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Hilton Head BMW
Bluffton, SC
601 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 601 reviews
August 16, 2023
It took two weeks to get an appointment to repair air conditioning in my car. FINALLY (and with all this heat) had appointment for today. I would have thought I could have gotten it in sooner with this h conditioning in my car. FINALLY (and with all this heat) had appointment for today. I would have thought I could have gotten it in sooner with this heat and no AC. Service lady VERY NICE AND DID A VERY GOOD JOB COMMUNICATING THROUGHOUT THE TIME THEY HAD THE CAR I was CHARGED over $400 and no repair. Dealer recharged. system and was told there is a leak making it necessary to come back when AC stops working again. 45 miles each way and this was after a $170 charge from BMW dealer in Pensacola FL THAT DID NOT FIX SYSTEM. I am now into it for $570 with no repairs. Very upset with cost so far with no resolution to the problem thus far. More
by Bob North
Employees Worked With
Kristin
August 15, 2023
Nice and friendly people especially Brad Woodcock, knownledgable. Great hospitality. Clean waiting area and clean restroom, overall a very comfortable place. knownledgable. Great hospitality. Clean waiting area and clean restroom, overall a very comfortable place. More
by ralph.parks
Employees Worked With
Brad Woodcock
August 14, 2023
The service work was completed well in a timely fashion. The technician's video was definitive and helpful. In addition, the Service Advisor took us right in and was very kind and respectful. However, s The technician's video was definitive and helpful. In addition, the Service Advisor took us right in and was very kind and respectful. However, sometime after we departed the Dealership, we received an email indicating our rear brakes would soon need replacing. It would have been better if this had been discussed while we were at the Dealership. Also, There were two price quotes in the email for the brake work. $456.99 and $242.50. I phoned the Dealership to inquire about this. I was told that the lower price did not apply to our brakes. It would be the $456.99 price to get the brakes replaced. I wish this had been discussed with us while we were at the Dealership. It did not matter that the brake work could not be done that day. We could have scheduled the work for a later date. More
by Jimmy47
Employees Worked With
Service
August 13, 2023
Very friendly dealership. Got a flat tire during a road trip and they not only had the tire but fit me in to get me back on the road quickly. Got a flat tire during a road trip and they not only had the tire but fit me in to get me back on the road quickly. More
by rinman273
Employees Worked With
Kristen Rismi
August 10, 2023
Very pleasant experience. Will our salesperson was very professional and knowledgeable! Terrific experience. Will buy BMW again. Will our salesperson was very professional and knowledgeable! Terrific experience. Will buy BMW again. More
by luatthebeach
Employees Worked With
Will Goure
