Hill-Kelly Dodge Chrysler Jeep Ram

I just want to say I find the ratings for this dealership very, very, very hard to believe. It makes me wonder if dealerships can buy positive reviews online, just like celebrities can buy Twitter followers very, very, very hard to believe. It makes me wonder if dealerships can buy positive reviews online, just like celebrities can buy Twitter followers. My husband and I just bought a 2012 Jeep Wrangler Unlimited from this dealership the end of July... and we love the Jeep, but it was the worst car buying experience we have EVER had, or probably EVER WILL have. We made the deal on a Saturday afternoon with intentions of picking up the Jeep early Monday morning. The salesman said I am going to get it all cleaned up now and I will be in before 8:00 AM Monday for you to sign the papers. We put down a deposit and came back promptly at 8:00 AM Monday. From the minute we walked in the door that morning I regretted every part of this purchase. The salesman Kelly who was going to be in before 8:00 to get everything going was nowhere to be found. Over an hour later he shows up. Got stopped for speeding on the way to work. Great, an hour of our time wasted. We said is the Jeep ready to go? He said no, i am just taking it back now to get cleaned up. But, he said he was doing that Saturday so it was ready to go Monday. Of course, that was not true. Kelly told us we could have the rest of our money from our vehicle that we traded in on this Jeep wired to our credit union. Assured us of this... we asked like 3 times. Again... that was not true. He brought the Jeep around and it was filthy dirty. Disgusting. I asked him Saturday to make sure the brown stains that were on the inside of the roof were taken care of. There were brown streaks of something on the white roof on the interior. When he brought the Jeep around I said did the top come clean? He said yes, they took care of it. I stuck my head in and looked. Same as it was before. They never touched it. There were also scratches on the jeep and stone chips that had to be painted and taken care of and I can't believe this was a brand new $40,000 Jeep. We also asked if we got the limited edition floor mats with the jeep that were supposed to be in it... because they were not there. Kelly said oh, I thougth you got those, but you don't. I had to call back and talk to someone else to get them. At least we finally got them. All of the the issues with the jeep were supposed to be taken care of in 1 day. Which turned into 2... which turned into 3. To top everything off, our steering wheel had a defect in it. It had to be replaced. They put the wrong one on. Told us no, the steering wheel you had on the jeep did not have red stitching on it, it was all black, but we knew this was wrong. So, several calls and complaints to Chrysler finally got that fixed a month after we got the Jeep. Tony Gilbert made some attempt to fix things, but that just went downhill. He was nice and apologetic at first, but after we kept having problems and calling in his tune changed. He got nasty with my husband on the phone and told him that we obviously didn't appreciate the fact that he had busted his a#$ for 3 days making sure our Jeep was perfect. Well guess what, if he had put in that much effort, we would have never have came to pick up our Jeep that had the incorrect steering wheel on it. And... for the finale, the icing on the cake... this Jeep dealer titled the Jeep wrong! Then when they realized they messed up, re-titled it correctly. And guess what? Voided our warranty for the car. Could this get any better? We only found out because of our 50 calls we had to make to Chrysler with our problems... or we would have never known. They are supposedly trying to straighten this out. Now our brand new Jeep has no warranty and shows 2 owners. So, now why would I wonder if this dealership paid for all of these positive reviews? This place is a joke. If was the last car dealership in the world I would resort to walking. I 100% regret buying anything here. And this story isn't even half of what we experienced. Lies, lies and more lies is all you will get here. At least the GM called us one day after half a dozen calls put in for him. He talked to my husband and assured him that he would be calling him back. Good thing I didn't hold my breath for that. It's been a week or better and we have not heard back. Go figure. Lead by example!!!! Good job... More

Richard was a pleasure to work with. He was very honest, very straight forward. It was a refreshing experience. I would recccomend him to fellow car buyers. very straight forward. It was a refreshing experience. I would recccomend him to fellow car buyers. More

