Hoffman Lexus

friendly and professional as always Service as always was professional, All employees nodded or said hello when I passed them. Monica was polite and asked me if I had any concerns or que Service as always was professional, All employees nodded or said hello when I passed them. Monica was polite and asked me if I had any concerns or questions.. More

Excellent As always the service was excellent. Tom Ryan is a pleasure to deal with. I would and have recommended Hoffman Lexus and will be back again. As always the service was excellent. Tom Ryan is a pleasure to deal with. I would and have recommended Hoffman Lexus and will be back again. More

The service is dependable and reasonable I had options to delay services not so critical at this time and all covered warranty parts and service are met on time, looking over Edmunds report a I had options to delay services not so critical at this time and all covered warranty parts and service are met on time, looking over Edmunds report and J.D. powers articles, Lexus is the leader for the last five years for dependability and reliability, I can guage just about the money needed for repairs and time factors More

Car service Lexus 1999 ls400 Lindsey Fenton service advisor a true professional.kept me informed the job was done 1hr early. Even had a breakfastwrap.the technician did a great j Lindsey Fenton service advisor a true professional.kept me informed the job was done 1hr early. Even had a breakfastwrap.the technician did a great job with installing a new oil pan an gasket. I had a loaner the outside was clean but the inside was a little dirty saw 2 empty water bottles on floor in back. More

Great service tailoring the maintenance to my needs Monica provided exceptional customer service, listening to my specific needs, then tailoring the maintenance visit to be cost effective and thorough. Monica provided exceptional customer service, listening to my specific needs, then tailoring the maintenance visit to be cost effective and thorough. Finished on time, quality job, received a clean car back. Lexus even self-identified a potential emerging issue and repaired proactively under warranty at no charge. Very impressed with Hoffman Lexus service! More

excellent service from start to finish Lindsay met me at my car as soon as I arrived and was a pleasure to deal with. Waiting room is great and a breakfast sandwich was brought to me quicke Lindsay met me at my car as soon as I arrived and was a pleasure to deal with. Waiting room is great and a breakfast sandwich was brought to me quicker than if I was at McDonalds. More

Excellent Lindsay Fenton was a pleasure to deal with as were those who were covering for her. It was noce not to hear not my job. Everyone helped regardless o Lindsay Fenton was a pleasure to deal with as were those who were covering for her. It was noce not to hear not my job. Everyone helped regardless of who I was working with. More

Superb service all around Very pleased with my Lexus service,from making appointment to a warm welcome by Lindsay,on time service.Pleasant stay in waiting room area. Great jo Very pleased with my Lexus service,from making appointment to a warm welcome by Lindsay,on time service.Pleasant stay in waiting room area. Great job,keep it up. More

45k Service Appointment Walked over to the East Hartford facility and worked directly woth Bob DiNapoli to set up an appointment for the 45k service for the very next day. I Walked over to the East Hartford facility and worked directly woth Bob DiNapoli to set up an appointment for the 45k service for the very next day. I scheduled a 7am drop off with the potential to have to use the early bird at 6:30am. I got to the East Hartford facility early so parked in front and walked around back to use the early bird drop off. As I was filling out the paperwork Lindsay Fenton approached and took charge of my early bird drop off letting me head off to work immediately. Lindsay kept in touch using IM and the phone as needed to ensure I understood the options to consider and why. She also took the time to make sure I got back to the East Hartford facility via a pick-up as the weather has changed and walking was not such a good idea. Fenton came to my office and brought me to the East Hartford facility. Excellent service and excellent customer focus from all 3 parties I worked with. Thank you. More

Long wait time, no perks 1.5 hours for an oil change is excessive. No snacks in wait area. No lids for coffee available. Also, when I purchased the vehicle I was told they wou 1.5 hours for an oil change is excessive. No snacks in wait area. No lids for coffee available. Also, when I purchased the vehicle I was told they would supply breakfast or lunch at service department. Been there twice and no such service. More