Holm Automotive Center, we strive for "Excel" in all we do, and that includes providing expert service with a professional demeanor. Your recognition of our team's knowledge and professionalism reinforces our commitment to "Customer Care" and "Professional Growth." We believe in continuous improvement and ensuring our team is equipped to provide the best possible service. We appreciate you taking the time to share your experience. We look forward to serving you again in the future. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Dear Valued Customer, Thank you for your incredibly kind words! We are truly honored that you feel important every time you walk through our doors and that you choose to remain a loyal customer of Holm Automotive Center. Creating a welcoming and respectful environment is a core part of our mission. Your feedback reinforces our commitment to "Customer Care" and "Concern for Others." We strive to build meaningful relationships with our clients, and ensuring you feel valued is paramount to us. We appreciate your loyalty and look forward to continuing to provide you with exceptional service. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

That's wonderful to hear! We're thrilled that you had an amazing experience with our friendly staff, quick service, and clean facilities. We strive to create a welcoming and efficient environment for all our customers, and it sounds like we hit the mark. We appreciate you recognizing Chuck Loader and the team. We look forward to serving you again in the future! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Dear Valued Customer, Thank you for your enthusiastic feedback! We're thrilled to hear that Josh was so helpful and that you would seek his assistance for all your service needs. Josh's dedication to providing excellent service exemplifies our core value of "Customer Care." We are committed to ensuring every customer receives knowledgeable and attentive support, and your feedback confirms that Josh is a valuable member of our team. We are also glad that Josh is seen as someone who can solve problems, which is part of our value of "Determination." We appreciate you taking the time to share your positive experience. We will be sure to pass along your kind words to Josh. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Dear Valued Customer, Thank you for your continued loyalty and trust in Holm Automotive Center! We're delighted to hear that you consistently choose us for vehicle services, tire purchases, and leasing/buying your main vehicle. Your long-term patronage is a testament to our commitment to providing exceptional service and building lasting relationships. We strive to uphold our core values, including "Trustworthy" service, "Customer Care," and "Industrious" work, in every interaction. We are happy that you see the value in our service over the long term. We appreciate your continued support and look forward to serving you for many more years to come. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Dear Valued Customer, Thank you for your kind words! We're pleased to hear that you found our team friendly and professional, and that you're happy with the service you received. Providing excellent customer service and knowledgeable assistance is a top priority for us at Holm Automotive Center. Your feedback reinforces our commitment to "Customer Care" and "Professional Growth." We strive to maintain a friendly and professional environment while ensuring our team is well-equipped to meet your automotive needs. We appreciate you taking the time to share your positive experience. We look forward to serving you again in the future. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

It's wonderful to hear that you appreciated our clean facilities, knowledgeable parts person, and quick service! We strive to create a comfortable and efficient environment for all our customers, and it sounds like we're on the right track. We're also glad you enjoyed the available coffee. We note your feedback regarding service communication and will work toward improvement in that area. We appreciate you mentioning Chuck Loader's efforts. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We are truly honored by your trust in our service department! Knowing that you rely on us for your vehicle's service and maintenance means a great deal. We strive to be worthy of that trust through our commitment to quality workmanship, efficient service, transparent communication, and fair pricing. We're especially glad that Chuck Loader and our team have consistently met your expectations. Your perfect scores across the board reflect our dedication to excel in all areas of service. Thank you for your continued confidence in Holm Chevrolet. Sincerely, the Holm Automotive Team of Abilene.