My husband and I were shopping around for a Jeep Grand Cherokee when we stubbled upon Hill Kelley Dodge. They had the exact one we wanted online, and it seemed to be in excellent condition. My husband cal Cherokee when we stubbled upon Hill Kelley Dodge. They had the exact one we wanted online, and it seemed to be in excellent condition. My husband called on the Cherokee and spoke with the internet sales agent, Patty Hayles. She was very easy to work with and because we live 2 hours from Pensacola, she and her manager were able to work out our deal over the phone. The next day we traveled to Pensacola. When we got to Hill Kelley our Cherokee was sitting at the front of the building and as soon as we walked up to it we were greeted by Casey Chambers. He was very nice and professional and let us look the vehicle over. My husband notice there was a problem with the key (it did not have button for the push start) so he asked Mr. Chambers what the problem was. Mr. Chamber used his "charm" and basically blew him off by never really answering his question, but said he would check on it. My husband let it go and we went ahead and test drove the vehicle. On our test drive, Mr. Chambers made several comments about how much he knew about Jeep and Dodge, that he grew up around them and there wasn't a question about the Cherokee we could not ask him that he could not answer. This was our third Jeep purchase so we were pretty sure it was what we wanted and we had done our research, as well; therefore, we did not have any questions because we knew what to expect, and what we were getting from a Jeep product. Once we got back to the dealership, my husband told Mr. Chambers that we had already worked out the deal and we were ready to sign the paperwork. Mr. Chambers went and got the paperwork for us to sign. To make an extremely long story short, we did not want to finance through the dealership and Mr. Chambers became very upset over that. He kept trying to pressure us into it and we told him no about ten times. When we went to close the deal with the finance guy, Rick Rice, the experience was unbelievable. We told Rick that we were not interested in financing through the dealership, and he became very unprofessional. He used profanity towards us in his office, and my husband ended up getting the general manager and told him what was going on. Of course the GM did what he could to smooth things over so he wouldn't loose a sale. If the price would not have been so good on the Cherokee we would have left. To make things worse, Mr. Chambers never checked on the key problem and when we got home with the Cherokee we found that the entire key was broken. We ended up having to take the Cherokee to a local Jeep dealership and have it fixed. The key was not the correct key and the inside parts did not work. After two days in the shop, our 2011 Jeep Grand Cherokee now works. Mr. Chambers and Mr. Rice tried to pull one over on us and I am very mad. I WILL NEVER BUY A VEHICLE FROM HILL KELLEY DODGE EVER AGAIN!!!! This was the worst experience we have ever had buying a vehicle. Everything seemed to be going fine until we said we did not want to finance. These guys were completely unprofessional and tried to take advantage of us. Please be careful when dealing with Casey Chambers and Rick Rice. Casey is arrogant and cocky and Rick is rude and a jerk. I have nothing for this dealership and hope I NEVER see these people again! More

Overall, I had a fantastic experience with this dealership. I initiated an inquiry after seeing the car I wanted online. I spoke to Richard Manning at 7am CST and loved that he was available that dealership. I initiated an inquiry after seeing the car I wanted online. I spoke to Richard Manning at 7am CST and loved that he was available that early in the morning to field questions. He was very nice and courteous. He worked with me throughout the day to verify info about the car and ensure I was comfortable with initiating a purchase remotely. Couple points of feedback, though: Richard has been a car salesman for a long time which is both a good and bad quality. He's very knowledgeable, but sometimes forgets to put the "schpeel" on hold and have an actual two-way conversation with you. You can tell he is passionate about his job and employer, which are wonderful and commendable traits, but there were a few times I got frustrated because he kept overtalking me and not validating my concerns. The sale wandered into the next day and Richard had me work with Garner Lynch in his absence. Garner is *so* friendly and absolutely willing to go out of his way to ensure you are comfortable in every way. He was a lot of fun to work with and I'm glad we got to meet him. We eventually came to a fair agreement and I am very happy I purchased the car. I worked with Rick Rice to tidy up the deal. He has a great personality and made the "number-crunching" and paperwork minutia rather enjoyable. More

