Hollywood Chrysler Jeep

Ricky and Jonathan gave millionaire service for a couple little fixes to my windshield wiper sprayer. They had tremendous contagious calming affect on a frantic customer. I will continue to use Hollywood Je little fixes to my windshield wiper sprayer. They had tremendous contagious calming affect on a frantic customer. I will continue to use Hollywood Jeep for all my service needs. The Service Department has always treated me with respect. More

My problems with the dealership 1.) Check Engine light My problems with the dealership 1.) Check Engine light was left on as I drove off the lot 2.) Damage to body of jeep (11 days still not fixed) 3. No My problems with the dealership 1.) Check Engine light was left on as I drove off the lot 2.) Damage to body of jeep (11 days still not fixed) 3. No gas in car at time of purchase 4.) Not explained the service contract had a deductible until I went to service 5.) Lack of a 2nd key and the guy who promised it is no longer with the dealership 6.) slow response time in service. The check engine was not taken care of the day I bought the car, which I feel the dealership did not have my best interests mind rather than just pushing the sale transaction forward as fast as possible. The safety of my family was put on the backburner after hearing what the repair entailed on jeep "fuel line leak" Had damage to the body jeep that was not addressed nor fiexed. Attempted to contact the manager he did not want to contact me and sent me back to my sales guy. The dealership needs to take responibilty I sat their service watiing area for 5hrs waiting for a check engine light to be fixed something that should have been done before the sale was completed. I am not satisfied with the service I have received about the only thing This dealership does not put the customer first because this is clearly not the case in my situation. More

Called repeatedly to discuss a used car they were advertising as being in good shape. Told them we were driving up from Marathon in the Keys with cash in hand to buy the car. Salesman says only issue advertising as being in good shape. Told them we were driving up from Marathon in the Keys with cash in hand to buy the car. Salesman says only issue is a ding on the door. We get there and find a huge hole in the front bumper, dings all down the side of the car, a hole in the fender and a heavily oxidized rear bumper. Spent five hours driving 250 miles round trip. Jackass salesman actually said he "must have missed the holes" when confronted. More

In my opinion, the people overall are pretty friendly. Therein lies the danger. As a pretty smart person, I was still lured in. My main two issues are the extended warranty that Jeep offers, which I thi Therein lies the danger. As a pretty smart person, I was still lured in. My main two issues are the extended warranty that Jeep offers, which I think is a COMPLETE waste of money, as well as the low durability of the vehicle coupled with the fact that the dealership is ABSOLUTELY unwilling to make ANY concessions or remedy ANY of the NUMEROUS PROBLEMS with the vehicle. While I am sure that I got a good price on the vehicle, but then the problems began and that friendliness went out up in smoke as quickly as the gasoline the jeep goes through. In my experience, I do not think that the Jeep has held up well. In each thing that has broken, I find that the so called "comprehensive" warranty is not at all comprehensive. In fact, it has not covered ONE thing that has went wrong with the vehicle. Funny thing was, they have a real pretty chart that leads one to believe that it could cover nearly anything that could possible go wrong with the vehicle. In my opinion, the people there are NOT helpful, and resort to intimidation and other tactics like a cheap used car sales person. Either way, if I were you, I would find somewhere else to shop, especially if I were looking for a used vehicle (Enterprise sells a lot of their cars, and has great customer service) or a Jeep, as there are so may options. Good luck, and if I were you, I would avoid this dealership. More