Hollywood Chrysler Jeep

Cooling fan was replaced within24 hrs!it is always a positive experience to work with Jules in the service department! He will be greatly missed! positive experience to work with Jules in the service department! He will be greatly missed! More

Great experience from everyone I got my car from my sales guy Lance six months ago and he was there to help me with my first service. He scheduled the appointment for me and introd I got my car from my sales guy Lance six months ago and he was there to help me with my first service. He scheduled the appointment for me and introduced me to everyone and guided me through the entire process. Lance is proof that customer service is still alive and well! More

2 CAR DEAL My friend Miriam speak very highly of Demetri and Ryan on purchasing 2 new Jeep Compass Altitude, Thanks for making it simple and easy thumbs up guys My friend Miriam speak very highly of Demetri and Ryan on purchasing 2 new Jeep Compass Altitude, Thanks for making it simple and easy thumbs up guys. More

What I thought was a great deal and great experience quickly went downhill. On 10/9/19 I visited the Hollywood Chrysler Jeep location in Hollywood, FL and met with salesman James Deriardo. I went in wit quickly went downhill. On 10/9/19 I visited the Hollywood Chrysler Jeep location in Hollywood, FL and met with salesman James Deriardo. I went in with my vehicle (which had nothing wrong with it) and explained to him I wanted to run numbers to lease a vehicle and that I did NOT want my car payment and insurance to exceed $500. (I have never leased before and I told him that) He gave me the numbers for the Jeep, to which I said the quote I checked for the insurance was $200, that my monthly payments would be over $600, so I said no. He said "You should not be paying that much for insurance." So he ran insurance numbers for me and got my insurance down to $111 (I was paying $167) I agreed and left with the vehicle that evening. TWO MONTHS LATER I get a notice from Chrysler Jeep stating that my insurance limits don't meet their requirements and that I needed to update my limits or else my lease will default. I went to James in person to inquire about the notice (1/5/2020) and he said that I needed to update them. Well, come to find out when he chose my insurance he picked 10/20. Chrysler requires 100/300 to lease a vehicle. I told him that when I first met with him in October I was clear and communicated that I did not want a crazy monthly payment exceeding $500. He shrugged his shoulders and said "Well the bank followed up, sometimes they do sometimes they don't". WHAT!? I asked him about the liability coverage and he sat there and said to my face "It's 100/300 to lease" He was completely stoic, just creating excuse after excuse instead of admitting what he did. So now, I'm forced to get higher insurance (which I absolutely cannot afford) and it's because James failed to set me up with the correct insurance!!!! Even the sales manager knew the liability required, so how is it that you have people working for you that are doing this? He did what he had to do to get the sale at the end of the day. I am beyond upset with the absolute dishonesty and unprofessionalism from this dealership, specifically James. When he brought his Manager out he tried changing the story, would not let me speak, and tried flipping everything on me instead of taking accountability. He let me leave that dealership with a leased vehicle without the correct insurance. Now I am stuck with a vehicle that I can't afford for the next 3 years. What a shame. My entire family has driven Jeeps their entire lives. Needless to say, I will absolutely NOT be back to this dealership. I've communicated this unfortunate event with my family. My Aunt was in the market for a new Jeep and I was going to refer her to James, but not a chance that is happening now! This will not be the only platform that I'm sharing this on. My ENTIRE network will certainly be made aware. I'm beyond upset this happened to me and I can only hope it doesn't happen to anyone else. James is a liar and a thief and I am so so disappointed. I have to now cut back on so many expenses and probably get a second job due to his selfishness. I will not be purchasing from Hollywood Chrysler Jeep again. More

Excellent Service Quick and efficient oil change, vehicle inspection sheet, as well as wiper replacement. Wait time was not long and vehicle was returned exactly as was Quick and efficient oil change, vehicle inspection sheet, as well as wiper replacement. Wait time was not long and vehicle was returned exactly as was expected. More

great experience visited Hollywoodchrysler to get a Grand Cherokee,met Leslie Gray,gave me a great deal, very knowledgable,if you need a Jeep go see Leslie,also Tony i visited Hollywoodchrysler to get a Grand Cherokee,met Leslie Gray,gave me a great deal, very knowledgable,if you need a Jeep go see Leslie,also Tony in Finance is a great guy More

The service was great would recommend everyone to this location they walked me thru all of the paper and was very kind you don’t get that everywhere location they walked me thru all of the paper and was very kind you don’t get that everywhere More

Great experience..this was the second Jeep we purchased from them. Ruel our salesperson, was awesome and very knowledgeable. The whole team was great from Antonio in finace to the cashier. It is a pleas from them. Ruel our salesperson, was awesome and very knowledgeable. The whole team was great from Antonio in finace to the cashier. It is a pleasure bringing business there. More

Ruel was amazing and such a great help! He helped me find the car of my dreams and I am truly so happy with the service he provided my family and I! I highly recommend working with him at H He helped me find the car of my dreams and I am truly so happy with the service he provided my family and I! I highly recommend working with him at Hollywood Chrysler Jeep! More

Love this dealership! I purchased a Dodge Journey, which I love. I also purchased an extended warranty. I usually go to Hollywood Chrysler Jeep, for all of my maintenance a I purchased a Dodge Journey, which I love. I also purchased an extended warranty. I usually go to Hollywood Chrysler Jeep, for all of my maintenance and repairs. Phillip Lamphere is my service advisor. My family and I have been following him to which ever dealership he is working. I was in another area and I needed to have an inspection, which my warranty requires to remain in effect. I had the inspection done at the other location in February. I had some difficulty in September and took my vehicle to Hollywood Chrysler Jeep, and met with Phillip Lamphere. He called me to let me know that I needed a transmission repair. After he checked the the computer he found that my warranty was suspended. The inspection that had been done in February was done too early and I was not notified. Phillip worked with me and the warranty to make sure that my repair was done. I am confident that if I had gone to Hollywood Chrysler Jeep, and dealt with Phillip to have the inspection done that I would not have had any of these problems. Phillip always calls to explain everything and follows up with all of the details. He is professional, conscientious, and cares about his customers. Thank you Phillip and Hollywood Chrysler Jeep! More