Hoffman Lexus

Best car buying expensience of all time!! I was on the road 6am when my car registered “HOT”! I reviewed Hoffman’s stock on-line, places a call before 8”30 am and a sales person answered and I was on the road 6am when my car registered “HOT”! I reviewed Hoffman’s stock on-line, places a call before 8”30 am and a sales person answered and asked me to come in. I reviewed the selection available on site and made a purchase! Not prepared to make a car purchase and with only my car as the trade in, I purchased a certified car with an excellent warranty. I test drove the car, requested financing and drove my new car home that evening. Hoffman turned my bad experience into one of the most enjoyable buying experience under such the circumstances. I cannot thank the sales associate, Woody Hammond and all of the staff, for providing such professional servicing during this process. I will indeed return to Hoffman for my next vehicle purchase along with referring family and friends to the dealership. More

2 hour oil change, with appointment It took them 2 hours for an oil change, and that is with an appointment. The 2 hour wait did not include a car wash, as my car was returned to me unw It took them 2 hours for an oil change, and that is with an appointment. The 2 hour wait did not include a car wash, as my car was returned to me unwashed when I told them I had to leave. In addition, prior to the oil change I had asked they check the break pads, and they could not give me those definitive numbers at the end of the service as well. The rep had to call back to the mechanic who then gave a guesstimate. I didn't ask for a guesstimate. When considering travel time and a 2 hour oil change, one has to reconsider getting oil changes here in the future. More

Best service ever!!! I've been coming to Hoffman Lexus for nearly 15 years now. The service here is second to none. From day one I have been dealing exclusively with Bob D I've been coming to Hoffman Lexus for nearly 15 years now. The service here is second to none. From day one I have been dealing exclusively with Bob DiNapoli. All I can say is wow! I don't think I could ever leave. I have been treated with nothing but respect from day one and trust him implicitly for all of my automotive needs. More

Always a pleasure to be serviced at Lexus I was very impressed that I called for an appointment and got one for within 24 hours, as we have vacation plans for next week. I was taken in on tim I was very impressed that I called for an appointment and got one for within 24 hours, as we have vacation plans for next week. I was taken in on time for an oil change and at the last minute asked to have wiper blades checked. I did wait two hours for completion, but service was excellent, car washed and blades changed. Bob DiNapoli is always knowledgeable and a pleasure to deal with. More

A loyal Customer I have always found the team at Hoffman Lexus professional. Whether it is sales, finance or service, I rate them the highest in Customer Satisfaction I have always found the team at Hoffman Lexus professional. Whether it is sales, finance or service, I rate them the highest in Customer Satisfaction! For example, On Saturday I reviewed my options for a new Lexus. On Monday, I picked up my new lease. This is my Second Hoffman Lexus and my sixth lease from the network of Hoffman Dealerships. Far none- Lexus stands out for its Customer - centered approach. I highly recommend! More

Excellent We had scheduled appointment at 8 am and our car was taken in on time. We were told that the 5000-mile service would take about 90 minutes, and lo beh We had scheduled appointment at 8 am and our car was taken in on time. We were told that the 5000-mile service would take about 90 minutes, and lo behold, it was completed on time. All requests were addressed. Very pleased. Only one comment - our car was not washed exterior and interior - that was the only surprise since we were used to this service on our previous car. Pleasant staff. More

Great customer seevice Very pleasant staff with quick, efficient service. I am always greeted with a smile and feel welcome. Always a great experience! It's worth the 45 min Very pleasant staff with quick, efficient service. I am always greeted with a smile and feel welcome. Always a great experience! It's worth the 45 minute drive! More

Review of Sales Associate Tom Ryan I had the pleasure of working with Thomas Ryan at the East Hartford Lexus dealership. He was extremely professional, courteous and accommodating. He w I had the pleasure of working with Thomas Ryan at the East Hartford Lexus dealership. He was extremely professional, courteous and accommodating. He was always quick to get back to me whenever I had a question as well as being extremely patient in the process while I chose the correct vehicle for me.. Clearly Tom understands service and that going above and beyond is what makes the difference for the customer. There are a lot of car dealerships to buy from but I will return because of the experience and service I received! More

The best service is better than no service at any cost My service advisor was very pleasant to converse with, knowledgeable and communicated with me about my concerns regarding the repairs that were comple My service advisor was very pleasant to converse with, knowledgeable and communicated with me about my concerns regarding the repairs that were completed incorrectly by another repair shop other than a Lexus service center; even going the extra when the work was completed by this Lexus Service Center Hoffman. My car drives like the first day drive it in 2005. I am so pleased. More

Great Service was great. Service took the same time that was explained when I left the vehicle for service. Nice they washed and vacuumed vehicle. Very m Service was great. Service took the same time that was explained when I left the vehicle for service. Nice they washed and vacuumed vehicle. Very much appreciated. More