Hill-Kelly Dodge Chrysler Jeep Ram

Since I didn’t get a survey after my recent visit ,I felt the need to let you know what a gem you have in your service dept., Carly Watts. I arrived there on a Monday morning in a tow truck with my car and 4 the need to let you know what a gem you have in your service dept., Carly Watts. I arrived there on a Monday morning in a tow truck with my car and 400 miles from home. When I first spoke with her she told me that it would be at least Thursday before I could get on the schedule. I explained to her that we were there on vacation and supposed to leave for home that Thursday. Not only did she put me on priority,she helped me get a rental because you had not loaners, and she kept me updated on things.I picked up my car that Tuesday afternoon. How fortunate you are to have such an amazing professional employee on your staff. On a 5 star review I would have given her a 10. More

I recently received a letter stating that there were recalls on my 2004 Dodge Durango and instructing me to contact my local dealership to make arrangements to have the recalls taken care of. I was happ recalls on my 2004 Dodge Durango and instructing me to contact my local dealership to make arrangements to have the recalls taken care of. I was happy with the process of getting everything scheduled. I dropped my vehicle off at the specified date and time. The repairs didn't take but two days. I picked my vehicle up and all seemed fine, however, the next morning I had a dead battery. Thinking I may have left something on, I charged the battery only to discover the battery dead again later. I took the vehicle back to the dealer and explained my situation. I left the vehicle with them and they called me the next day saying I could pick my vehicle up. When I arrived, I was informed that because aftermarket headlights were installed, that was probably the cause of the problem. They recommended I take my vehicle to an auto repair shop and have them check it out. I live on Social security disability and cannot afford to take it to a repair shop. I replaced the headlights with factory headlights but that did not solve the problem. I did not have the problem before taking it to Hill-Kelly and have tried everything I know of to locate the problem. A couple of months later I still have the problem with no other resources to try and fix the problem I feel that Hill-Kelly cause and then useing the headlight change, put the fault on me. More

HORRIBLE! I called to buy a corvette 10 minutes after it was posted. Then they sold it out from under me to someone in south FL. Then a week later after that g I called to buy a corvette 10 minutes after it was posted. Then they sold it out from under me to someone in south FL. Then a week later after that guy failed to hold up his end of the deal they CALLED ME, I TOLD THEM I WILL TAKE IT. Work with them giving them everything they need to sell me the car. Then ghost me for 2 hours and guess what? SOLD IT FROM UNDER ME AGAIN to the same guy! WHILE IM ON MY WAY TO BUY THE CAR! I show proof of funds, I tell them we are on our way and they have nothing but bull crap excuses. ABSOLUTELY NEVER work with them again, and I would recommend you do that same. Completely unacceptable for a business More

Been using Hill-Kelly for 4 years to service our Van. I would recommend them to anyone. And Holly is great at representing us at check-in. Fast, efficient, professional and personal. I would recommend them to anyone. And Holly is great at representing us at check-in. Fast, efficient, professional and personal. More

Went to Hill Kelly Dodge Chrysler to buy a Jeep Rubicon X. Did all my research and I finally found it went in to go purchase it and everything was going great. The salesman was Eddie. He seemed like he rea X. Did all my research and I finally found it went in to go purchase it and everything was going great. The salesman was Eddie. He seemed like he really cared and was helping me and answering all my questions. One of the last big questions is I asked if it had 35 inch tires like it says from the factory, he assured me and my wife that it did weeks later I found out that it didn’t. It only had 32s thinking it was a mistake went back in, hoping that he could give me my 35 inch tires. He now was no longer professional, very rude and called me a liar saying that he never said that now that he had his sale and made his commission he no longer cared about me even though I bought two cars spending $80,000 then when I asked to speak to his manager, his manager didn’t even have the xxxxx to come and talk to me, Eddie was just another crook selling cars and saying whatever I wanted to hear to get his money and the manager allows their salesman to be crooks like this and don’t even come and talk to the customers I would never buy anything from this dealership ever again and especially not from Eddie unless you want to be ripped off. More

Janet Haber was the deliver of bad news for us. Her personality and comforting smile made our 2022 Ram repair bill for fuel injector a little more bearable. Janet has the right personality for he Her personality and comforting smile made our 2022 Ram repair bill for fuel injector a little more bearable. Janet has the right personality for her job. We give Ja ey 5 stars. More

