Hilton Head BMW

Steve My service advisor was fantastic. He handled my car very quickly and in a way that engendered trust in what was needed He handled my car very quickly and in a way that engendered trust in what was needed More

El servicio fue de primera clase, digno de BMW. The service was first class, worthy of BMW The service was first class, worthy of BMW More

Great experience, clean showroom, good selection of vehicles, friendly sales people. Will continue to use them. vehicles, friendly sales people. Will continue to use them. More

Service department was great to work with and took care of my issues with my bmw quickly and professionally of my issues with my bmw quickly and professionally More

These folks have always been top notch. No pushes for unneeded services. They were on time and prepared. No pushes for unneeded services. They were on time and prepared. More

Service is exceptional. Technician was thoroughly, accurate and quick. The video describing the work and the fix was really good. Technician was thoroughly, accurate and quick. The video describing the work and the fix was really good. More

Kristen, our personal BMW concierge, has made my experience at this location the most Outstanding. experience at this location the most Outstanding. More

Very good experience, very customer oriented. Clean and happy environment, great location in relation to hlHilton Head Island. Clean and happy environment, great location in relation to hlHilton Head Island. More

Robert was very nice. However, I called ahead to verify that an alignment could be performed on a modified suspension 335i and drove an hour from home to have it done. The However, I called ahead to verify that an alignment could be performed on a modified suspension 335i and drove an hour from home to have it done. The front camber was set as it should be, with really only the rear needing adjustment. I was told they work on modified suspension all the time and it would be no problem but would take about two hours. After almost a three hour wait, I was then told the work couldn’t be done. It would require SEVEN HOURS for the alignment, but was not made aware of what exactly they’d need seven hours for. The few adjustments they did make then threw off the front into the red that had been previously in the green when I arrived. It turned out the long wait had been two recalls they performed that they didn’t discuss with me on check-in or make me aware that I had. As someone who works at a dealership myself, I was dismayed by not being updated through the process to let me know the status. And the reasoning Robert provided for being unable to perform the alignment made very little sense. I have the suspension set at its max height, but he said it would first need to be raised. He then said it’s obviously been drifted and used as a race car, the strut might be bent, and likely has frame damage. He also said he wouldn’t charge full price of the alignment for the work not being completed, but his discounted price was in fact just the full cost internet pricing of $149. More

The salesperson, Cris was wonderful. He was extremely patient and knowledgeable. Brian, the Sales Manager went out of his way to help. Great experience!!! Highly reccomend this deale He was extremely patient and knowledgeable. Brian, the Sales Manager went out of his way to help. Great experience!!! Highly reccomend this dealership. Cindy Finn More