Hollywood Chrysler Jeep - Service Center

bad experience, I drove for an hour 3 times to the dealership, with an appointment scheduled due to the advance order of the part needed for my repair, and once I arrived to the destination the part w dealership, with an appointment scheduled due to the advance order of the part needed for my repair, and once I arrived to the destination the part was not available More

By far the worst customer service I’ve ever experienced. No loaners unless the world is ending. The worst communication about time lines and updates. No one and I mean no one answers the phone in the servic No loaners unless the world is ending. The worst communication about time lines and updates. No one and I mean no one answers the phone in the service department. Also the worst car buying experience . Honestly if the next jeep dealer wasn’t 40 mins away I would never step foot in Hollywood jeep ever again. More

Found out from the "Call Center" that calls are not even taken by staff, so basically you're reaching an answering service. Went over a week after leaving messages several times, daily without a return call taken by staff, so basically you're reaching an answering service. Went over a week after leaving messages several times, daily without a return call, finally got my brother involved as he lives nearer and he visited on my behalf 4-5 times in a week period, so all told was "in the shop" for about 3 weeks. Was promised either a loaner or rental paid for by them and at the last minute was told that it was NOT approved. Heard A LOT of "sure" "no problem" "I personally promise you" all to NO avail. Then when there looked to be light at the end of the tunnel, the long awaited part was defective, no explanation just told it was defective. Finally had enough and had the still NOT working Jeep towed to another service center. The communication was all but non existent and when I was lucky enough to get info, it was at the end of the day. Pa Thetic, very unprofessional at best, and in my 50+ years the Worst dealer related experience I've Ever hand. AND we have purchased 5+ vehicles over the years, FROM THIS DEALER!!, We'll still buy Jeep but NOT at this dealership. Update: the paperwork we got back with the vehicle simply listed check engine light, and their response needs a fuel tank. The how and the why we're not included and those blanks were only filled in by again me going back to the dealer and asking a service advisor who managed to track down the tech that actually did the work. They were also scratching their head why none of this was included in what they called the story. Bear in mind we paid a fee for the diagnostic and labor still couldn't get that information from them to finally repair what they couldn't. Again ineptness and unprofessionalism along with the rest of the xxxx nearest 3 week headache just really put the proverbial icing on the cake. smh, xxx guys?, gyst. More

By far worst experience I’ve ever had. No one knew my auto was there. Nikons called to verify it was checked in, so it said for a week unaddressed. I could NEVER get anyone to return No one knew my auto was there. Nikons called to verify it was checked in, so it said for a week unaddressed. I could NEVER get anyone to return my call, so finally had to drive there to assess. I was told it would be expedited, a week later it still had not been assessed and was even told the Eletrical issue was a “serious” problem. During that week, no one called me to give me any insight, so I finally had enough and took it to jeep in Pompano Beach. After only $180, and one day, I got the jeep back and it was fine. Never going back to Hollywood jeep again. More

Took my Jeep Liberty in for a recall, after multiple texts I finally got it back three days after I was quoted the return date.’the part was confirmed to be in-house the week before when I was first giv texts I finally got it back three days after I was quoted the return date.’the part was confirmed to be in-house the week before when I was first given an appointment! More

this dealership doesn’t stand by their repairs. They don’t return calls. i left a message for Dreama, Miguel and Caesar and no one has returned my call yet. My $65,000 hybrid Wrangler is still flo They don’t return calls. i left a message for Dreama, Miguel and Caesar and no one has returned my call yet. My $65,000 hybrid Wrangler is still flooding. More

Worst experience I’ve ever encounter and I will never take my vehicle here again take my vehicle here again More