Hodges Mazda - Service Center

In the end it seems like everything was good, but frustrating due to the unexpected delay, taking hours longer than originally planned, which made me rearrange my personal plans for the day. I start frustrating due to the unexpected delay, taking hours longer than originally planned, which made me rearrange my personal plans for the day. I started out waiting, then because of delays had to get a ride. The staff that I interacted was great. Much more concerning was that a staff member was injured during the installation. More

nice, trustworthy, helpful, honest , reliable , respectful, caring, amazing, excellent , fast, intelligent, wonderful, understanding, patient, friendly, respectful, caring, amazing, excellent , fast, intelligent, wonderful, understanding, patient, friendly, More

The best dealership in my area. Always go to these guys when there is a need to service my CX-5. Always go to these guys when there is a need to service my CX-5. More

Very professional and responsive service adviser. I was kept informed of the progress of the work and sent a video of the vehicle inspection. I was kept informed of the progress of the work and sent a video of the vehicle inspection. More

We brought our CX-5 in to have the brakes replaced. When we picked up our car, the brakes were making a terrible noise, so we returned the same day. They told us that the technician did not put the cl When we picked up our car, the brakes were making a terrible noise, so we returned the same day. They told us that the technician did not put the clips on correctly. They fixed it right away. After a few days, we noticed a loud squealing noise as we backed up the car. So we returned and asked them to look at the brakes again. When we went to pick up the car, they said the brakes were fine and they confirmed everything was working properly and was properly lubricated. So we left feeling everything was fixed. Unfortunately, once again, the brake squealing continued as we were backing up. So, I called on a Thursday to make an appointment for Saturday at 10am. Went to drop the car off on Friday night. It was then that they told me the car would not get looked at on Saturday as they only have half their staff working and they focus on oil changes and tires rotations. I was not happy, but was okay as long as the brake issue would be fixed on Monday. I called on Monday at 4pm only to learn that they had not even looked at the car. I could not believe it. They apologized and promised me that their best man was going to look at it on Tuesday. When I called on Tuesday, they told me that there was nothing wrong with the brakes and that the squealing was a know issue with these new brake pads. So, why did they not tell us this after we returned the first time with the squealing issue. Of course, they had no answer for that question. Go to Hodges Mazda for service at your own risk! More

Very easy to work with nice people all around and excellant service was provided thru out excellant service was provided thru out More

Austin Powell gave amazing customer service. Showed he cared and was not working just for commission. Highly recommend this location. Showed he cared and was not working just for commission. Highly recommend this location. More

Excellent communication from Corey and great information about the repairs needed to my vehicle. We had some challenges along the way, but Corey kept me updated with every step, and really went to bat for about the repairs needed to my vehicle. We had some challenges along the way, but Corey kept me updated with every step, and really went to bat for me. Thanks so much. More

As always I was provided great customer service. Always goes above and beyond Thank you Always goes above and beyond Thank you More

Service was professional, timely and exceeded expectations. Would recommend Hodges Mazda and will certainly continue to bring my CX-5 here in the future. expectations. Would recommend Hodges Mazda and will certainly continue to bring my CX-5 here in the future. More