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Hilton Head BMW

Bluffton, SC

Overview
Reviews
Vehicles
4.8
601 Reviews
Call Dealership (843) 815-1501

1230 Fording Island Rd

Bluffton, SC

29910

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Showing 601 reviews

November 30, 2023

Leased a the car and purchased a car at Hilton Head BMW. I like the service department , especially Kristen . I recommend the dealership to friends and family. More

by charlie.hhi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen
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Dec 01, 2023 -

Hilton Head BMW responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Kristen went beyond to help meet your expectations. We look forward to the opportunity to assist you again in the future!

November 30, 2023

Very friendly staff and accommodating. My vehicle had an emergent need for service and our other car was also in the shop which would have left us in a pinch for transportation. They were More

by dsm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristian
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Dec 01, 2023 -

Hilton Head BMW responded

Thank you for choosing Hilton Head BMW! We are thrilled to hear that we were able to provide you with an excellent sales and service experience. It is great to know that our service staff exceeded your expectations. Your business is greatly appreciated and we look forward to the opportunity to serve you again.

November 28, 2023

Service was excellent. I needed a battery & Kristen scheduled me immediately. I appreciate the quick service More

by jerrycogs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen Rismiller
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Nov 30, 2023 -

Hilton Head BMW responded

It's fantastic that Kristen at the dealership was able to get you scheduled promptly for a new battery! Quick and efficient service, especially for something as crucial as a battery replacement, can make a big difference, Thank you for your business!

November 16, 2023

Treated with respect & professionalism from the moment I walked in for service until I left. Technician provided an excellent video showing his findings. More

by C Reppert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen R.
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Nov 18, 2023 -

Hilton Head BMW responded

Being treated with respect and professionalism is essential, especially when it comes to car servicing. It's great to hear that the technician went the extra mile by providing a video showcasing their findings, allowing for better transparency and understanding. We look forward to your business with us again!

November 14, 2023

Mr. Charles is a subject matter experts he knew his crafts on the BMW X3, excellent customer service More

by jpenningj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles
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Nov 15, 2023 -

Hilton Head BMW responded

It's fantastic to hear that you had a great experience and that Charles provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 13, 2023

This dealership is outstanding. I found the car I wanted but then I felt that it was too small. Vertice and I walked the lot and I found what I wanted. Is it just been turned in so More

by Randy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vertus, Bob
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Nov 15, 2023 -

Hilton Head BMW responded

It's fantastic to hear that you had an outstanding experience at Hilton Head BMW! Vertice's dedication to finding the right car for you and ensuring it met your specifications, even with the last-minute tire request, speaks volumes about our commitment to customer satisfaction. Our effort to accommodate your preferences and the swift resolution to ensure all four tires were installed is commendable. It's great to hear that the financing aligned with your expectations and that you're loving your new car. Congratulations!

November 13, 2023

Everyone was nice when I walked in. Very helpful. I believe his name was Robbie or Robert was very helpful. More

by Nora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Nov 15, 2023 -

Hilton Head BMW responded

It's fantastic to hear that you had a great experience and that Robert provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 12, 2023

Took r car & quickly solved r problem. Very professional. Clean car & windshield washer fixed. Thanks More

by Flo Thigpen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Barnes
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Nov 14, 2023 -

Hilton Head BMW responded

It's great to hear that Hilton Head BMW quickly addressed and resolved the issue with your car, providing a professional and efficient service. The fact that they fixed your windshield washer and returned your car in a clean condition adds to a positive overall experience. Thank you for your business, and we look forward to serving you again in the future.

November 11, 2023

Fast, efficient service with excellent waiting area. Friendly service people for entry and checkout. Nice. More

by joe_boelter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Woodcock
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Nov 14, 2023 -

Hilton Head BMW responded

It's fantastic to hear that you had a positive experience at Hilton Head BMW with fast, efficient service and an excellent waiting area. Friendly service people during entry and checkout also contribute to a great customer experience. Thank you for your business, and we look forward to serving you again in the future.

November 11, 2023

Great experience with Brad Woodcock! My 2nd time at Hilton Head BMW. Quick turnaround. Got a call from Brad when my car was ready. Very happy with this dealership. More

by DRSHAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Woodcock
Report | Print
Nov 14, 2023 -

Hilton Head BMW responded

It's fantastic to hear that you had a great experience with Brad at Hilton Head BMW. A quick turnaround and proactive communication, like the call you received when your car was ready, contribute to a positive dealership experience. Thank you for sharing your positive feedback.

Nov 14, 2023 -

DRSHAP responded

Thanks again for fixing my car so quickly. It’s driving like a charm and the trunk now closes perfectly.

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