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Hilton Head BMW

Bluffton, SC

4.9
1,089 Reviews

1230 Fording Island Rd

Bluffton, SC

29910

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Showing 1,089 reviews

October 23, 2026

Casey is my assigned representative and she is always extremely helpful. She explains everything and explores options for making the best decision on possible repairs. She is an asset to the dealership. More

by ggilbert19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacy
October 22, 2026

Excellent customer service. On time and on the previously provided estimate. Workmanship is top notch. More

by rich.bauer43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Griggs
Oct 23, 2026 -

Hilton Head BMW responded

Hello, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 21, 2026

My problem is not with the dealer, but with the car. With only 53,000 miles, I was just charged $3,000 for a repair on a four year old car worth barely 30k. BMWs lose value too quickly and repairs out o More

by cecil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
Oct 21, 2026 -

Hilton Head BMW responded

Hi, thank you for sharing your experience. We understand your frustration regarding the repair costs and the depreciation of your vehicle. Our goal is to provide transparency and professionalism in all our interactions, and we appreciate your feedback, as it helps us improve. We hope you will consider us again in the future as we strive to enhance our customer experience.

October 20, 2026

Casey was outstanding and her recommendations are always very helpful. I appreciate her expertise. Thank you Casey. More

by eyebiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey
Oct 21, 2026 -

Hilton Head BMW responded

Hello, we're happy you found our staff to be so supportive during your experience here at Hilton Head BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 20, 2026

Drop off was easy and Casey made the whole service experience awesome. Would highly recommend this dealership for service work. More

by mlayton1595
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey, Patty
Oct 21, 2026 -

Hilton Head BMW responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 19, 2026

I greatly enjoyed my time at hilton head bmw! The staff was helpful and the waiting area was enjoyable. More

by marykatemcconnell
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen
Oct 20, 2026 -

Hilton Head BMW responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 17, 2026

Friendly, responsive and customer focused. They had me in and out quickly and per the stated timeline. More

by alanvwunsch42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey
October 16, 2026

Both Steve Griggs and the BMW dealership were outstanding in handling my flat tire issue. We are grateful for all !! More

by blueweaver21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Griggs
Oct 17, 2026 -

Hilton Head BMW responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 15, 2026

Tim was great. His demeanor was welcoming, knowledgeable, and excellent to work with! He sold us a new 2027 X7 and made the numbers make sense, the trade in was eas More

by tdorn1992
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Gleason
October 14, 2026

Tim was attentive, knowledgeable, helpful, and productive for a good experience which included a good deal on a certified (used) 2025 BMW X4. More

by MaxLaw843
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Gleason
Oct 16, 2026 -

Hilton Head BMW responded

Hi, thanks for your praise and kind comments about Tim. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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