Very good experience professional sales staff great product would absolutely consider doing business with again Salesman was very knowledgable about the truck and went the extra mile on the delivery o product would absolutely consider doing business with again Salesman was very knowledgable about the truck and went the extra mile on the delivery of the vehicle More

I have dealt with Dean McArthur and the Hill Kelly Body Shop before when someone hit and totaled out my 2005 Jeep Wrangler that I bought new from Hill Kelly Jeep. So, I bought my 2011 Jeep Liberty from Hil Shop before when someone hit and totaled out my 2005 Jeep Wrangler that I bought new from Hill Kelly Jeep. So, I bought my 2011 Jeep Liberty from Hill Kelly Jeep after that and thought of their body shop first when my Liberty received some damage from another vehicle. The estimate was fast, accurate, and the finished work was class A and done in a efficient time frame. I live in Daphne Alabama but feel the drive is well worth it over to Pensacola to have such a great all around team like Hill Kelly Dodge/Jeep help me with everything from new sales, to service, to repairs when needed. If I could rate them as a dealer I would give them 5 stars! Thanks to Dean and all of the Hill Kelly family. More

Casey Chambers, our Hill-Kelly salesperson, is knowledgeable re all types of JEEP vehicles and (based on our input re what we wanted in a new JEEP), he was able to match us quickly with the right knowledgeable re all types of JEEP vehicles and (based on our input re what we wanted in a new JEEP), he was able to match us quickly with the right car for us, which we purchased the same day. We had not intended to purchase our new car that day, but Casey convinced us that we would receive an optimal deal if we purchased the same day (i.e. due to July 4th sale still operative). The price we received for trade-in of our old JEEP and purchase of our new JEEP LIBERTY was good, given that the new car has a lot of "extra" features we had not intended to purchase. I would recommend Casey and Hill-Kelly to anyone interested in purchasing a new car and particularly a new JEEP. Casey has a pleasant, courteous, enthusiastic but non-pressuring presentation that we appreciated, and all the other Hill-Kelly employees we dealt with that day also were very courteous and helpful. In particular, I think Casey will go far in the career he has chosen and would be glad to repeat this very positive evaluation for him in order to help his advancement. I thank Casey and Hill-Kelly for all the help in trading in our old JEEP for our new JEEP LIBERTY, which we genuinely love! More

My wife & I decided, to look at the Jeep Compass in person, after we studied it online. We asked Richard for advice and he came to work on his day off( Sunday) to help answer our questions. There wer person, after we studied it online. We asked Richard for advice and he came to work on his day off( Sunday) to help answer our questions. There were several other employees there and I swear it seems everyone of them said hello! Richard answered my wife's (unending) questions. Not only answered them but satisfied her with the answers. He put up with my grumpiness, not an easy task. In the end we are the happy owners of a 2012 Jeep Compass and the envy of our neighbors, Thank You Hill Kelley for having such a professional, dedicated knowledgeable employee such as Richard Hartline. I returned on Monday to have the car detailed and Richard went out of his way to introduce me to the service department's staff. It was like they all knew me already, what an experience. Okay last but not least, the stereotypical experience when buying a new car has been shattered for the Better thanks to Richard and Hill Kelley! More

I hate buying a new car.Richard Hartline has changed my I hate buying a new car.Richard Hartline has changed my mind. He was very professional and friendly. Listened to our needs and concerns and work for I hate buying a new car.Richard Hartline has changed my mind. He was very professional and friendly. Listened to our needs and concerns and work for us with out all the pressure usually associated with buying a new car. More

I had previously bought a vehicle from Hill Kelley Dodge, and Richard Hartline was my sales consultant. It is the reason I came back to Hill Kelley Dodge. He was very friendly, returned phone calls, and I fe and Richard Hartline was my sales consultant. It is the reason I came back to Hill Kelley Dodge. He was very friendly, returned phone calls, and I felt went out of his way to assist me on both my purchases. I felt I got a fair trade in on this sale. I would recommend Hill Kelley Dodge to my friends and Family. Thanks!! More