Hill-Kelly Dodge Chrysler Jeep Ram

Have always used them and have purchased many vehicles from them. Service has always been great. Took my Ram 3500 in for oil and fuel filter changes. When got in truck to leave brake pedal was hard, alway from them. Service has always been great. Took my Ram 3500 in for oil and fuel filter changes. When got in truck to leave brake pedal was hard, always been a little soft at first when putting on the brakes. It was stiff! Got half way home and truck started pulling real hard to the passenger side. Pulled over and smoke was coming from the passenger side tire. Called Hill Kelly and told them what had happened and I was going to try to make it back. I let the truck sit for about 20 minutes to cool. I then let the truck roll forward giving it a few quick pushes on the brake, it seamed to help. Pedal began to feel normal then. I returned to Hill Kelly dodge. After a short wait, I was called to the back to talk to the mechanic. He used a flashlight and showed me discolor on the passenger front brake rotor. I told him I know that the caliper was the problem. I asked what inspections of the brakes was done because I have never had a problem with the brakes on the truck. It has never been in mud or driven hard. I purchased the truck new to pull my camper. It is not a every day driver and has low miles for a 2018. He said they would recommend replacing both rotors, both calipers, both side brake line and fluid change. I feel that something was done to the truck during the inspection because I have never had any problems with the brakes and now above 55 miles an hour the front of the truck shakes. I can not afford the cost to replace the entire front brake system. I was not happy with this visit because something happened to the brakes on the front of my truck during the inspection and now I am having problems. More

Purchased our Jeep Grand Cherokee L from Bo. He was very knowledgeable and professional. Definitely will recommend him to friends and family in need of a new vehicle. Thank you Bo for your servi He was very knowledgeable and professional. Definitely will recommend him to friends and family in need of a new vehicle. Thank you Bo for your service. More

Superb service! Most of the deal was taken care of over the phone, which is a tremendous help for varying schedules. Top notch service, saving us thousands, compared Most of the deal was taken care of over the phone, which is a tremendous help for varying schedules. Top notch service, saving us thousands, compared to other local dealers. Our salesman, Will, was great! He met us at the dealership on his day off and completed a thorough rundown of the vehicle. I highly recommend Will and the entire Hill-Kelly dealership! More

7/8/2022 Arranged purchase for new Pacifica. Obtained cashiers check. 7/9/2022 Started to drive to Pensacola from Northport, Al. Called by salesman an hour and 1/2 into trip. He formed us that Obtained cashiers check. 7/9/2022 Started to drive to Pensacola from Northport, Al. Called by salesman an hour and 1/2 into trip. He formed us that the vehicle had damage. Apparently the dealership had not inspected the new Vehicle prior to advertise it for sale. As a result we had rented a car so we would not have to drive two cars back to Northport. Al. We also booked a hotel room for the evening and could not cancel. On 7/l11/2022, I texted the dealership requesting that the general manager call me. I reported in the text thar I had spend around 300 to drive to Pensacola and stay overnight. And that I would like the general manager to call me. I was told that they would have him call. 7/12/2022 6:40 PM still no response. More

Was coming into Pensacola for the July 4th weekend and experienced trouble with my Wrangler. Pulled into Hill Kelly and they quickly diagnosed the problem and were able to repair it on Saturday July 2nd s experienced trouble with my Wrangler. Pulled into Hill Kelly and they quickly diagnosed the problem and were able to repair it on Saturday July 2nd so there was no interruption to our trip. Dan Boothe and his team were fantastic. Cannot recommend them high enough. More

I was able to purchase an even better car than anticipated. I was very pleased. anticipated. I was very pleased. More

My husband purchased his car at Hill-Kelly. A short time later on Saturday morning, he says 'let's stop and get the oil changed'. "What ? you have no appointment and its Saturday!'. Twenty min A short time later on Saturday morning, he says 'let's stop and get the oil changed'. "What ? you have no appointment and its Saturday!'. Twenty minutes later, the oil is changed and we were on our way. I purchased my Compass from Hill-Kelly because the service. They're are the best. More

Repair seems good so far, will let you know if I continue to have problems. While vehicle at Dealership the mirror fell. Rather than glue it (which I would have paid for), it was left unplugged on the passen to have problems. While vehicle at Dealership the mirror fell. Rather than glue it (which I would have paid for), it was left unplugged on the passenger seat and noone ever brought it to my intention. It is an easy fix but disappointed it was left like that for me to repair. More

Worst customer service department ever, returned my mothers jeep with 3 holes in the bumper and held up with zip ties, didn’t have holes or zip ties before going in. Service adviser Janet yelled and ar mothers jeep with 3 holes in the bumper and held up with zip ties, didn’t have holes or zip ties before going in. Service adviser Janet yelled and argued with my mother over the phone, went up there with her on Monday to talk to service manager and he argued saying that is the only way they could keep the bumper up, bull crap, you don’t drill holes in someone’s vehicle and zip tie it unless you talk to the owner and explain the options and the OWNER SAYS OK which my mother NEVER DID! More

Thanks for taking the time to keep my vehicle running great, even with 209,000 miles. great, even with 209,000 miles. More