Preston Chrysler Dodge Jeep Ram of Dover

I had the best experience with staff at Preston. I always felt like I was welcomed and came first. I highly recommend this dealership to anyone who wants the best customer service and staff that tre I always felt like I was welcomed and came first. I highly recommend this dealership to anyone who wants the best customer service and staff that treat you like family. Service after the sale always gives comfort to those who are nervous about any large purchase, and Preston always follows up with any questions/concerns I have. More

I was having trouble with comfort in my vehicle and I had only had it a couple months. I called And Chad Todd the GM was super helpful and got me traded out of it into a new vehicle and lowered my payment $1 only had it a couple months. I called And Chad Todd the GM was super helpful and got me traded out of it into a new vehicle and lowered my payment $100 a month. I will always call Chad for my vehicle needs and refer my friends. They even delivered it to me at work and I didn’t have to sit in a dealership to do paperwork More

Steer clear--literally! After having service performed ( they took out instrument panel to replace entire system that controls heat and a/c -- most covered on warranty --I After having service performed ( they took out instrument panel to replace entire system that controls heat and a/c -- most covered on warranty --I still payed some)-- picked up vehicle and found heat not working and shifter light out. Returned to have these checked and was informed that I needed a new heater core ($2600+) and shifter bezel would have to be replaced to fix light. After 2 weeks without vehicle waiting for bezel to arrive, decided to bring Jeep home and check things myself. Two hours later I fixed everything for $2. The shifter bezel just needed a new light bulb (5 minutes) and the blending door for heat was never hooked up from previous service ( 2 hours to diagnose and reconnect the actuator). Makes me wonder about the previous service and what I was charged--- More

Terrible experience. I just bought my car a month ago and I’ve had nothing but problems with it. They didn’t check anything before selling me the car. The first week of h I just bought my car a month ago and I’ve had nothing but problems with it. They didn’t check anything before selling me the car. The first week of having the car my sun roof stopped working, it had no coolant in it, my driver side door unlock button doesn’t work and they barely wanted to help me with that. Now my driver side power seat doesn’t work and I have to take it to Kia because they “can’t” fix it. I will never buy a car from this dealership again. More