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Hoffman Lexus

East Hartford, CT

4.6
1,640 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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1,640 Reviews of Hoffman Lexus

July 09, 2015

Periodic Service We always use Hoffman Lexus to service and repair our Lexus cars. Service is top notch, personnel are terrific. Particular kudos to Bob DiNapoli who More

by sak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Aug 28, 2015 -

Hoffman Lexus responded

Hi sak, Thank you for choosing Hoffman Lexus to service your vehicles. Bob is always happy to ensure your vehicle is running safely and efficiently. We are here for you any time and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 09, 2015

Perfection and prompt attention Schedlued time was perfect and loaner worked out well. The technology expert spent time explaining the vehicle. Confirmation of completion of servic More

by HALPRINM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Halprin
Aug 28, 2015 -

Hoffman Lexus responded

Hi HALPRINM, Thank you for choosing Hoffman Lexus service. We are pleased to read that you were provided with excellent customer service. Our Lexus team is dedicated to ensuring you are well informed and back on the road quickly and efficiently. We look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 09, 2015

Good overall experience Waited 10 minutes when we arrived for a service consultant. They were short handed. Four consultant offices, one service guy trying to take care of al More

by bruced4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 28, 2015 -

Hoffman Lexus responded

Hi bruced4, Thank you for choosing Hoffman Lexus service. We are truly sorry for the wait during your visit with us. We value your time and know how important it is to receive prompt service upon your arrival. We are pleased to hear you enjoyed our waiting area and accommodations. We appreciate you and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 09, 2015

Great , consistent service with a friendly attitude! I have been using Hoffman Lexus for service for years and Bob DiNapoli is an absolute pleasure to work with. Always professional, couteous and fair. T More

by DSCHMITTLEIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris and Tim who brought the loaner vehicle and picked it back up., Bob DiNapoli
Aug 28, 2015 -

Hoffman Lexus responded

Hi DSCHMITTLEIN, Thank you for choosing Hoffman Lexus service! Bob is always happy to ensure your vehicle is running safely and efficiently. We appreciate you and look forward to seeing you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 08, 2015

The service was good . The Salesdt dept was outstanding , I was very pleased with all the help during the time of trading in my vehicle to a new ,Lexus , I would recommend m More

by frankie.sforza
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Karan Singh
Aug 28, 2015 -

Hoffman Lexus responded

Hello frankie.sforza, Thank you for choosing Hoffman Lexus! We appreciate your positive comments on working with Walter and Karan. They are a great team that strives to ensure you have an exceptional experience with us every time. We trust your family is loving your most recent purchases and thank you for continuing to trust us with such a major purchase. We look forward to seeing you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 08, 2015

Great Bob in service and Woody in sales are the best. I work with Bob in service after not having good experience with Lindsey. She gave me a very dirty loa More

by lawattsrn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli, Foy Woody Hammonds, Lindsay Fenton
Aug 28, 2015 -

Hoffman Lexus responded

Hi lawattsrn, Thank you for choosing Hoffman Lexus. We sincerely apologize for your less than positive experience during a service visit with us. We know how important it is to receive a clean loaner and excellent customer service. Your feedback has been shared and addressed with the team so that it does not happen again. We are pleased to hear that you had a great experience with Bob and Woody. We appreciate you and look forward to seeing you next time you are in. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 08, 2015

Hoffman Lexus is the best place to purchase & service a car Not only have I purchased vehicles from Hoffman Lexus, but I will only have them serviced here as well. I just recently purchased a 2015 GX 460 from More

by Kelly L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Schoffield, Bob DiNapoli
Aug 12, 2015 -

Hoffman Lexus responded

Hi Kelly, Thank you for choosing Hoffman Lexus for your recent purchase of the beautiful GX 460 at Hoffman Lexus. We value what our customers have to say and are pleased you have had fantastic experiences with both our sales and service departments. We trust you are enjoying your new Lexus. See you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 07, 2015

40,000 mile check up great i was able to make an appt that day and they took me immediately and did a fantastic job. did my work in the "quiet zone" of the waiting room. not o More

by BONNIE.SHAPIRO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Aug 12, 2015 -

Hoffman Lexus responded

Hello BONNIE.SHAPIRO, Thank you for trusting Hoffman Lexus with your vehicles 40,000 mile check up. We are pleased to hear you had a great visit. We appreciate you and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 07, 2015

Diagnosed correctly, finished on time and cleaned. see above...My problem was diagnosed correctly and corrected in a reasonable time. My car was cleaned inside and out. The customer lounge was very com More

by ASCHUMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsay Fenton
Aug 07, 2015 -

Hoffman Lexus responded

Hi ASCHUMAN, Thank you for choosing Hoffman Lexus service! Our team is dedicated to ensuring your vehicle is running efficiently and getting you back on the road quickly. We are pleased to hear you had a great experience and we look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 07, 2015

Purchase new vehicle From my initial visit with my salesman, to my final meeting with the Business Manager (and everyone in between), my experience was exceptional. They w More

by Joni
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Micki Freeman, Peter Quagliaroli, Foy Woody Hammonds, Rebecca Halprin
Aug 07, 2015 -

Hoffman Lexus responded

Hello Joni, Thank you for choosing Hoffman Lexus! We strive to ensure our customers have an exceptional experience with us and we are pleased to hear you had that experience. We value what our customers have to say and thank you for sharing your story. See you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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