Holm Automotive Center Inc

Holm Automotive Center Inc responded

That's fantastic to hear! Thank you for sharing your positive experience. We're delighted you consistently receive excellent service at Holm Auto and that Chuck has been such a valuable resource for you. Going the extra mile is a key part of our commitment to Customer Care and reflects our dedication to Concern for Others. We believe in building meaningful relationships, as stated in our mission, and it sounds like Chuck is embodying that principle. We appreciate your loyalty and will be sure to share your kind words with Chuck. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for taking the time to share your feedback. We appreciate you acknowledging the cleanliness and upkeep of our dealership and recognizing the positive contributions of our finance manager and sales manager. We are, however, very sorry to hear about the less-than-satisfactory experiences you had with your salesperson after the purchase and with our body shop. We take your concerns very seriously. Our mission is to build meaningful relationships based on Trust, Fairness, Value, and Quality, and it’s clear we fell short of that standard in your case. The lack of communication you experienced is unacceptable and does not reflect our core value of Customer Care. We also understand your frustration regarding the body shop's handling of your repair. We strive for transparency and fairness in our processes, and the inconsistencies in the information you received are concerning. This does not reflect our core value of Trustworthy. We value your past business and are disappointed to hear this experience may impact your future decisions. We would like to understand more about the specifics of your experience with both the sales and body shop departments so we can address these issues internally and prevent similar situations from happening again. We are determined to never quit improving and being all that we are capable of being. We value your business and would appreciate the opportunity to discuss this further with you. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for your kind words and for choosing Holm Automotive Center for your vehicle service needs. We are committed to providing quality service and ensuring your vehicle remains in top condition. We appreciate your continued trust in our service department. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We're thrilled to hear that our service team was able to quickly diagnose and resolve the issue with your truck. Your satisfaction is our top priority, and we strive to provide efficient and quality service. We look forward to serving you again in the future. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We appreciate your kind words and are glad to hear that your warranty experience was positive. Your satisfaction is our top priority, and we’re committed to providing excellent service to all of our customers. We look forward to assisting you again in the future. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for your positive feedback about your experience at Holm Automotive Center. We're glad to hear that you felt welcomed and appreciated the helpfulness of our team. Your satisfaction is our top priority, and we're committed to providing excellent customer service. We'll be sure to share your positive feedback with Carson and William. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for your outstanding review! We're thrilled to hear that you consistently receive great service and communication from all our departments. It's wonderful to know that our team members, Jamie, Gary, Chuck, and Josh, have made a positive impact on your experience. We're committed to providing the best possible service, and your feedback reinforces our dedication. Thank you again for choosing Holm Automotive Center. We look forward to continuing to serve you. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for your kind words and for choosing Holm Automotive Center! We're glad to hear that we were able to accommodate you and provide timely service, even with a busy schedule. Your satisfaction is our top priority, and we're committed to providing excellent customer service. We'll be sure to share your positive feedback with Miranda and Josh. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Greetings Ginger! Thank you for your kind words and for choosing Holm Automotive Center! We're thrilled to hear that you were pleased with the friendly atmosphere and efficient service provided by Chuck and our team. Your satisfaction is our top priority, and we look forward to serving you again in the future. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for your feedback. We appreciate you bringing your vehicle to Holm Automotive Center. We apologize for the longer-than-expected wait time for the estimate. We'll take your feedback into consideration to improve our efficiency in the future. We're glad to hear that you're overall satisfied with our dealership. Sincerely, The Holm Automotive Team of Abilene