Hoffman Lexus

Routine maintenance Excellent timing and communication from Hoffmann Lexus. A loner car was delivered while my car was being serviced. It was the vehicle model I had requ Excellent timing and communication from Hoffmann Lexus. A loner car was delivered while my car was being serviced. It was the vehicle model I had requested. My car was returned at the time promised, with a phone call in between from the dealer, explaining maintenance that was being done. What more can you ask!? More

Smooth purchase Al Ramos was terrific in getting me into my new Lexus. He walked through each option that was available and the pros and cons of each tailored to my n Al Ramos was terrific in getting me into my new Lexus. He walked through each option that was available and the pros and cons of each tailored to my needs as a new owner. Considering the paperwork, Al made it as smooth of a process as possible. Thanks Al. Matt did a great job in walking me through the purchase process and increasing my trade-in value. Despite getting a late start due to another customer, Matt described each of the functions of the car and Hoffmans customer first philosophy. Despite a few issues post-purchase, Matt was incredibly quick to rectify each problem. Thanks Matt! More

Excellent Service! New car - some idiot hit it already - needed a regular service and body work. They got me in quick and did a fantastic job with a smile. Super helpf New car - some idiot hit it already - needed a regular service and body work. They got me in quick and did a fantastic job with a smile. Super helpful, very efficient and seamless. Work great with the Ins Co. No issues no hassles - thank you! More

Air Bag recall My Lexus ES 350 was recalled as part of the Takata airbag recall. I made an appointment at Hoffman's East Hartford Lexus facility with a request for My Lexus ES 350 was recalled as part of the Takata airbag recall. I made an appointment at Hoffman's East Hartford Lexus facility with a request for a "loaner". Matt Salimando welcomed me when I arrived, processed my work order and filled my request for the loaner. I inquired when my vehicle would be ready for pick up and Matt gave me an estimate of two to three hours. I informed him that I lived 40 minutes away and he responded that were it inconvenient for me to return when my car was ready, I could come back the following day. When I picked up the vehicle, I was presented with a sparkling cleaned (inside and out) car with shining tires...all part of normal Hoffman Lexus service...and much to my surprise, "a full tank of gas!" Within 24 hours, I received a "follow-up telephone call" inquiring if the service call was satisfactory. In summary, Matt and the rest of the Hoffman Service Team demonstrated a professional, customer- centric attitude, I've come to expect each time I pull into their facility. More

AN Amazing Experience I recently leased a new car and the experience was out of this world. I can't say thank you enough to Kevin Warriner, Al Ramos, Karan Singh and Rebec I recently leased a new car and the experience was out of this world. I can't say thank you enough to Kevin Warriner, Al Ramos, Karan Singh and Rebecca Halprin. They are a very talented staff who definitely go above and beyond for their customers. More

Craig Tracey took care of my problem I recently wrote about a problem with a oil change I had for waiting 35 minutes after they called me and said the vehicle Was ready and none of the I recently wrote about a problem with a oil change I had for waiting 35 minutes after they called me and said the vehicle Was ready and none of the fluids were topped off . Craig Tracey contacted me and was apologetic and rectified the problem. Was completely satisfied with the results . More

Life savers!!! I don't think I could seriously say how much gratitude I have for this place. My salesmen Abniel, and the finance magician Al Ramos really came throug I don't think I could seriously say how much gratitude I have for this place. My salesmen Abniel, and the finance magician Al Ramos really came through for me when I was in a hole after my car was totaled. Even though the accident wasn't my fault I was struggling to get something I felt I deserved and they really helped me get into a car that I am overly excited to drive. I will recommend this dealership to everyone I know because I received more than just great customer service. They made me feel like I was their family and they were going to get me into what I deserve, without the hassle and with payments I could afford. Thanks so much More

Outstanding experience just purchased a new car and the overall experience was nothing short of outstanding. All departments were incredible with one thing on their mind, ma just purchased a new car and the overall experience was nothing short of outstanding. All departments were incredible with one thing on their mind, make my experience a great one. Thank you all More

Best car buying experience ever As I was searching for the perfect car in a fantastic dealership, a very friendly salesman greeted my father and I. From that moment on I knew I made As I was searching for the perfect car in a fantastic dealership, a very friendly salesman greeted my father and I. From that moment on I knew I made the right choice by coming to Hoffman Lexus. I ended up with the car I asked for and couldn't be happier with the whole experience, even the worst part, paying. Thanks again to all of you! More

Great Experience I had my best dealership experience yesterday. I brought my recently purchased 2013 RX 350 in for a tire rotation. The wheel lock had stripped so the I had my best dealership experience yesterday. I brought my recently purchased 2013 RX 350 in for a tire rotation. The wheel lock had stripped so there were some challenges in getting the wheel locks off. My service advisor, Monica, keep me fully informed and got a loaner car for me when she realized that the job was going to take longer than anticipated. I felt very valued as a customer and that my satisfaction was very important to the staff at Lexus. I also loved the waiting lounge and enjoyed my complimentary breakfast sandwich. When I picked up my car, it was freshly washed and vacuumed and actually looked better than when I took it off the lot of another (non-Lexus) dealership six months earlier. More