Hoffman Lexus

excellent and personable experience Our sales person was Woody Hammonds and he was excellent. He was personable and thorough. A very pleasant man who treated us well. I would gladly r Our sales person was Woody Hammonds and he was excellent. He was personable and thorough. A very pleasant man who treated us well. I would gladly recommend both Woody and the dealership to anyone. Thanks for a pleasant experience!! More

My Experience Hello, This was my first experience at Hoffman Lexus. And I must say that this was one of the best experiences I have had dealing with a Service D Hello, This was my first experience at Hoffman Lexus. And I must say that this was one of the best experiences I have had dealing with a Service Department. Jocelyn/Service Admin was perfect, she greeted me at the door with a smile, and worked with me to ensure I would be satisfied with our encounter. Because I wanted some additional things to be done with the service, she provided me with a loaner so that I could handle some business while my car was being worked on. She called me, and kept me updated, each step of the service. Furthermore, Going forward, I will continue to have my Lexus serviced here, due to the fantastic customer service that I received. Thank You, Jabari Gaines More

Saved our Vacation We packed our stuff and the dogs and were on our way to Vermont when the sidewall on our RX 350 blew. When this happens you must replace the tire. We We packed our stuff and the dogs and were on our way to Vermont when the sidewall on our RX 350 blew. When this happens you must replace the tire. We put on the spare tire and called Hoffman Lexus in Hartford, CT, 40 miles up Rt. 84. Sweet Caitlin in service said they had a new tire for us and they would be happy to help us get on our way. It was 3:30 in the afternoon and we were 40 miles away. We knew we would hit stop and go traffic in both Waterbury and Hartford and, indeed, at times we crawled bumper to bumper through the cities. We finally got to Hoffman Lexus and their service department at 4:40. We knew they closed at 5:30 and time was short but they greeted us warmly and directed us to the customer waiting room while they replaced the tire. While in the waiting area we were entertained by Mr. Personality, our car salesman, Matt Lewis, who had us laughing and enjoying ourselves. A short time later, Caitlin came to us and told us our car was ready and we were on our way to our mini vacation. Thank you so much Hoffman Lexus Service Department. You are the best. More

No pressure sales experience I recently purchased a certified preowned Lexus RX350. Anthony was very helpful in my search for the right vehicle at the right price. When I met wi I recently purchased a certified preowned Lexus RX350. Anthony was very helpful in my search for the right vehicle at the right price. When I met with Peter for the financial part of the transaction there was no pressure to purchase additional products or services. I appreciated that. More

AAAA+++++Excellent Service I am from New York City, during my Hartford visit. I have only two hours to do oil change I stop Hoffman Lexus. Explain the situation to service repre I am from New York City, during my Hartford visit. I have only two hours to do oil change I stop Hoffman Lexus. Explain the situation to service representative Jocelyn. She took care and did all job in hour, professional, excellent customer service. I have EIGHT time services from different Lexus dealers BUT BELIEVE ME, THIS TIME I RECEIVED EXCELLENT CUSTOMER SERVICE. Thanks HOFFMAN More

Great Service Department The one constant with Hoffman Lexus is the service department. Professional, customer service orientated and attention to detail are the hallmarks of The one constant with Hoffman Lexus is the service department. Professional, customer service orientated and attention to detail are the hallmarks of this department. It IS the reason we have owned several Lexus vehicles from Hoffman Lexus. More

A+++ Experience Hoffman Lexus by far had the best customer service over any dealership I've been to. I've been an Acura owner for 10 years prior to purchasing my new Hoffman Lexus by far had the best customer service over any dealership I've been to. I've been an Acura owner for 10 years prior to purchasing my new vehicle at Hoffman. I can honestly say the staff, friendliness, and treatment you get while at Hoffman is top notch. Karan, my sales advisor, was fantastic to work with. John, the sales manager, was also one of the reasons why I purchased my vehicle at Hoffman. I can't say enough about these guys. Do yourself a favor and just stop in, no pressure atmosphere and everyone is extremely knowledgeable about each vehicle. Al Ramos from a financial perspective made my lease as affordable as possible while offering extremely helpful tips and information throughout the leasing process . More

Cautiously optimistic this dealer is truly great. I just started my experience with this dealer this week. I have had a history of displeasure with many dealerships (including Lexus outside of CT). I just started my experience with this dealer this week. I have had a history of displeasure with many dealerships (including Lexus outside of CT). So far I am cautiously optimistic this dealer may be different. I was very impressed by the default alignment check when any car comes in for service (free of charge). The service person didn't treat me like a fool trying to sell me snake oil. In this particular case I even received service I agreed to pay for prior, free of charge. I won't expect freebies all the time but it was a very positive first visit. Hopefully this keeps relationship continues positively. More

Service Appointment I dropped off the car due to issues with the engine at startup. The service team diligently worked to diagnose the problem and kept me updated on thei I dropped off the car due to issues with the engine at startup. The service team diligently worked to diagnose the problem and kept me updated on their progress. It took a week, but they finally determined a solution and gave a good explanation of what was wrong and why the repair would fix it. Very happy with the level of communication and service, would recommend for them for service. More

Great Experience For me, purchasing a vehicle needs to be an uneventful experience. I'm not interested in waiting and not interested in negotiating. My expectations For me, purchasing a vehicle needs to be an uneventful experience. I'm not interested in waiting and not interested in negotiating. My expectations were exceeded by Woody and the team at Hoffman Lexus. More