Hoffman Lexus
East Hartford, CT
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1,640 Reviews of Hoffman Lexus
Very easy and fun experience Anthony was very polite, helpful, and pleasant to work with. I did not feel pressured or uncomfortable in any way. He answered all my questions and wo Anthony was very polite, helpful, and pleasant to work with. I did not feel pressured or uncomfortable in any way. He answered all my questions and worked with me to get the right car for the right price, and I was able to drive home my new car the same day. I was happy with my financing. I felt slightly pressured by the finance manager to purchase warranties and other extras but I stood my ground and kept saying no, no, no, which was uncomfortable, but that's how dealerships make money so I do not hold it against them. Anthony even helped me move all my stuff from my old car to the new car, in the pouring rain. Very nice man and excellent sales person. A+ More
Above and Beyond I recently purchased a Certified Pre-Owned 2015 Lexus RX 350 and the experience was "above and beyond" what I expected of the process and the people. I recently purchased a Certified Pre-Owned 2015 Lexus RX 350 and the experience was "above and beyond" what I expected of the process and the people. Everyone was very professional and down to earth, especially my sales person Tom Ryan. A dent needed to be fixed, minor scratches on the door handles needed to be fixed, floor mats needed to be replaced, a scuff on the mirror needed to be fixed, and the there was a tiny crack in the windshield.. Everything was immediately fixed and now the car looks brand new. We are very happy with our new car and happy we went to Hoffman Lexus, it was a great experience. More
Lexus Service As always, the Hoffman Lexus service staff are courteous, professional, and helpful. I have always had a very good experience over the past 20 years. As always, the Hoffman Lexus service staff are courteous, professional, and helpful. I have always had a very good experience over the past 20 years. More
Purchase of 2015 Pre Certified RX 350 Al Ramos worked diligently to obtain the best interest loan rate for me. He explored all options, and the result was a loan and a beautiful new car. A Al Ramos worked diligently to obtain the best interest loan rate for me. He explored all options, and the result was a loan and a beautiful new car. Al also took the time to explain options that were available with regard to warranty and car sealing and although they were expensive, it made the most sense to select these options. Important to note, he was not pushy about this simply factual. Outstanding service from Al! More
Over 15 Years of Positive Experiences with Lexus Service! I've had the pleasure of working with several of the service personnel over the years and have never been disappointed. They are friendly and honest a I've had the pleasure of working with several of the service personnel over the years and have never been disappointed. They are friendly and honest and get me in and out of there in a jiffy. More than 150,000 miles and my Lexus RX350 has never run better - that pretty much says it all. :) More
Friendly service Whenever I have used the service department they are always friendly and helpful. I was allowed a loaner for the day which was very helpful, and was Whenever I have used the service department they are always friendly and helpful. I was allowed a loaner for the day which was very helpful, and was always aware of the problem I had and what was needed to correct it in a timely manner. More
Changing leased auto This is our fifth Hoffman Lexus. We would not consider another dealership after all these years. Bill Jones continues to be a top customer represent This is our fifth Hoffman Lexus. We would not consider another dealership after all these years. Bill Jones continues to be a top customer representative, very organized with the lease change over process. Rebecca Halprin was very patient with 'us old' people, explaining the new functions of the Lexus. Did not meet Mr.Pethick. Thank you. More
Brought a new lexus Great location, beautiful showroom, friendly staff, dedicated service and parts department, good deals that one could feel comfortable with. Would cer Great location, beautiful showroom, friendly staff, dedicated service and parts department, good deals that one could feel comfortable with. Would certainly recommend Mark and dealership to others. More
Excellent presentation Hofmann receive a excellent rating from me for major presentation. I went over the build and options and was surprised on I tail presention of the bu Hofmann receive a excellent rating from me for major presentation. I went over the build and options and was surprised on I tail presention of the build thanks! More
30,000 mile service The service was done in the planned time and for the estimated cost. Information about future tire replacement and brake system service was explained The service was done in the planned time and for the estimated cost. Information about future tire replacement and brake system service was explained by Monica. More








