Holm Automotive Center Inc

Holm Automotive Center Inc responded

Thank you, jo.osbourn, for the wonderful 5-star review! We are so happy to hear that your first experience with Holm Automotive Center was such a positive one. We believe that hospitality is just as important as the service we provide under the hood. It’s great to know that Steve Schiltz went the extra mile to personally show you to the customer area—that personal touch is exactly what we strive for. We are glad we could take care of your sister’s car, and we truly look forward to seeing you back for your own vehicle needs in the future! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for the wonderful 5-star review! We are so glad to hear that you consistently find our service managers to be courteous and thorough. Lance Gentry and the rest of our leadership team take great pride in making sure every detail of your service is handled correctly. It’s also great to know you enjoyed the waiting area! We want our guests to feel right at home while we take care of their vehicles, so we work hard to keep it clean and comfortable for you. We appreciate your continued business and look forward to seeing you again! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for the wonderful 5-star review! We are so glad to hear that you consistently find our service managers to be courteous and thorough. Lance Gentry and the rest of our leadership team take great pride in making sure every detail of your service is handled correctly. It’s also great to know you enjoyed the waiting area! We want our guests to feel right at home while we take care of their vehicles, so we work hard to keep it clean and comfortable for you. We appreciate your continued business and look forward to seeing you again! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, Dan and Linda, for the 5-star review! We are happy to hear that you had such a positive experience with our service team. We take pride in being fast, fair, and efficient, and we especially appreciate you mentioning that there was no pressure for extra sales. We want our customers to feel confident that they are getting exactly what they need—nothing more, nothing less. It’s great to know that Chuck Loader made it a "good situation" for you! We truly appreciate your business and look forward to seeing you again. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for the 5-star review! We are thrilled to hear that you had a great experience working with Chuck and Zoe. Providing top-notch service is our goal every day, and your recommendation to others is the highest compliment we can receive. We appreciate your support and look forward to seeing you again! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for being a long-time member of the Holm family. We truly appreciate your continued loyalty and the fact that you have purchased several vehicles with us over the years. We are sorry to hear that your most recent experience didn't quite live up to the standards you’ve come to expect from us. Your feedback is very important, and we would value the opportunity to learn more about how we can improve. We appreciate your business and hope to have the chance to provide you with a much better experience in the future. Sincerely, the Holm Automotive Team

Holm Automotive Center Inc responded

Thank you, J S, for the fantastic 5-star review! We are honored that you chose us based on a recommendation and even more thrilled to hear that we have lived up to that reputation. We truly believe that while competent vehicle service is the baseline, it's the "little things"—like being personable, offering complimentary loaner vehicles, and providing pick-up and delivery services—that make a big difference in a busy life. It is wonderful to hear that Lance has taken such great care of you. We pride ourselves on clear communication and ensuring our guests feel empowered with options rather than pressured. We appreciate your continued business and look forward to providing that same high level of service every time you visit! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, Al Mitchell, for the 5-star review! We are so glad to hear that **Steve** was very helpful during your visit. Providing a high level of service is what we strive for every day, and it’s wonderful to know we met your expectations. We truly appreciate your business and look forward to welcoming you back next time! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, nbowie17, for the great 5-star review! We are so glad to hear that your car check-up was quick and that you felt well-treated by our team. Providing a fast and friendly experience is our top priority, and we are honored to be the only place you trust with your vehicle. We will be sure to share your kind words with Lance Gentry and the rest of the staff! We appreciate your loyalty and look forward to seeing you again. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, tedsky59, for the 5-star review and for sharing your story. We are so glad we were able to help during such a difficult and stressful time. Dealing with a flat tire while traveling for a funeral is never easy, but we are happy that Steve Schiltz and our team could provide a solution to get you to Topeka on time. Providing a complimentary loaner vehicle is just one way we try to go above and beyond for our guests, even those who are just passing through. We truly appreciate your kind words regarding our courtesy and efficiency. While you may live several hours away, please know that you are always welcome at Holm Automotive whenever your travels bring you back through Abilene! Sincerely, the Holm Automotive Team of Abilene.