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2,143 Reviews of Hillside Honda - Service Center
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October 03, 2019
Working with Advisor Henry & hillside team was amazing There are not enough words to express my gratitude to Henry and team at hillside Queens honda. My Honda pilot 2012 was having problems . Initially There are not enough words to express my gratitude to Henry and team at hillside Queens honda. My Honda pilot 2012 was having problems . Initially I could not verbalize what was happening. I depend solely on this car to get to work daily. Advisor Henry and team was able to diagnose my car's problem and when to work to resolve my issues. Thanks guys at Hillside. You have restore my faith in Honda products because it is very hard to find people and companies doing what is right. You guys demonstrated integrity, care, understanding, and patience. You guys rock at hillside Queens. Thank you Advisor Henry, mechanic Sanchez, warranty personnel. More
by PROFITT_COZETTA
Verified CustomerEmployees Worked With
October 03, 2019
Great services very nice people. Joseph Patanio is very professional and a really nice person. He cares about the customer and makes sure that the problem is fixed properly and on t Joseph Patanio is very professional and a really nice person. He cares about the customer and makes sure that the problem is fixed properly and on time. More
by ADEPANFILIS
Employees Worked With
Joseph Patanio
October 02, 2019
Service representative said I caused failed rear door Remote engine started would not work. Dropped off car. I have it 3 weeks and 383 miles on odometer. After repair, the representative stated that the f Remote engine started would not work. Dropped off car. I have it 3 weeks and 383 miles on odometer. After repair, the representative stated that the failed sensor in the rear door was my fault and he would just cover it. Mechanic wrote that the door was stuck. I don't remember any stuck doors. I tried contacting service supervisor with no success. More
by LOOPER2NYC
Employees Worked With
Joseph Patanio
October 02, 2019
my Visit The service was a very pleasant experience. Making the appointment was done on line and had many available slots to bring in the car. I was under the The service was a very pleasant experience. Making the appointment was done on line and had many available slots to bring in the car. I was under the Warranty and my battery was replaced free of charge. The also balanced the air pressure in my tires. I would definitely recommend this Honda location. More
by jwarshavchik
Employees Worked With
Mike Macoon
October 02, 2019
Much longer than promissed I made an appointment for an air bag recall. I was told that it would not take more than an hour and that a lunch break would be enough. The appointme I made an appointment for an air bag recall. I was told that it would not take more than an hour and that a lunch break would be enough. The appointment took over 2 hours. I went several times to ask if the car was ready and was told by the representative that it was, he just needed to input the information in the system. 20 minutes later he was busy chatting with his coworkers, so I went to ask again if the car was ready and he picked up my paperwork from the stack of papers and said that he forgot about it. No apology at all, bad attitude. Not going back ever again. More
by dorota
Employees Worked With
the person who prepared my paperwork
October 02, 2019
Joseph was amazing Joseph was incredibly professional and detail oriented when he addressed my concerns. Joseph has strong customer service skills and was exceptional to Joseph was incredibly professional and detail oriented when he addressed my concerns. Joseph has strong customer service skills and was exceptional to interact with. I will recommend him to everyone. More
by MASHIYATAHMED
Employees Worked With
Joseph Patanio
October 02, 2019
Fast service and friendly staff Never expected the service to my car to be that fast, I bought a part that I need and they installed for me, and everyone there was courteous and very Never expected the service to my car to be that fast, I bought a part that I need and they installed for me, and everyone there was courteous and very friendly More
by MD5WAR
Employees Worked With
October 02, 2019
OUTSTANDING Honda Hillside has the best service center in nyc. I would highly recommend this service and dont go to Plaza Honda in Brooklyn. Mechanics @ plaza mes Honda Hillside has the best service center in nyc. I would highly recommend this service and dont go to Plaza Honda in Brooklyn. Mechanics @ plaza meshed up my engine. More
by moenbk
September 28, 2019
Quick turn around Went in for AC not working. Hillside Honda checked it and part was not available.. was in and out in less than an hour They had to order the part. Went in for AC not working. Hillside Honda checked it and part was not available.. was in and out in less than an hour They had to order the part. They called 2 days later... part was in...I scheduled the installation day, was told to leave vehicle for the day Went home and they called an 2 hours later, vehicle is ready More
by SENDJAI
Employees Worked With
September 19, 2019
Horrible customer service Went for airbag recall with perfectly ok car. But when they returned car to me air conditioner stopped blowing air in the middle vents. And they total Went for airbag recall with perfectly ok car. But when they returned car to me air conditioner stopped blowing air in the middle vents. And they totally refused to look at what they screwed up while they opened the dash board to work on air bags. According to them it's a coincidence that ac stopped working after they returned vehicle. I didn't even leave the dealership when I noticed ac wasn't working. Yet they just ignored me and everybody went inside totally ignoring me. So y'all broke my car now I have to pay to fix it. And if I find out your mechanic screwed with my ac, I'm going to let corporate know about your screwups and the following treatment u provided me. I have been going to hillside honda for 5 yrs now. But now I realize why they have such horrible rating on Google. Never ever going to hillside honda again. More
by MUAAZCHOWDHURY
Employees Worked With
Joseph, mo, Dave
