Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hoffman Lexus
East Hartford, CT
1,640 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,640 Reviews of Hoffman Lexus
April 13, 2017
Great experience at Hoffman Lexus I stopped in to look at Hoffman Lexus to see their inventory of certified pre-owned Lexus RX350s. I was helped out by one of their salespeople, Abniel I stopped in to look at Hoffman Lexus to see their inventory of certified pre-owned Lexus RX350s. I was helped out by one of their salespeople, Abniel Velazquez. It was a great experience; they did not pressure me into a purchase and were very upfront and honest with pricing. Once I made the decision to buy, the crew at Hoffman made it a priority to prep my car and get me on my way. Great customer service there. More
by mark.layaw
Verified CustomerEmployees Worked With
Walter Pethick, Peter Quagliaroli, Niel Velazquez
April 13, 2017
Service as expected Matt Salimando was very friendly and helpful. He was courteous, knowledgeable and prompt on responding to the status of my vehicle. He quoted an hou Matt Salimando was very friendly and helpful. He was courteous, knowledgeable and prompt on responding to the status of my vehicle. He quoted an hour for the service and that is the time it took. I have been in previously for service and that took much longer than expected and communicated to me. More
by TVU0120
Employees Worked With
Matthew Salimando
April 13, 2017
Great Service, Sarah Gagnon is amazing Having a loaner car available so I keep my schedule in track for the day was a tremdous help, Car rides like new! Friendly and responsive to my needs Having a loaner car available so I keep my schedule in track for the day was a tremdous help, Car rides like new! Friendly and responsive to my needs. I feel I can trust that the work was done satisfactory More
by KEITHWESTON
Employees Worked With
Sarah Gagnon
April 13, 2017
Micki Freeman was wonderful! I always have a great experience at Hoffman Lexus service, but yesterday, Micki went above and beyond, securing me a last-minute loaner when my car ne I always have a great experience at Hoffman Lexus service, but yesterday, Micki went above and beyond, securing me a last-minute loaner when my car needed to be in the service area longer than expected. It was a huge help for me! Thank you! More
by MGREGGAINS
Employees Worked With
Micki Freeman
April 13, 2017
very well taken care of. I trust the opinions and respect the advise of the service advisers. Their assistance brings peace to the customer for the work that is being done. I trust the opinions and respect the advise of the service advisers. Their assistance brings peace to the customer for the work that is being done. More
by RJSTEWART22
Employees Worked With
Jocelyn Vincent
April 12, 2017
Excellence Personal Attention, Caring. Solving problems quickly. Answering all questions, follow up and the sincere interest in service and the people. Unlike Personal Attention, Caring. Solving problems quickly. Answering all questions, follow up and the sincere interest in service and the people. Unlike any dealership I ever experienced in more than 30 years More
by KZEMBA
Employees Worked With
Sarah Gagnon
April 12, 2017
Best Service THE BEST SERVICE EVER.I WOULD ALWAYS RECOMMEND HOFFMAN LEXUS TO EVERYONE I KNOW I AM ALWAYS KEPT INFORMED OF WHAT'S GOING ON WITH MY VEHICLE... THIS S THE BEST SERVICE EVER.I WOULD ALWAYS RECOMMEND HOFFMAN LEXUS TO EVERYONE I KNOW I AM ALWAYS KEPT INFORMED OF WHAT'S GOING ON WITH MY VEHICLE... THIS SERVICE IS EXCELLENT A DIPLOMA WHEN I'M READY.TO BUY AGAIN THIS IS WHERE I WILL BE COMING. THANKS A BUNCH More
by MELISAJ33
Employees Worked With
Sarah Gagnon
April 11, 2017
Lexus LS 430 service on april 11,2017 A very nice service appt.Service dpt.was a well tuned operation from the mechanics to the service advisor.Micki Freeman kept me informed thru out the A very nice service appt.Service dpt.was a well tuned operation from the mechanics to the service advisor.Micki Freeman kept me informed thru out the appt. very honest and straight forward. Would highly recommend Hoffman Lexus service to anyone . The waiting room was clean very cozy with reclining chairs and even had a breakfast sandwich a job well done.And they back up their work a peace of mind More
by David capilos
Employees Worked With
Micki Freeman
April 11, 2017
Bob was very helpful. The service was excellent from the get-go . Had a problem with my wipers and Bob took care of it. Small miscommunication but in the end very please The service was excellent from the get-go . Had a problem with my wipers and Bob took care of it. Small miscommunication but in the end very please with the service, Than you More
by ELONGMEADOW
Employees Worked With
Bob DiNapoli
April 10, 2017
Excellent service I recommend this dealership to everyo7ne. The staff are so professional and friendly. Al ramos made it happened for us. He is so PROFESSIONAL and ha I recommend this dealership to everyo7ne. The staff are so professional and friendly. Al ramos made it happened for us. He is so PROFESSIONAL and has great customer service. I thank u guys. For all the help. More
by Rivcar825
Employees Worked With
Al Ramos
