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Hilton Head BMW

Bluffton, SC

Overview
Reviews
Vehicles
4.8
590 Reviews
Call Dealership (843) 815-1501

1230 Fording Island Rd

Bluffton, SC

29910

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Showing 590 reviews

November 23, 2024

The dealer honored the three year maintenance agreement even though I was several weeks past the deadline. More

by Leej54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen and Brad
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Nov 25, 2024 -

Hilton Head BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 22, 2024

Easy to schedule via app. Service was fast and good communication from the advisor. Thanks! More

by Debrood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Barnes
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Nov 25, 2024 -

Hilton Head BMW responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 19, 2024

Thanks Robert for your concerns and cares. There was never a moment without me, knowing what was going on with the service of my car. I am very satisfied with the customer service that I recei More

by carolynteague9140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Nov 21, 2024 -

Hilton Head BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to Robert! Please don't hesitate to reach out to us if there's anything more we can do!

November 19, 2024

Generally a good experience. Don’t like the “pushing” of unneeded parts and services however More

by JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristin
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Nov 21, 2024 -

Hilton Head BMW responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

November 19, 2024

Christine customer service Rep is rude and not who I want use again moving forward More

by Christian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine
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Nov 21, 2024 -

Hilton Head BMW responded

Hi Christian, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (843) 815-1501. We look forward to hearing from you.

November 19, 2024

The shop is a very inviting, clean, and the cars are presented perfectly. The staff is extremely attentive and friendly and make you also feel welcoming. . More

by lonilueke
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Kobey Dodge, Justin Gresenz,
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Nov 22, 2024 -

Hilton Head BMW responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 19, 2024

Very professional. Kristen was very friendly and explained everything. The communication was above and beyond. Great job on my car! More

by Jgriffith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen
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Nov 22, 2024 -

Hilton Head BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to Kristen here at Hilton Head BMW! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 15, 2024

Very professional organization and Steve was very helpful, knowledgeable, trustworthy, prompt and the service was quick. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Griggs
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Nov 18, 2024 -

Hilton Head BMW responded

Hi Tom, we're happy you found our staff to be so supportive during your experience here at Hilton Head BMW. We hope you have a great day!

November 15, 2024

My service advisor was. Able to schedule me within a day following my tire puncture and provided necessary tire replacement at no charge pursuant to the warranties I purcha More

by Paul.Gerhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
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Nov 18, 2024 -

Hilton Head BMW responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

November 15, 2024

The waiting room is very pleasant, all the people working. There are very nice and I feel very confident in the work that was done on my car. More

by cbsds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Mixon
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Nov 18, 2024 -

Hilton Head BMW responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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