Holm Automotive Center Inc - Service Center

Holm Automotive Center Inc responded

Thank you for sharing your experience! We sincerely apologize for the initial issue with your service ticket. We are, however, very grateful that Chuck Loader was able to identify and correct the mistakes for you. We're delighted to hear that you found the work excellent and Chuck's service amazing! His dedication to resolving the issue and providing outstanding service truly reflects our commitment to Customer Care and our Industrious approach to ensuring your satisfaction. We appreciate you bringing this to our attention and are glad Chuck could turn your experience into a positive one. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your wonderful feedback, Taylor! We're so glad to hear that you found our team friendly and that we made the process easy for you. We strive to be accommodating and are delighted that we could help you find exactly what you wanted. Josh Sare's friendly and helpful service reflects our commitment to Customer Care and ensuring a smooth and positive experience. We appreciate your recommendation! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Our sincerest apologies for the miscommunication regarding the discontinued part and the issues we had with our supplier. We are grateful for your patience and thank you for working with the team and allowing us the opportunity to resolve the issues. We hope the finished truck will be a testament to our commitment to provide top quality work and we are grateful for the opportunity to serve your vehicle needs. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your positive feedback! We're glad to hear that our team was very helpful and informative in explaining the problem with your car and that they did a great job fixing it. Clear communication and effective repairs are our top priorities. Josh Sare's helpfulness and the quality of the work done reflect our commitment to Customer Care and our dedication to Excel in our service. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Wow, thank you for the incredible 100/10 feedback! We are absolutely thrilled to hear about your exceptional experience. We're so glad you found our team very accommodating and that you received excellent customer service. It's fantastic to know you think our mechanics are the nicest around and that you appreciated our upfront and honest approach to pricing. We're also happy we could assist you in getting to know the town during your extra day here and that mailing your forgotten item was a helpful gesture. Going the extra mile for our customers is always our aim. Your kind words truly mean a lot and reflect our commitment to Customer Care, Trustworthy service, and our Concern for Others. We appreciate you choosing Holm Automotive! Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for your positive feedback! We're glad to hear that you consistently feel our team is friendly and that you've had a good experience working with our dealership. Lora Simmons, and our entire team, strive to create a welcoming and positive environment for all our customers. Your continued satisfaction reflects our commitment to Customer Care and building positive relationships. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your excellent feedback! We're delighted to hear that you found our team knowledgeable, quick, and friendly, and that we were able to take your car in for service right away. We understand the importance of prompt and thorough service, and we're pleased that we met your expectations. Josh Sare's efficient and friendly service reflects our commitment to Industriousness and Customer Care. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your positive feedback! We're glad to hear that Chuck Loader provided excellent communication regarding your car's findings and that you found his customer support skills outstanding. Clear and thorough communication is a top priority for us in our service department. Chuck's dedication to keeping you informed reflects our commitment to Customer Care and Communication. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your feedback! We're glad to hear that you found Chuck Loader knowledgeable and accommodating. We strive to provide both expertise and excellent customer service. We understand that the service took longer than you anticipated, and we appreciate your patience. We're pleased to know that you are satisfied with the quality of the work performed. Our commitment to quality workmanship reflects our dedication to Excel in all we do. We appreciate your business. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your wonderful feedback! We're thrilled to hear that you found our team very accommodating, punctual, and professional. We understand the importance of working with our customers' schedules and are happy we could arrange an after-hours pickup for your convenience. We're also delighted that you were pleased with the work done on your Yukon. Lora Simmons, and our entire team, are dedicated to providing excellent service and accommodating our customers' needs. Your satisfaction with your entire experience reflects our commitment to Customer Care and our Industrious approach to ensuring your needs are met. Sincerely, the Holm Automotive Team of Abilene.