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Hoffman Lexus

East Hartford, CT

4.6
1,640 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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1,640 Reviews of Hoffman Lexus

May 04, 2017

Great job! I dropped my car off for service the night before and signed up for a loaner vehicle so the work would be done the following morning. Everything went More

by jg3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jocelyn Vincent
May 25, 2017 -

Hoffman Lexus responded

Hi jg3, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to read that you enjoyed our loaner vehicle service and that Jocelyn kept you up to date on the progress of your vehicle. We are dedicated to ensuring that your Lexus is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 03, 2017

Good experience Pleased with the service for my 2016 Lexus. I was in the dealership for the 10000 mile maintenance schedule. The maintenance was completed in 90 minut More

by CGLENDON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Salimando
May 25, 2017 -

Hoffman Lexus responded

Hi CGLENDON, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are pleased to read that our team provided you with prompt service so that we could get you back out on the road again as soon as possible. We are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 02, 2017

Purchase of preowned (2014) Lexus ES300. I was very pleased with the service I received in the purchase of this pre-owned vehicle. The sales person (Tom) and the Finance person(Al) were both More

by jbgoodin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Suliman - Service representative., Al Ramos, Tom Ryan
May 25, 2017 -

Hoffman Lexus responded

Hello jbgoodin, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new vehicle! We are happy to hear that Tom and Al were helpful and answered all your questions and that Derek was able to answer all your maintenance questions as well. We appreciate you as our customer and look forward to seeing you again at your first service appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 02, 2017

Sales staff were excellent The sales staff was very knowledgeable, professional, courteous and professional. It was a pleasure to do business with Hoffman.I look forward to havi More

by stevek863
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Al Ramos, Tom Ryan
May 25, 2017 -

Hoffman Lexus responded

Hello stevek863, Thank you for choosing Hoffman Lexus and congratulations on the purchase of your new vehicle! We are happy to hear that our team was knowledgeable, professional, and courteous. We appreciate you as our customer and look forward to seeing you again at your first service appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 02, 2017

Excellent service and on time as promised. Bob DiNapoli provided excellent service and updates on my service visit. He asked my questions. I was in for the airbag recall but also requested an o More

by DONALD.D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
May 24, 2017 -

Hoffman Lexus responded

Hello DONALD.D, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to hear that Bob answered all your questions and kept you up to date on the status of your vehicle every step of the way. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 02, 2017

Excellent Service My wife and I recently leased a new 2017 RX 45h from Hoffman Lexus. We previously had leased a 2015 RX 450h. this is now our 4th Lexus. We were tre More

by ward.wh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Peter Quagliaroli
May 24, 2017 -

Hoffman Lexus responded

Hi Bill, Congratulations on the lease of your new RX 45h! We are pleased to read that Karan and Peter were respectful and efficient during the entire interaction. We appreciate you choosing Hoffman Lexus and look forward to seeing you again when you are in for your regularly scheduled maintenance. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 02, 2017

Satisfied Customer Went in for Airbag recall and also did Oil Change. Excellent service. Had a Loaner for a few hours. Wanted to do a Tire Rotation but it was too expens More

by TerryG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Salimando
May 24, 2017 -

Hoffman Lexus responded

Hello TerryG, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to hear that you enjoyed your loaner vehicle and that our team was professional and addressed our recall and oil change to your satisfaction. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 01, 2017

Monica is the best!! Great service again at Hoffman. Monica Pelletier is an outstanding employee. Friendly, Professional, Courteous and Knowledgeable. Always a pleasure d More

by MARKLESLIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
May 24, 2017 -

Hoffman Lexus responded

Hello MARKLESLIE, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to hear Sarah was friendly, great to work with, and ensured that all your needs were met. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 01, 2017

Service was great fix the airbag and wash the car girl was e Girl named Sarah was excellent and very friendly Carlo loner was available while they worked on my car to update the airbag problem washed my car did More

by FREDMARCANTONIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
May 24, 2017 -

Hoffman Lexus responded

Hello FREDMARCANTONIO, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to hear Sarah was friendly, great to work with, and ensured that all your needs were met. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 01, 2017

Lexus Expirience Very professional and respectful people. Always provide great service without any problems. I've been with Lexus since 2001 and never had any problems More

by WASYL3
Recommend Dealer
Yes
Employees Worked With
Caitlin Lamphier
May 24, 2017 -

Hoffman Lexus responded

Hello WASYL3, Thank you for trusting Hoffman Lexus for your vehicle service needs. We are happy to hear that our team was professional, respectful, and took care of all your needs. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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