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Hilton Head BMW

Bluffton, SC

4.8
514 Reviews

1230 Fording Island Rd

Bluffton, SC

29910

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Showing 514 reviews

October 15, 2024

Great experience, clean showroom, good selection of vehicles, friendly sales people. Will continue to use them. More

by Jeff Begola
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stefanie Sullivan
Oct 18, 2024 -

Hilton Head BMW responded

Hi Jeff, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 13, 2024

Service department was great to work with and took care of my issues with my bmw quickly and professionally More

by dannbcbuilders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry ?
Oct 15, 2024 -

Hilton Head BMW responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 11, 2024

These folks have always been top notch. No pushes for unneeded services. They were on time and prepared. More

by Cpschulman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephan Griggs
Oct 13, 2024 -

Hilton Head BMW responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 10, 2024

Service is exceptional. Technician was thoroughly, accurate and quick. The video describing the work and the fix was really good. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen
Oct 13, 2024 -

Hilton Head BMW responded

Hi, thank you so much for the positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hilton Head BMW!

October 10, 2024

Kristen, our personal BMW concierge, has made my experience at this location the most Outstanding. More

by msmosswp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms. Kristen Rismiller
Oct 13, 2024 -

Hilton Head BMW responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

October 10, 2024

Very good experience, very customer oriented. Clean and happy environment, great location in relation to hlHilton Head Island. More

by keithbach
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles DeCarlo
Oct 13, 2024 -

Hilton Head BMW responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 07, 2024

Robert was very nice. However, I called ahead to verify that an alignment could be performed on a modified suspension 335i and drove an hour from home to have it done. The More

by Sldinkins11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert
Oct 10, 2024 -

Hilton Head BMW responded

Sldinkins11, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent service experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Donald Hooks Service and Parts Director dhooks@hiltonheadbmw.com

October 04, 2024

The salesperson, Cris was wonderful. He was extremely patient and knowledgeable. Brian, the Sales Manager went out of his way to help. Great experience!!! Highly reccomend this deale More

by cindy Finn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cris
Oct 12, 2024 -

Hilton Head BMW responded

Hello Cindy, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 30, 2024

They gave it to me for 3 months to repair and they damaged a light on the side More

by sotomayoryosmany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Enrique
Oct 04, 2024 -

Hilton Head BMW responded

sotomayoryosmany, We apologize for the inconvenience caused by the delay in your vehicle's repair and the damage to the side light. We understand your frustration and want to assure you that we will take steps to rectify the situation. We will be conducting a thorough investigation to determine what went wrong and how we can prevent similar issues from occurring in the future. We value your business and are committed to providing exceptional customer service. We hope to have the opportunity to regain your trust and provide you with a positive experience. Steven Molthop General Manager smolthop@hiltonheadbmw.com

September 30, 2024

Kristen and Brad were fantastic! Great communication, promptness and friendly. Service like this is why I buy from and use this dealership! More

by Denise Mercier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen, Brad
Oct 05, 2024 -

Hilton Head BMW responded

Hi Denise, thank you for your kind review; we are happy to pass along your comments to the team here at Hilton Head BMW! We are always more than happy to assist you if anything else comes up. Take care!

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