Port denise they dont know how to may thete customer happy dont get a refund from them cuz im having trouble getting I no my money back happy dont get a refund from them cuz im having trouble getting I no my money back More

We purchased a brand-new 2021 Jeep Grand Cherokee L from Hill Kelly in Pensacola in December 2021, expecting quality and peace of mind. Instead, we’ve dealt with relentless electronic failures for nearly tw Hill Kelly in Pensacola in December 2021, expecting quality and peace of mind. Instead, we’ve dealt with relentless electronic failures for nearly two years — and a dealership that refuses to take meaningful action. Since 2023, the vehicle has been in the shop eight times, often for weeks or months at a time. Timeline of visits: 11/17/23 – 11/21/23 (Service rotation wait not documented) 06/12/24 – 06/17/24 (Service rotation wait not documented) 07/12/24 – 07/15/24 (Service rotation wait not documented) 07/30/24 – 08/22/24 02/17/25 – 04/01/25 04/08/25 – 04/28/25 05/20/25 – 06/10/25 06/12/25 – Present Despite all these visits, the same dangerous problems return — malfunctioning sensors, random seat movement, incorrect fuel readings, gear shifting failure, and loss of acceleration. One of the most terrifying moments happened on I-10. The vehicle stopped shifting gears, the accelerator failed, and the blinkers and hazard lights completely shut down. The dash flashed every warning imaginable. I was helpless, trying to merge off a busy highway with no power, signals, or control. It was traumatic and dangerous — and yet another reminder this vehicle is completely unreliable. Another time, the car was in the shop for nearly two months to replace a control module. A week after pickup, the same issues came back. We returned it again. Hill Kelly claimed it was fixed. Most Recent Breakdown – June 2025 Just one hour after pickup on 06/10/25, the same sensor failures occurred. After reversing from our driveway, the vehicle wouldn’t even shift into drive. It’s now back at the dealership — again. In frustration, we asked to speak with a service manager. We were told he was in a meeting and unavailable until the next day due to monthly admin work. On 06/12, we tried to speak with any manager. We were told the general manager lives in Alabama, the sales manager was off that day, and the acting manager was doing payroll. No one made the slightest effort to talk to us or show concern. The only person who genuinely cared was our service advisor — he tried to help but ultimately had no authority. Management showed zero urgency or accountability. Sales Department Experience We even tried to trade in the vehicle and asked if Hill Kelly could work with us. We proposed a discount on a new car or a better trade-in value to help with the remaining loan balance. They refused any accommodation. When we went in to discuss the trade-in, we were treated with disrespect. The salesperson ignored our clear statement that we were no longer interested in Jeep and kept pushing us to buy another one. He falsely claimed their promotion would “cover the difference” — it didn’t. The offer wasn’t even competitive with standard pricing online. He was dismissive and refused to negotiate even slightly, despite knowing the vehicle we were trading in had been in and out of their shop for two years. He even told us, “I recommend going to Honda,” and, “I’m retired military — I don’t need this job,” making it clear he had no interest in helping us at all. This entire experience — from inconsistent repairs to apathetic management to rude sales tactics — has been unacceptable. We will never recommend Hill Kelly and strongly urge others to look elsewhere if they expect accountability and quality service More

Lies, Lies, Lies, and more Lies smoke and mirrors. Theirs not enough time in my day to tell my whole story and I’m not sure I should seeing that I’m probably going to seek legal action against them. S Theirs not enough time in my day to tell my whole story and I’m not sure I should seeing that I’m probably going to seek legal action against them. Sales team great but once they got your money the service department and the service department manager Lee are full of lies. Riddle me this when you take your vehicle in for a leaking cab light recall or extended warranty because it has leaked and ruin your headliner and then you get it back three weeks later have it for a month and noticed that the entire floorboard of the truck is soaking wet. Take it back to the dealership and tell him. Hey somethings leaking now because y’all removed the windshield you did all this other stuff and now my truck is full of water But now they don’t fix leaks. I have to take it somewhere else on my dime. The reason I brought it in in the first place was for a leak. Now y’all don’t do leaks somebody explain that one to me?!?! More