Hollywood Chrysler Jeep

I have had horrible customer service with this dealership. We had taken in our car at the end of last year in December 2022 for work. The part needed to fix the car was on endless back order. When dealership. We had taken in our car at the end of last year in December 2022 for work. The part needed to fix the car was on endless back order. When the part finally came in after waiting for three months, someone in the service department somehow sold it to some other customer. We then needed to wait even longer for another part to be ordered and received. I was understandably upset when this happened back in February 2023. I came into the dealership and spoke to Mike Sundack. He did not know how the part was sold to another customer. As a concession for us to go through this horrible experience and wait even longer, he agreed to pay for a rental car for us to use until the part came in and the car was fixed. He even physically went over to Enterprise with me and told them to bill it back to Jeep as they would pay for it. The rental agreement shows that it was supposed to be billed back to Jeep. I was just notified by Enterprise that after months of them reaching out to Hollywood Chrysler/ Jeep to pay for it that they never responded and never paid. Because they never paid they billed me for this for a total of $262.50. This is the amount that Jeep was supposed to pay as per the agreement with Michael. I was so livid when Enterprise told me that you never paid that I went into the dealership on Thursday July 20th to talk to Michael. He told me that he was not able to help me as this would fall into the realm of Bill Garcia who was not in the office that day. Michael told me that Bill would be back into the office on Friday July 21st. He took a copy of the attached bill to show to Bill and said that he would call me on Friday July 21st after speaking to Bill. He even opened up my account and confirmed my address and phone number were still valid. I never heard back from anyone. I am beyond livid with the absolutely horrendous experience that I have had with your dealership. Not only did I have the horrible experience with fixing my car but then Michael offered me a concession to help with some of that horrible experience and then never followed through with the agreement to pay. This dealership is full of bait and switch offers and never follows up with what they promise. Stay far away. More

Very professional, especially the sell man and also the process was fast and easy thanks process was fast and easy thanks More

Salesman is a very nice person and very helpful, Sales Manager is always excellent and helps you to close the deal Manager is always excellent and helps you to close the deal More

Great service, Roni worked with me to make sure i was satisfies with my monthly payment. Took great care of me. satisfies with my monthly payment. Took great care of me. More

Not honest. They kept my lease Jeep security deposit money. I want my money back. They kept my lease Jeep security deposit money. I want my money back. More

Friendly, helpful sales associate Nicolle was a pleasure to work with and the reason I will recommend or come back. to work with and the reason I will recommend or come back. More

Great salesman, very polite, answer all question best. My husband and I live him good job. My husband and I live him good job. More

Good amazing smart interesting respectful encouraging help courteous blessing love peaceful quick satisfying share thankful help courteous blessing love peaceful quick satisfying share thankful More

Process was slow spent 5 hours in the dealership selection was limited needed the car looked at for and issue and was told by the service department that the transmission technician wasn’t available selection was limited needed the car looked at for and issue and was told by the service department that the transmission technician wasn’t available for a month More

The dealership was very clean. The staff was really pushed for me to leave with a new car The staff was really pushed for me to leave with a new car More