Holm Automotive Center Inc

Holm Automotive Center Inc responded

What an incredibly great endorsement for Josh and the Certified GM Service Department at Holm Automotive Center in Abilene! Reviews like this help the team find value in their efforts and we can't thank you enough for your service visit! See you next time! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your patience with what is obviously a very frustrating situation and we appreciate the candid review. We are grateful for your business and apologize for the lack of follow through on your Tahoe. Anytime we fail to meet customer expectations or live our mission it is taken very seriously. Please allow me the opportunity to forward your remarks to our leadership team so they can review the situation and see if there is further discussion or coaching opportunities to be had. Kindest Regards - The Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

When Tim Holm proclaimed "Come to Holm Automotive, You'll Be Glad You Did." this was just the type of experience he envisioned. A place where you can feel comfortable shopping, asking questions, getting opinions, and given the opportunity, find an incredible vehicle! Thank you for the great review and elating the impact Mandi and Brooke had on your sales experience. Don't forget, when you purchase a vehicle from Holm Automotive, you also get a fantastic benefit: 2 years of complimentary maintenance! To take advantage of this amazing offer, simply get in touch with your sales rep or our service department to book your first oil change and keep your ride cruising smoothly. You can sit back and relax, we've got everything covered! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for letting us know about your sales experience with the team at Holm Automotive Center in Abilene. Your candid feedback is appreciated and we sincerely apologize for failing to provide you with the world class experience we are known for. Any time we leave a customer with concerns about their purchase it is neither favorable for us or your satisfaction. Please allow us the opportunity to review the sale and see if there is further conversation we can extend or coaching opportunities for our staff, Thank you for your time - Sincerely the Holm Automotive Team of Abilene.

Klb7110 responded

Y’all are the bees knees! 😊

Holm Automotive Center Inc responded

Thank you for choosing Holm Automotive Center, INC. as your first choice for all your automotive needs! Don't forget, when you purchase a vehicle from Holm Automotive, you also get a fantastic benefit: 2 years of complimentary maintenance! To take advantage of this amazing offer, simply get in touch with your sales rep or our service department to book your first oil change and keep your ride cruising smoothly. You can sit back and relax, we've got everything covered! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Wanda, thank you for sharing your review of your car purchase experience at Holm Automotive! We're thrilled to hear that you found a great vehicle at a great price and that Mandi provided exceptional assistance throughout the process. If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to help and provide ongoing support. Thank you for choosing Holm Automotive, and we're grateful for the opportunity to serve you. We look forward to being there for you throughout your ownership journey with your new vehicle! Don't forget, when you purchase a vehicle from Holm Automotive, you also get a fantastic benefit: 2 years of complimentary maintenance! To take advantage of this amazing offer, simply get in touch with your sales rep or our service department to book your first oil change and keep your ride cruising smoothly. You can sit back and relax, we've got everything covered! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Daniel , thank you so much for taking time to review your service visit and for sending in these great questions. I've asked Jamie Avers and the leadership team at Holm Automotive Center to review you Repair Order and see what they would recommend as a follow up. Kindest regards - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for sharing your review of your service visit at Holm Automotive! We're thrilled to be your go-to dealership for all your automotive needs. It's wonderful to hear that you had a great experience with all departments at our dealership. Our team works hard to provide exceptional service in all areas, whether it's sales, service, or any other automotive-related assistance you may need. Your continued trust and loyalty mean a lot to us. We're committed to maintaining the highest standards and ensuring that your needs are met with excellence. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're here to help and provide ongoing support. Thank you for choosing Holm Automotive, and we look forward to serving you again for all your automotive needs! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Gerri, thank you for sharing your review of your service visits at Holm Automotive! We're honored to have earned your trust and loyalty when it comes to taking care of your vehicles. At Holm Automotive, we understand the importance of reliable and trustworthy vehicle service. We strive to provide exceptional care and service, no matter what your vehicle needs may be. Your satisfaction is our priority, and we're glad to know that you can always depend on us to meet your vehicle service requirements. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're here to help and provide ongoing support for all your automotive needs. Thank you for choosing Holm Automotive, and we look forward to continuing to serve you and your vehicles with the utmost care! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Foremost, thank you for the 5-star review despite not having met your expectations. That's an indication to me that you've enjoyed excellent service in the past and are very sincere in your comments. We sincerely apologize for the failure to properly communicate on your recent visit. We will use this review as a coaching opportunity and a stark reminder for all our service consultants that helping our clients meet the demands of their lives requires solid communication. We look forward to your next visit and wish you safe travels. Sincerely, the Holm Automotive Team of Abilene.