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Hilton Head BMW
Bluffton, SC
601 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 601 reviews
September 06, 2023
I had to have my convertible top replaced, and they secured the top for me quickly and replaced it promptly. They also provided me a loaner. Brad, the service representative kept in touch with me throu secured the top for me quickly and replaced it promptly. They also provided me a loaner. Brad, the service representative kept in touch with me throughout the process. I was extremely pleased with the courtesy, professionalism of the entire service and parts department. More
by mosscreekerhh
Employees Worked With
Brad /service
September 05, 2023
Once again, Brad Woodcock iprovided me with outstanding service on my 3 series. He always gives sensible advice and recommendations for my car. He also looks for cost effective solutions to any issues. He service on my 3 series. He always gives sensible advice and recommendations for my car. He also looks for cost effective solutions to any issues. He makes service on my BMW a pleasant experience every time! More
by jav000
Employees Worked With
Brad Woodcock
August 30, 2023
Hilton Head BMW was welcoming from the minute we entered to dealership especially. since my wife was in a wheelchair. The sales lady and the manager were very helpful and went above and beyond to make sure to dealership especially. since my wife was in a wheelchair. The sales lady and the manager were very helpful and went above and beyond to make sure we found the car we wanted. More
by jonboyer797
Employees Worked With
Stephanie Sullivan
August 23, 2023
Have become more and more disappointed in HH BMW service. Today was a red letter example of what I say that. Had an appointment for a minor repair this morning. Arrived, and noticed one hour later, the car w Today was a red letter example of what I say that. Had an appointment for a minor repair this morning. Arrived, and noticed one hour later, the car was still where I parked it. At hour two, I asked for a status update. Was told it was still “in the queue.” Asked why, and was told I didn’t have an appointment, and since I was a drive up, I would be worked in when available. I bristled over this and informed the service advisor that I had made an appointment. Not sure he believed me, but when I told him I booked with someone named Robby, he rolled his eyes and said he would check into it. Several minutes later he returned to tell me I was next in, and he would follow up. I pulled the service advisor aside and explained to him why I was disappointed. He did apologize for his comment, but I could tell he was very frustrated with his coworkers. I am now retired, but was a business owner for 23 years in a service related business. I get that sometimes things just happen, and also know that good help can be hard to find and great help can be impossible to keep. However, I’m also getting tired of hearing that we are doing the best we can under these tough labor market conditions. I certainly can’t tell BMW how to fix this problem, but I can tell you that I was charged way too much to be treated like I was in a 7/11 buying a soda and bag of chips. It kind of ironic that BMW either sends me an email, or snail mail at least once a week wanting me to trade op to a nicer, newer, more expensive model. One bad customer experience can certainly affect one’s willingness to continue patronizing a particular dealership. More
by Chris
Employees Worked With
Robby and Brad (service advisors)
