Hill-Kelly Dodge Chrysler Jeep Ram

I will start by stating that I am a demanding consumer who expects good service and am not shy about criticizing a business if I do not receive it. I have purchased vehicles from Richard Manning in the p who expects good service and am not shy about criticizing a business if I do not receive it. I have purchased vehicles from Richard Manning in the past but not since he has been with Hill Kelly. Richard honestly cares about his customers and proved this again with the work he put in on this sale. The vehicle I purchased was a 2012 Jeep Wrangler Unlimited Rubicon in Sahara Tan which is a popular color that has been discontinued. Richard nor Mr. Tony Gilbert who is his manager had to work with me on this sale as it is the last Rubicon in this color in the south. Simply put, the Jeep would have sold without making any type of concessions. Concessions were made however to make the sale and make me as a customer feel as if the dealership really cares about their customer base. All involved did what they could to assist me in the purchase. I have had other vehicles serviced at Hill Kelly and Mike Paschal has always been extremely professional in getting my service needs filled. Mike took care of the tire/rim swap from my old Jeep to my new one after purchase and took the time to remind me about the TPMS sensors which I had not thought about and gave me an overview of the new drivetrain when I asked him about it. From start to finish, Sales to Service, I felt that the dealership was interested in keeping me as a customer happy. I have absolutely no reservations in recommending Hill Kelly for both vehicle purchase or servie needs. More

I came into the dealership looking for a Rubicon. After reviewing our needs Matt and Anthony decided that the best option for our family was to order it directly. This is the first time I had an opetion to reviewing our needs Matt and Anthony decided that the best option for our family was to order it directly. This is the first time I had an opetion to build a car. This process was easy and painless. I will definitely recommend doing business with these individuals. More

After my new car got rear-ended twice, I took it to Dean to be repaired both times. i could not have asked for more when it came to quality of work. My new Dodge Avenger looks like new, even after the sec to be repaired both times. i could not have asked for more when it came to quality of work. My new Dodge Avenger looks like new, even after the second rear-end repair that required an extensive overhaul. More importantly, it drives just like it did before the accidents! Gilbert was the mechanic and he is amazing. His work is flawless! And Dean took care of everything as far as dealing with the insurance company, I never had to worry about any of that or even talk to them. I HIGHLY recommend Dean and Gilbert and Hill Kelly Dodge for your car accident repairs! More

I was very impressed with the concern that Dean had towards my individual need. He did not act like he was too busy or too rushed to take as much time as I needed to answer my questions and make sure t towards my individual need. He did not act like he was too busy or too rushed to take as much time as I needed to answer my questions and make sure that I was completely satisfied with the body work. More

The sales process was easy and hassle-free. The staff at this dealership is very professional and friendly. I feel like their pricing was fair. Although I have never purchased a vehicle from this dealersh this dealership is very professional and friendly. I feel like their pricing was fair. Although I have never purchased a vehicle from this dealership, I plan to make purchases here in the future based on my experience. More

The staff at Hill-Kelly Dodge is very friendly and knowledgeable. This was my second purchase from them and this one was just as satisfying as the first. Salesman Richard Hartline was very friendly an knowledgeable. This was my second purchase from them and this one was just as satisfying as the first. Salesman Richard Hartline was very friendly and highly knowledgeable of the vehicle I purchased. Internet Sales Manager Anthony Gilbert was very easy to work with through e-mail as well as in person and was able to answer all of my questions. I would highly recommend this dealership to anyone. More

To whom it may concern, I have to say these men that To whom it may concern, I have to say these men that helped us with our car,WERE THE BEST! Iwill recommend you dealership to all my family and friend To whom it may concern, I have to say these men that helped us with our car,WERE THE BEST! Iwill recommend you dealership to all my family and friends. You have the most personal , friendly , non pushey people I have ever met. They cared about what we needed and did everything and above what we needed. You have a great team with these two.Thank you for all that you did to make this a pleasent experiance. Lenore Orlando More

It has been 14 years since I have had to walk into a dealership to purchase an auto. The experience I had at Hill Kelly Dodge was more than I expected. My salesman Richard Hartline was courteous, frie dealership to purchase an auto. The experience I had at Hill Kelly Dodge was more than I expected. My salesman Richard Hartline was courteous, friendly and sincere in his assistance to help me find the right truck. His Used Sales Manager, David Milne, was fantastic at getting the numbers on the sale of my truck right where I needed them for my monthly budget. In what I thought was going to be the "usual car deal", Hill Kelly Dodge really surpassed my expectations in how quick & conveinent it was to complete my truck purchase, especially after the many years it has been since I've had to make a purchase. Richard has even referred me to one of the dealerships "repair service writers", Ryan Foster, and gave me his business number in order for me to begin my trucks service relationship for future needs. In my 25 year career in Banking CUSTOMER SERVICE IS EVERYTHING and has to be more than just "lip service." I'm glad to see that at Hill Kelly Dodge you can expect more than just the usual car deal! More

Alleia (sales) was terrific and made my buying experience a pleasant one, unlike many I've had. This dealership is lucky to have such a motivated and informed employee. I wish her the best in her graduate a pleasant one, unlike many I've had. This dealership is lucky to have such a motivated and informed employee. I wish her the best in her graduate work as I know she will go far in any field she chooses to pursue. Ellen (finance) gave me writer's cramps, all the signatures, but was very professional and explained everything to my satisfaction. Paperwork is dull and a necessity but when mixed with pleasant conversation it just seems to sail right along. Thanks to you both. More

My 2009 Dodge Grand Caravan had problems on the way down from MI. I came in hoping someone could help. Here I am 1000 miles from home and don't know who I could trust. Well, what a pleasant surprise we got from MI. I came in hoping someone could help. Here I am 1000 miles from home and don't know who I could trust. Well, what a pleasant surprise we got John Chambers as our service advisor. My wife and I could not of asked for a greater guy than John. He was well knowledged, pleasant, and really cared about his customers. If your rating system could rate him higher than a 5 I would give him a 10. Thanks Hill-Kelly for having such a great young man as John. Steve & Karen O'Neill Houghton Lake MI More