Hoffman Lexus

First Oil Change Not expecting I'd have the day off from work, I called Hoffman service that morning on the off chance that I might be able to bring my Lexus in for it Not expecting I'd have the day off from work, I called Hoffman service that morning on the off chance that I might be able to bring my Lexus in for it's first complementary service/oil change. I spoke with Monica who miraculously found a way to fit me in, and an hour after dropping it off that afternoon, the service was complete! (And she could not have been more helpful answering all my question!) Thank you, Monica! More

Great experience Thank you for always being fast and efficient!!!!! Never mind going to get car serviced with you guys!! You guys are very professional and always wil Thank you for always being fast and efficient!!!!! Never mind going to get car serviced with you guys!! You guys are very professional and always willing to answer questions! More

An Excellent Experience The 30k regular service was done on time and as estimated ... the two faulty rear-door lock actuators were replaced as promised within warranty ... a The 30k regular service was done on time and as estimated ... the two faulty rear-door lock actuators were replaced as promised within warranty ... a loaner was waiting as promised. But then, this kind of excellent, courteous, friendly, quality service is what I've come to expect from Hoffman Lexus. Well done, again! Special thanks to Monica for setting up the appointment and Lindsay for helping me so well on the service day. More

Oil change and Moonroof adjustment Service tech found twigs and nut shells in the Moonroof track. Removed and readjusted tracks. All smooth now. Oil change quick (I waited) as promise Service tech found twigs and nut shells in the Moonroof track. Removed and readjusted tracks. All smooth now. Oil change quick (I waited) as promised. All good! More

Consistently good I have been doing business with Hoffman Lexus for over ten years. Their Service Department is well-run, clean, organized, and their staff is knowled I have been doing business with Hoffman Lexus for over ten years. Their Service Department is well-run, clean, organized, and their staff is knowledgable and customer focused. I like the observation window and can watch my vehicle being serviced if I choose. The waiting room is very comfortable with free wifi, coffee, soft drinks and snacks. As an added bonus, my vehicle is always returned to me washed and vacuumed. More

Very disappointing customer service After trying to call several Service Associates to schedule an appointment (left voicemails but never got a call back after having waited for a day an After trying to call several Service Associates to schedule an appointment (left voicemails but never got a call back after having waited for a day and a half) I went to the dealership to get my tires checked as the pressure was critically low. To provide some context, the TPMS light had been turning on frequently over the last few months so the last time I went to get it checked, the service associate trainee recommended that I get it checked the next time it turns on. After a long wait to get checked in (and no apologies for the long wait), I was told that it might take a couple of hours and I was ok with that as I had brought my laptop so I could work. The Service Associate told me to wait in the lounge and that she would come and give me an update on what is wrong with the car and what needs to be done and how much it would cost. I waited for over an hour and did not get an update. So I went to the Associate and she told me that it had been a very busy afternoon so she didn't have the time to come and give me an update. But that the tire had a nail and that they were patching it and it should be ready soon. So I went back to the lounge and an hour later, I still had no update on my car. So I went back to ask for an estimate on how long it would take (as it had already been over 2 hours at this point) and she told me that it had gone for a wash. She also reminded me that she had warned me about it taking up to 2 hours. The car was ready 15 minutes later. It took 2.5 hours to get my car. While I was okay with the wait, I really did not appreciate the customer service or complete lack of it. All I was looking for was periodic updates and a friendly attitude. I am very happy with the mechanics and the way my tire was patched but disappointed with the service. The sales associate that sold us the car had left the company shortly after he made the sale (after working there for over 20 years) and I am wondering if it has got anything to do with that. We really miss him and the exemplary customer service he provided. More

5000 mile check up/oil change tire rotation I brought my new ES350 in for the 5000 mile check up and had to pick it up after hours (showroom was open but service area was closed for the day). Wh I brought my new ES350 in for the 5000 mile check up and had to pick it up after hours (showroom was open but service area was closed for the day). When I started to drive away I noticed that my tires that has been rotated were at 4 different tire pressures 35,36,38,39 on my screen. I knew this was not a good thing as the tires were cold. I was disappointed the service department that rotated my tires did not take the time to make sure they were at the correct pressure. When I called the service department the next day they said I could have this done anywhere locally and did not have to come back to the dealership. More

Greatfull for your concern and effort All went well re: time and service, thought trunk would be cleaned it was not, to my surprise. That is my only complaint. I will see you next time. All went well re: time and service, thought trunk would be cleaned it was not, to my surprise. That is my only complaint. I will see you next time. More

Great! I came in for an estimate for parts and Sarah did an excellent job of greeting me and taking my info. The time lapse was less than 30 minutes as prom I came in for an estimate for parts and Sarah did an excellent job of greeting me and taking my info. The time lapse was less than 30 minutes as promised. More

Hoffman Lexus service center rocks. Customer service is always outstanding. Mechanics service my car quickly. Topper is my car is washed and vacuumed! Customer service is always outstanding. Mechanics service my car quickly. Topper is my car is washed and vacuumed! More