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Hillside Honda - Service Center

Jamaica, NY

4.2
2,143 Reviews

2,143 Reviews of Hillside Honda - Service Center

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August 24, 2020

I appreciated everyone that I encountered at the dealership and their helpfulness in getting me into a new car. Sanjida was a great sales representative. More

by JHARED32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sanjida Hossain
Aug 24, 2020 -

Hillside Honda responded

Greetings and Congrats on your new Honda! We are delighted to hear about your great experience at our dealership located at 139-07 Hillside Ave, Jamaica, NY 11435 and Sanjida was very helpful during your car buying process. We will be sure to pass along your kind words and thank you so much for your recommendation. We thank you for choosing Hillside Honda and don't forget to check out our Facebook (www.facebook.com/HillsideHonda) and Twitter- (www.twitter.com/HillsideHonda) pages for exclusive savings and coupons.

August 24, 2020

Overall, my experience at the dealership was pleasant and positive. However, I had to wait a couple of hours to meet with the store manager to confirm my vehicle lease. After I confirmed my vehicle lease wit More

by JOSEFAFORCINA
Recommend Dealer
Yes
Employees Worked With
Mario Polanco
4.0
This rating includes all reviews, with more weight given to recent reviews.
PETER MILLS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2020 -

Hillside Honda responded

Hi Jose! Congratulations on your new Honda. We are happy to hear that Mario was able to help you and made it pleasant and positive for you. Sorry for the wait time. Our customers and employees health and well being is our top priority during these difficult times. We are abiding by all the social distancing guidelines and are trying our best to assist all of our customers safely and securely. Unfortunately it does take a bit longer than we would like. Thank you for choosing Hillside Honda and we look forward to assisting you with all your automotive needs. If you ever have any questions or concerns, please feel feel to contact us at 718-657-7810. Happy driving!

August 24, 2020

Stellar experience with this dealership! Speedy appointment, good communication, ease of pick up and drop off despite what looked like a very busy service department, and my issue was diagnosed and More

by ameliajpope
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Nolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Macoon
Aug 25, 2020 -

Hillside Honda responded

Greetings Amelia! Thank you for choosing Hillside Honda to service your Honda. We truly appreciate your business and look forward to assisting you with all your automotive needs. We are happy to hear that our service team was able to help you efficiently and made it a stellar experience for you. If you have any questions or concerns, please contact us at 718-658-6559.

August 24, 2020

On time with service and follow up appt, flexible in modifying proper service/repair needed for vehicle. Friendly staff and very organized in documenting the charges and repair/work. More

by Oey2018CRV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Nolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2020 -

Hillside Honda responded

Greetings! Thank you for choosing Hillside Honda to service your Honda. We truly appreciate your business and look forward to assisting you with all your automotive needs. We are happy to hear that our service team was able to help you efficiently. If you have any questions or concerns, please contact us at 718-658-6559.

August 24, 2020

Hassan was very helpful and pleasant! I would absolutely recommend him to friends. He was able to set me up with new insurance and a new lease. More

by ALYSSAWIEDMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nur Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2020 -

Hillside Honda responded

Hi there Alyssa! We are truly pleased to hear that Hassan was very helpful and was able to assist you with getting insurance for you new Honda. Thank you so much for the great recommendation and if you ever have any questions please do not hesitate to call us at 718-657-7810 or swing on by to Hillside Honda located at 139-07 Hillside Avenue Jamaica NY 11435. We will always be happy to see you. Congrats on your new Honda, we wish you many happy miles in it!

August 23, 2020

I am so disappointed because after 10 years of being a faithful Honda customer I have been screwed. I not only have to pay 2 extra months of the contract which means 2 of a car I no longer have and 2 of m More

by L M Giraldo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mario Polanco
2.0
This rating includes all reviews, with more weight given to recent reviews.
PETER MILLS
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2020 -

Hillside Honda responded

Hello there! We are sorry to hear that you feel that you did not have a good experience with us. It seems you are not satisfied with releasing a vehicle 2 months before your current lease ended. Each lease vehicle has to go through an inspection before being returned to the manufacturer and any damages to the vehicle will be at the owner's expense. We apologize for any misunderstanding and we will be more than happy to clarify any concerns you may have. Please give us a call at 718-657-7810 x 1103.

August 22, 2020

Wonderful, friendly people...fast service...they really helped us out with an emergency repair...we had our car back in two days...thank you everyone!!! More

by WBBXNY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Nolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2020 -

Hillside Honda responded

Hello! Thank you for choosing Hillside Honda to service your Honda. So glad that we were able to help you out with your emergency repair. We truly appreciate your business and look forward to assisting you with all your automotive needs. We are happy to hear that our service team was able to help you efficiently. If you have any questions or concerns, please contact us at 718-658-6559.

August 21, 2020

I loved my experience at Hillside Honda. They really listened to my needs and wants, they worked with that to provide me with great service. More

by ALEXANDRA-SANTOS777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Verdun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nur Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2020 -

Hillside Honda responded

Hey there ALexandra! Congratulations on your new Honda! We are so happy to hear that Ashley was able to assist you and made it a great experience for you. It is our #1 goal to provide great service to all our customers. Thank you for choosing Hillside Honda and thank you so much for your 5 star review! If you ever have any questions or concerns, please reach out to us at 718-657-7810 or swing on by to Hillside Honda at 139-07 Hillside Avenue Jamaica,NY 11435 we would always be happy to see you. Happy driving!

August 21, 2020

Reception customer service is terrible. You are waiting on hold forever (over 40 minutes) trying calling back on other lines to see which one get a person to transfer you to the service person who asked to More

by SABRINA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Susan Nolis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Peterson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2020 -

Hillside Honda responded

Thank You for contacting us regarding your experience. We are sorry to hear that you feel that you did not have a positive experience with us. Your satisfaction is our ultimate goal as we aim for 100% customer satisfaction. We are able and ready to work with you to help find a complete remedy for your concerns. Please be sure to contact us so we can address this issue. And again, we greatly apologize for any inconvenience caused - 718-657-7810 ext 1103. Thank You

August 21, 2020

I went for a service maintenance at Hillside Honda, the service was quick and easy. My car was done within two hours.The staff was very professional and friendly. More

by CLEGERME
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Nolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2020 -

Hillside Honda responded

Greetings! Thank you for choosing Hillside Honda to service your Honda. We truly appreciate your business and look forward to assisting you with all your automotive needs. We are happy to hear that our service team was able to help you efficiently. If you have any questions or concerns, please contact us at 718-658-6559.

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