Hoffman Lexus

No Surprises Each time I come in for service, they check the vehicles out thoroughly and let me know when future repairs might be necessary. This way I can plan ah Each time I come in for service, they check the vehicles out thoroughly and let me know when future repairs might be necessary. This way I can plan ahead and am never surprised by unexpected repairs. More

Another excellent experience Checking in was prompt, service rep courteous, knowledgeable and attentive. I elected to wait at the dealership to have the repair diagnosed and perf Checking in was prompt, service rep courteous, knowledgeable and attentive. I elected to wait at the dealership to have the repair diagnosed and performed, was offered breakfast (which was very tasty) and had that plus coffee while reading the paper and watching TV in the waiting lounge (which was clean and very pleasant). Before long, my service rep advised me what was found and the repair was done in short order. The overall experience was excellent. This is my second Lexus to be serviced at Hoffman and it has always been a first rate experience. The Hoffman Lexus Service Dept. is the best I have ever experienced of any brand, anywhere both here in CT and when I lived in Calif. More

Return trip I have been a long time customer and frequent user of the service dept. My experiences have been excellent but this last one was disappointing. I rece I have been a long time customer and frequent user of the service dept. My experiences have been excellent but this last one was disappointing. I recently came in for my 70k check and had the front brakes replaced and machined the rotors. When left I noticed the brake pedal seemed softer than before but drove it for a few weeks to see if I would get used to it. Eventually I came back and was told I needed the brakes flushed for an additional $150. It was also found I had a right rear shock that leaked. For the first time ever, it didn't feel right. I am not sure if there is something I am not appreciating here but was affected enough to write this note. Vince Vallario More

Satisfied customer As always I was completely satisfied with my recent service visit. This shouldn't have a word length limit, So I guess that the only dissatisfaction I As always I was completely satisfied with my recent service visit. This shouldn't have a word length limit, So I guess that the only dissatisfaction I would have would be this survey. More

5000 mile service The staff was courteous and professional. The waiting area was more than comfortable. My car was ready in the estimated time frame. My car was clea The staff was courteous and professional. The waiting area was more than comfortable. My car was ready in the estimated time frame. My car was clean and I was walked to my vehicle. Very satisfied with the service More

New Car I recently leased a Lexus from Kevin and Al. They provided me with a hassle free, pressure free experience. They were very informative and assisted me I recently leased a Lexus from Kevin and Al. They provided me with a hassle free, pressure free experience. They were very informative and assisted me with finding the right car for the right price. I appreciate their business and will definitely return in the future. More

Car wouldn't start and brakes were noisy. Service was uniformly excellent. A call to the Lexus Roadside Service led to a tow truck arriving within two hours, the people at Hoffman contacted u Service was uniformly excellent. A call to the Lexus Roadside Service led to a tow truck arriving within two hours, the people at Hoffman contacted us when the car arrived and Lindsay kept us informed throughout the diagnostic process and let us know when the car was ready to be picked up. Very happy with the whole (unfortunate) experience. More

Excellent service experience. Very professional and first class service. All employees which I had contact with were very professional, friendly and courteous, specially Micki who Very professional and first class service. All employees which I had contact with were very professional, friendly and courteous, specially Micki who went out of her way to explain the services that my car needed. Keep up the excellent work!! More

car sales relationship Karan Singh has now sold us two cars. He is a true asset to your dealership. He is very knowledgeable and patient as a sales person. It was a ple Karan Singh has now sold us two cars. He is a true asset to your dealership. He is very knowledgeable and patient as a sales person. It was a pleasure dealing with him again and we were very pleased. We have on many occasions recommended him and we will continue to do so. Maurice and Alice Doyon More

Wonderful and very attentive service from all! Sarah was great! She made sure everything was correct. Service was timely and all issues with my car were handled professionally! And my car was cl Sarah was great! She made sure everything was correct. Service was timely and all issues with my car were handled professionally! And my car was cleaned and gas tank filled! More