Holm Automotive Center Inc

Holm Automotive Center Inc responded

Thank you for taking the time to share your positive experience with Chuck at Holm Automotive! We're thrilled to hear that he went above and beyond by keeping you informed about your car's progress and taking the time to answer all your questions thoroughly. Chuck takes great pride in providing exceptional customer service, and your kind words mean the world to him. We're fortunate to have him on our team! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We are delighted to know you had a great experience at Holm Automotive. Your praise for our outstanding customer relationships and timely, excellent work truly means a lot to us. We strive to make every customer feel valued and ensure their vehicles receive the best possible care. It's wonderful to see Josh Sare specifically mentioned for his role in providing a positive experience. We'll be sure to share your kind words with him! Knowing you wouldn't go anywhere else for your automotive needs is the highest compliment we could receive. Thank you for choosing Holm Automotive and for placing your trust in us. We look forward to seeing you again soon! Sincerely, The Holm Automotive Team of Abilene P.S. Don't hesitate to recommend us to your friends and family! We're confident they'll appreciate our exceptional service too.

Holm Automotive Center Inc responded

Wow, what a glowing review! We're thrilled to hear you had such a positive experience with Jesse Patrick. Your words about his efficiency, honesty, and excellent follow-up speak volumes about his dedication to customer care, a core value we hold dear at Holm Automotive. Knowing you can't wait to do more business with Jesse is truly rewarding. That kind of trust means a lot to us! Thank you, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We're so glad to hear Cedric Salas went the extra mile to help you secure a new lease that fit your budget! At Holm Automotive, we understand the importance of finding the right fit, and we appreciate your acknowledgment of our willingness to work with you and find a solution. Thank you for choosing Holm Automotive for your leasing needs! We wish you all the best in your new vehicle and hope to see you again soon. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We're thrilled to hear you had a great experience at Holm Automotive! It's fantastic that everyone you interacted with, including Noe Grullon and Cedric Salas, were helpful and didn't pressure you into a purchase. We strive to create a welcoming and comfortable environment where our customers feel informed and empowered to make the best decision for their needs. Knowing you would recommend us is truly rewarding! We appreciate your positive feedback and hope you'll share it with friends and family looking for a great car buying experience. By the way, don't forget that with any vehicle purchase at Holm Automotive, you get up to 2 years of complimentary maintenance! This means you can save on routine services like oil changes, tire rotations, and vehicle inspections, giving you extra peace of mind and value for your purchase. Thank you again for choosing Holm Automotive and for your kind review. We look forward to welcoming you back soon, and remember, your next service is on us! Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for taking the time to share your feedback regarding your recent experience at Holm Automotive. We apologize that we did not meet your expectations during your truck's service visit. We completely understand your frustration with the lack of available rental cars during your two-week service period. We strive to offer rental options whenever possible, but unfortunately, on occasion, high demand can lead to limited availability. We sincerely apologize for this inconvenience and are actively exploring solutions to expand our rental car fleet to better serve our customers in the future. We value your business and want to regain your trust. Please allow us the opportunity to review the situation with our staff so that we can best understand why you were not offered a loaner. Service Manager Gary Hasselman and his team will follow up with you promptly. Thank you for brining the issue to our attention. Sincerely the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We're so grateful for your kind words! Hearing that our team was polite, efficient, and thorough in addressing your concerns truly reflects our commitment to excellent customer service. We're also delighted you had the opportunity to reconnect with your sales consultant! Building positive relationships with our customers is a core value at Holm Automotive, and it seems like that shines through in your experience. Safe travels - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We appreciate your loyalty and trust in Holm Automotive! It's fantastic to hear that Chris, Kim, and Josh consistently provide you with friendly and helpful service. Recognizing your experience by name truly shows their dedication to building relationships. Thank you for recommending us! We hope to see you again soon for another positive visit. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We're delighted to hear you had such a pleasant and efficient experience! It's fantastic that the service was timely, and especially impressive that Josh went the extra mile to fix your console. That's what we call outstanding customer care! Thank you for choosing our service department and for recognizing Josh's efforts. We appreciate your business and look forward to welcoming you back soon! Thank you for choosing our service department and for recognizing Josh's efforts. We appreciate your business and look forward to welcoming you back soon! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We're thrilled you had a fantastic service experience at Holm Automotive! Hearing that you received great service, fast turnaround, and excellent work at competitive prices is truly music to our ears. That's exactly what we strive to deliver every time. See you next visit! Sincerely, the Holm Automotive Team of Abilene.