Hill-Kelly Dodge Chrysler Jeep Ram

Our experience began before arriving to the dealership. My husband and I spoke with James Smith on the phone prior to arrival. We told him the specific vehicle we were interested in purchasing. He gather My husband and I spoke with James Smith on the phone prior to arrival. We told him the specific vehicle we were interested in purchasing. He gathered all desired information, mainly price and had the vehicle pulled to the front of the lot for our arrival. He left us a message stating that the vehicle was ready for us to look at and the location of where the truck would be parked. When we arrived the vehicle was in the location he said it would be, unlocked and ready for us to view. An additional personal touch was on the dash was a "reserved for" note. We were greated immediately by Susan and JB. Once looking the vehicle over we knew it had every option we were looking for and was as described on the internet and over the phone. We were escorted inside and Susan had previously let us know of the play area available for our toddler son which was a huge plus. He was entertained which made the experience a lot easier. We were able to quickly work a deal that made everyone happy. We were in and out in a little over 2 hours from arrival on lot to driving away in our "new to us" 2008 Dodge. My husband is extremely pleased with the truck. More

Joel Jones was an awesome salesman. I started by just looking at new at new cars but really wanted a black car with no chrome. He showed me a few just to make sure i didnt' want the chrome then said "I looking at new at new cars but really wanted a black car with no chrome. He showed me a few just to make sure i didnt' want the chrome then said "I have exactly what you want." We walked around to the back of the building and there sat the exact car i was looking for, a new Black on Black Challenger. He described and explained all the options and details of the car so a non-car guy could understand. We ended up staying well after close trying to reach a deal. He even helped me find and get some aftermarket parts after the sale was done. He was a great salesman, I would highly recommend. More

At the moment we met Garner Lynch we knew it would be a positive experience. Garner was very professional, friendly & knowledgeable. He had busy with another customer and let us take our "Ram" for a test positive experience. Garner was very professional, friendly & knowledgeable. He had busy with another customer and let us take our "Ram" for a test drive. Within an hour we had reached amicable deal. It was a very positive experience. Love the Dodge Ram & thank you Garner for giving us 110% customer service! More

I had already purchased a 2013 journey from joel szidon who did a outstanding job. The work and effort that went into getting me set up for a second purchase on a 2013 ram 1500 outdoorsman quad cab 4x4 pic who did a outstanding job. The work and effort that went into getting me set up for a second purchase on a 2013 ram 1500 outdoorsman quad cab 4x4 pickup was amazing, not only did i have joel helping but i also had Rashod and Keith McCullar helping. It means a lot when a person willing to take time and and stay late like 11 pm late not just one but three nights to help a customer and get them what they want ,without being pushy or rude or ask or tell you come back the next day because its past there working hours. hill kelly staff stayed behind and worked out a good deal and made things happen. not only did they do that but went as far as fill my truck with a 100 dollars of gas. Also my truck came with rubber mats that all they had was floor mats that were for a crew cab that was for a mine is a quad cab they order and brought the first set to my house which again were the wrong size then they brought the second set to my home. i could count on the job getting done right and not wasting my time money or gas to come up and drop of the mats. More

came in around 715 at night they were closed .joel szidon walked up to us that night and offered to help as just 5 mins before we were at ford world looking at a used journey.joel and the managment was up th walked up to us that night and offered to help as just 5 mins before we were at ford world looking at a used journey.joel and the managment was up there until around 11 pm and helped and took all the time to find the best car and go over all the deals they were offering. none of the banks were open to do any deals for us. so joel offered to come in on his time off to finish up the deal and even worked with us looking at a charger when we came in looking for a journey in the first place. well that next night needless to say we bought our 2013 journey. we left around 1130 pm that night and the next day joel had our old car cleaned and everything out ready for us. outstanding job on hill kelly i have bought three cars from them and cant complain very happy with there service and sales team. joel attention to detail and caring is awesome even took off our old plate cover and put it on the new car verse putting thiers on. the price for our car was a 27000 car and walked out paying 19000 ttl. More

I bought a 2012 ram 1500,it was a great experince Rashod Turner was verry helpful, and a good deal was worked out with no hassel ! when my wife came home wanting a new (suv) it was a no brainer to return to Turner was verry helpful, and a good deal was worked out with no hassel ! when my wife came home wanting a new (suv) it was a no brainer to return to HILL KELLY again,Rashod and William Morin worked with me & my wife on buying a new Journey it was another great experince, the deal was good once again, we mainley worked with William this time he is low pressure and easy to work with ! I would recomend these men to my frends aswell as Hill Kelly for any transportation needs! More

Here's the deal.. I live an hour away from Hill Kelly Dodge and the only other Jeep dealership near me is Lee Chrysler whom I will never use again because the service there is horrible. So I make t Kelly Dodge and the only other Jeep dealership near me is Lee Chrysler whom I will never use again because the service there is horrible. So I make the drive to Hill Kelly from which I picked up my 2010 Jeep from the day it arrived. The SALES staff, even though it wasn't perchased there treated me like it was and answered all my questions, plus taught me a little about the vehicle. This and the advice of a friend who does use Hill Kellys service department, I took my Jeep in on Friday morning at 0750, told them what was wrong and all I got right off the bat was.... " I'm not sure we'll know what's going on till monday and we dont do loaner vehicles..." So I asked if there was a way i could get a loaner vehicle so I can still go to work. He said NO, and it would depend on the warranty, but he wouldn't know till they got to work on it. I called saturday to get an update and was told they would call me back and never did. I called monday to get an answer as to the status of my Jeep and was told that the technician didn't work saturdays but he'll go see where he's at on it. So now im without a vehicle for four days still don't know what's going on with it. I have never in my life delt with such lack of customer service. I WILL NEVER GO BACK TO HILL KELLY AGAIN, which sucks because Im looking to buy another jeep and so far I have ZERO local dealerships i can rely on. I understand that I am upset but 6 years in the military leaves me with a sense of what customer service should be and I can't seem to find it locally. More

Thank you John for working my Durango in for service today, since I was already there to see Dean for an estimate(I know ya'll were busy). Jamie is always so friendly on the phone and saw Ashley who alw today, since I was already there to see Dean for an estimate(I know ya'll were busy). Jamie is always so friendly on the phone and saw Ashley who always asked how I am doing. I am impressed with Hill Kelly! Keep up the good work! More

Mr.Chambers was very friendly and thorough each time I visited Hill-Kelly for my new jeep. He made my trip there very easy and convenient! visited Hill-Kelly for my new jeep. He made my trip there very easy and convenient! More

Went in almost at closing one night, test drove a jeep (4 door Wrangler). Went back the next afternoon put a deposit on it, the following Monday was driving it home. Want to say a BIG thanks to Ernie and eve door Wrangler). Went back the next afternoon put a deposit on it, the following Monday was driving it home. Want to say a BIG thanks to Ernie and everybody involved for getting us in and out as quickly as possible since we are always in a hurry. Thanks again More