Hill-Kelly Dodge Chrysler Jeep Ram

Not only was Lonnie a greaty associate to deal with but everyone I came in contact with at the dealership was extremely friendly and helpful everyone I came in contact with at the dealership was extremely friendly and helpful More

My experience with Lonnie was the best car buying experience that I have had. He actually listened and gave us what we wanted not what he wanted us to have. I will definitely be recommending him an experience that I have had. He actually listened and gave us what we wanted not what he wanted us to have. I will definitely be recommending him and this dealership to friends and family. More

I want to take this time to thank Lonnie Smith for his professional service and excellent customer service. My wife and I are over joyed by the whole experience of the Jeep Grand Cherokee, Laredo 4x4, SUV professional service and excellent customer service. My wife and I are over joyed by the whole experience of the Jeep Grand Cherokee, Laredo 4x4, SUV, buying process from the salesman to the newest finance officer who diligently worked to put this packet together. Thank you Hill Kelly! HOOAHH!!! More

I have used John as my service advisor for over a year and he has always been extremely helpful. Knowing nothing about vehicles myself, he is very thorough and honest about what my 2008 Jeep Patriot need and he has always been extremely helpful. Knowing nothing about vehicles myself, he is very thorough and honest about what my 2008 Jeep Patriot needs at the time of service, and let's me know what it will need in the future. As a mom of two kids, I greatly appreciate the heads up so that I can budget for future visits to keep my Jeep in the best condition it can be to keep my family safe. I highly recommend John at Hill Kelly Dodge Chrysler Jeep for any and all service needs! More

Met original salesman, Lonnie Smith, and then Richard Hartland.  Lonnie was able to recognize that truck was already chose, I was there to talk money.  Richard joined the deal when he saw we were stuck a Hartland.  Lonnie was able to recognize that truck was already chose, I was there to talk money.  Richard joined the deal when he saw we were stuck and I was about to leave.  He showed us a solution, that made the deal happen last night, but left door open if I could beat financing at GWFCU.  We went home in truck.  When I am ready to purchase my car, I will be returning. Wonderful experience buying our new truck. More

Richard helped in every possible way! Very good salesman! Thanks for your help, Richard! I would recommend anyone looking for a vehicle to see Richard at hill-Kelly jeep! Thanks for your help, Richard! I would recommend anyone looking for a vehicle to see Richard at hill-Kelly jeep! More

This dealership sold me a Jeep liberty that had been wrecked and had damage left from the wreck and had a recalled sky glider roof. After telling them this the manager refused to fix it and said they h wrecked and had damage left from the wreck and had a recalled sky glider roof. After telling them this the manager refused to fix it and said they had no way of knowing what happened to the vehicle before they got it. We went here because its supposed to be certified pre owned but if they have no way of knowing what happened this is a false claim. This is my third Jeep and my only bad experience with a Jeep dealership . I do not recommend this dealership or a 2008 Jeep liberty! More

From the moment I inquired on the internet to driving off the lot, the deal was handled quickly and professionally. All questions and information requested was provided in a timely manner as well. The buying the lot, the deal was handled quickly and professionally. All questions and information requested was provided in a timely manner as well. The buying experience was pressure free and all the details were taken care of. Awesome staff! More

I just want to say I find the ratings for this dealership very, very, very hard to believe. It makes me wonder if dealerships can buy positive reviews online, just like celebrities can buy Twitter followers very, very, very hard to believe. It makes me wonder if dealerships can buy positive reviews online, just like celebrities can buy Twitter followers. My husband and I just bought a 2012 Jeep Wrangler Unlimited from this dealership the end of July... and we love the Jeep, but it was the worst car buying experience we have EVER had, or probably EVER WILL have. We made the deal on a Saturday afternoon with intentions of picking up the Jeep early Monday morning. The salesman said I am going to get it all cleaned up now and I will be in before 8:00 AM Monday for you to sign the papers. We put down a deposit and came back promptly at 8:00 AM Monday. From the minute we walked in the door that morning I regretted every part of this purchase. The salesman Kelly who was going to be in before 8:00 to get everything going was nowhere to be found. Over an hour later he shows up. Got stopped for speeding on the way to work. Great, an hour of our time wasted. We said is the Jeep ready to go? He said no, i am just taking it back now to get cleaned up. But, he said he was doing that Saturday so it was ready to go Monday. Of course, that was not true. Kelly told us we could have the rest of our money from our vehicle that we traded in on this Jeep wired to our credit union. Assured us of this... we asked like 3 times. Again... that was not true. He brought the Jeep around and it was filthy dirty. Disgusting. I asked him Saturday to make sure the brown stains that were on the inside of the roof were taken care of. There were brown streaks of something on the white roof on the interior. When he brought the Jeep around I said did the top come clean? He said yes, they took care of it. I stuck my head in and looked. Same as it was before. They never touched it. There were also scratches on the jeep and stone chips that had to be painted and taken care of and I can't believe this was a brand new $40,000 Jeep. We also asked if we got the limited edition floor mats with the jeep that were supposed to be in it... because they were not there. Kelly said oh, I thougth you got those, but you don't. I had to call back and talk to someone else to get them. At least we finally got them. All of the the issues with the jeep were supposed to be taken care of in 1 day. Which turned into 2... which turned into 3. To top everything off, our steering wheel had a defect in it. It had to be replaced. They put the wrong one on. Told us no, the steering wheel you had on the jeep did not have red stitching on it, it was all black, but we knew this was wrong. So, several calls and complaints to Chrysler finally got that fixed a month after we got the Jeep. Tony Gilbert made some attempt to fix things, but that just went downhill. He was nice and apologetic at first, but after we kept having problems and calling in his tune changed. He got nasty with my husband on the phone and told him that we obviously didn't appreciate the fact that he had busted his a#$ for 3 days making sure our Jeep was perfect. Well guess what, if he had put in that much effort, we would have never have came to pick up our Jeep that had the incorrect steering wheel on it. And... for the finale, the icing on the cake... this Jeep dealer titled the Jeep wrong! Then when they realized they messed up, re-titled it correctly. And guess what? Voided our warranty for the car. Could this get any better? We only found out because of our 50 calls we had to make to Chrysler with our problems... or we would have never known. They are supposedly trying to straighten this out. Now our brand new Jeep has no warranty and shows 2 owners. So, now why would I wonder if this dealership paid for all of these positive reviews? This place is a joke. If was the last car dealership in the world I would resort to walking. I 100% regret buying anything here. And this story isn't even half of what we experienced. Lies, lies and more lies is all you will get here. At least the GM called us one day after half a dozen calls put in for him. He talked to my husband and assured him that he would be calling him back. Good thing I didn't hold my breath for that. It's been a week or better and we have not heard back. Go figure. Lead by example!!!! Good job... More

Richard was a pleasure to work with. He was very honest, very straight forward. It was a refreshing experience. I would recccomend him to fellow car buyers. very straight forward. It was a refreshing experience. I would recccomend him to fellow car buyers. More