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Hilton Head BMW
Bluffton, SC
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Poor service. They took 3 days for a tire change. They ordered the wrong tires. Did not offer a loaner car. Brad was not helpful at all. No communication. He said They took 3 days for a tire change. They ordered the wrong tires. Did not offer a loaner car. Brad was not helpful at all. No communication. He said my battery needed changed and I said please check the connection. Never called back said it was a loose cable He put his out of office on before 5pm when they are open to 6pm. I called on Thursday to see if the car was ready it was but again no communication to call me. When I picked it up there was grease all over the tires not sure why it was not wiped off. Spoke to the manager he said he was sorry but they are short staffed. More
Excellent Customer Service from start to finish. Very efficient as well. Brad was quick, knowledgeable and easy going.. Glad he was able to get me squared away!! Very efficient as well. Brad was quick, knowledgeable and easy going.. Glad he was able to get me squared away!! More
Isaaca Dobson was one of the best sales person that I have encountered. She is the reason I am driving my 22 Lexus. I would definitely buy another car. have encountered. She is the reason I am driving my 22 Lexus. I would definitely buy another car. More