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Hoffman Lexus

East Hartford, CT

4.6
1,640 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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1,640 Reviews of Hoffman Lexus

March 24, 2017

Looking for reliability, and service Bought our first Lexus in 2002, an ES300, from Hoffman Lexus. Over the next 14 years, we never had a mechanical failure and the the one time we had a More

by Flymorerc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Helprin, Sebastian Chodulski, Al Ramos, Bob DiNapoli, Peter Quagliaroli, Foy Woody Hammonds
Mar 27, 2017 -

Hoffman Lexus responded

Hello Flymorerc, Thank you for continuing to choose Hoffman Lexus and congratulations on the purchase of your new Es350 and RX350! We are so pleased to read that Woody was cordial, accommodating in helping you get the vehicles that you were interested in, and that service department went out of their way to ensure that your previous vehicle was running great for the past 14 years! We look forward to seeing you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 23, 2017

Great personal care Jocelyn in service was great, she has been my agent before, she remembered me, explained things well, offered me breakfast and the team delivered the More

by JEMOORE67
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jocelyn Vincent
Mar 27, 2017 -

Hoffman Lexus responded

Hello JEMOORE67, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to read that Jocelyn explained everything well and ensured an overall pleasant and professional experience. We are here for you anytime you need us so let us know anytime you have any further questions or service needs. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 23, 2017

Great service oil change, snow tire changed to all weather...alignment...used a coupon saved some bucks...updates were given on a regular basis...easy on-line appoi More

by sande
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jocelyn Vincent
Mar 23, 2017 -

Hoffman Lexus responded

Hi sande, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to read that our team performed your regular maintenance and tire change in a prompt and easy manner. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 23, 2017

The Best! I was in for a regular service appointment and as always, a great experience. Professional, prompt, competent and a pleasure to work with. I highly More

by cadfost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Green, Matthew Salimando
Mar 23, 2017 -

Hoffman Lexus responded

Hi cadfrost, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to read that our team was professional, prompt, and overall a pleasure to work with. Thank you for your recommendation and we look forward to seeing you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

March 23, 2017

Amazing service! Amazing service, I was provided with the best service and given all the information I needed. Staff were friendly and were very helpful with questions More

by Jsjj205
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Ramos
Mar 23, 2017 -

Hoffman Lexus responded

Hi Jsjj205, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new vehicle! We are happy to red that our team was friendly, helpful, and provided you with all the information you needed to decide which vehicle would be best to suit your needs. We appreciate you and look forward to seeing you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 22, 2017

My experience at this location was excellent My experience was awesome. All the employees were so friendly. The representative that assisted me was great. I definitely will go back for all my car More

by BNEGRON70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Mar 23, 2017 -

Hoffman Lexus responded

Hi BNEGRON80, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are glad to read that Micki and the team were friendly, and ensured that your experience was great! We look forward to seeing you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 22, 2017

Recall Love this place always a pleasure to go there. Service is always outstanding and workers always pleasant plus very close to my home. Great customer s More

by RMARRERO317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jocelyn Vincent
Mar 23, 2017 -

Hoffman Lexus responded

Hi RMARRERO317, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to read that our team was pleasant and ensured that you received great service to your vehicle. We appreciate you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 22, 2017

It went as planned...(the way it should go) Everything went as planned-Although it was normal maintenance check up, not always are all the issues addressed the way they should be, so I was happ More

by JLB
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Mar 22, 2017 -

Hoffman Lexus responded

Hi JLB, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to read that your appointment went as planned and that you were happy with the overall experience. We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 22, 2017

Delivered on time, at a reasonable price. Hoffman keeps the I brought my wife's car in for scheduled maintenance. Hoffman did the service promptly and at a reasonable cost. The RX350 now has considerable mileag More

by ramendola1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Bob DiNapoli
Mar 22, 2017 -

Hoffman Lexus responded

Hi ramendola1, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to read that our team was able to service your wife’s RX350 promptly and for a reasonable cost so that we could get you back out on the road again as soon as possible. We value you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again! Kind regards Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 21, 2017

Honest with no pressure! I hate buying a car and walked in thinking that if I get even the slightest feel of the "car salesman" stereo-type I would walk out. Tom Ryan was a s More

by Trish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Al Ramos, Tom Ryan
Mar 21, 2017 -

Hoffman Lexus responded

Hello Trish, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new vehicle! We are glad to know that Tom Ryan worked with you to get the vehicle you wanted within your price range. We look forward to seeing you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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