Hill-Kelly Dodge Chrysler Jeep Ram

Satisfied We had some title issues after purchasing the vehicle and Serena was so helpful and easy to work with. She kept communication with my husband and I an We had some title issues after purchasing the vehicle and Serena was so helpful and easy to work with. She kept communication with my husband and I and made the process much more bearable . More

NO STRESS,NO PRESSURE FAST EASY DEAL!! Ashley was awesome!!!! I was looking at 2 different trucks Saturday and she didn't start with this "what do I have to do to get you in this today" non Ashley was awesome!!!! I was looking at 2 different trucks Saturday and she didn't start with this "what do I have to do to get you in this today" nonsense. She printed me out the info on the truck and offered to help anyway she could and that was it, no following me around and trying to make small talk or be annoying. I normally don't like car dealers due to past exp. but this was NOT your normal dealer. Very up front, VERY EASY TO WORK WITH, no surprises and from the time we walked in to the time we drove out was very quick with no hassles. My wife even commented how fast the service was. No high pressure from the finance dept either, all the options were well explained and Chuck is obviously one of the best, FINANCING BETTER THAN MY CREDIT UNION!!!! I will say that this was by far the most enjoyable car purchase I have ever made, and look forward to sending Ashley as much business as possible. Steve N. More

AWESOME SERVICE!!!! Great service!!!!!! She took care of everything for us and was so friendly during the whole process. Kept me informed and up to date. Great sales w Great service!!!!!! She took care of everything for us and was so friendly during the whole process. Kept me informed and up to date. Great sales woman, great dealership. Thank you so much.. More

Excellent Buying Experience!!! Today I bought my 2nd vehicle ( Dodge Ram Quad Cab) from Hill-Kelly Dodge Chrysler Jeep Ram. And let me tell you, JD, Will and Chuck treated me with t Today I bought my 2nd vehicle ( Dodge Ram Quad Cab) from Hill-Kelly Dodge Chrysler Jeep Ram. And let me tell you, JD, Will and Chuck treated me with the utmost courtesy, respect and professionalism; something I haven't seen in a long time. Will recommend you 3 and Hill-Kelly to anyone, thanks guys! More

Awesome Experience! Excellent customer service! Tyson and Rashod took special care to answer all of my questions concerning my new Jeep Wrangler and financial concerns. I Excellent customer service! Tyson and Rashod took special care to answer all of my questions concerning my new Jeep Wrangler and financial concerns. If a question couldn't be answered by one then it was taken to someone else to insure I had all of the information I needed to make a decision on the vehicle I desired. I must thank the dealership as a whole for working with me to trade up a leased vehicle to purchase my new Jeep. Everyone on the Hill-Kelly team was personable and enjoyable to talk to. I felt very welcomed and taken care of from the moment I stepped onto the premises. Thanks again guys. Loving the new Rubicon! More

EXCELLENT! Great experience, great sales man. Mike answered all our questions promptly and accurately, and our Jeep Wrangler Unlimited RHD was delivered clean an Great experience, great sales man. Mike answered all our questions promptly and accurately, and our Jeep Wrangler Unlimited RHD was delivered clean and on-time. A1 dealership and experience! More

Non existent customer service I made a second attempt to purchase a vehicle through this dealership today. My first attempt ended with the salesman informing me that he "appreciat I made a second attempt to purchase a vehicle through this dealership today. My first attempt ended with the salesman informing me that he "appreciated my service for our country but that USAA pricing affected his take home pay." Even with that comment I made a second trip to the dealership to verify that they had a vehicle within the specs that we were looking for after the vehicle that we were trying to buy was sold without even a phone call. Second trip was a complete was of time. After filing a complaint with USAA about the salesman's comment about my military service I was asked to go back and deal with the general sales manager directly and he would take care of my business. My second attempt today was yet another complete waste of my time with a sales manager who couldn't be bothered to even discuss my previous concern and informed me that TrueCar and USAA didn't have any issues with their dealership. Their issues are with me and their complete lack of customer service or respect for 'MY SERVICE FOR OUR COUNTRY." More

New purchase of Dodge 2500 David and Mike made this purchase exceptional! When our original truck came in the wrong color Craig ensured we received what we ordered. David and Mike made this purchase exceptional! When our original truck came in the wrong color Craig ensured we received what we ordered. More

"Great Staff" I was taken care of the moment I walked up to the dealership. Richard and Mike were exceptional in their service and care of my needs right off the b I was taken care of the moment I walked up to the dealership. Richard and Mike were exceptional in their service and care of my needs right off the bat. Richard was very personable and a took care of me from start to finish. Mike walked me around and was excellent showing me all of the Jeep Grand Cherokee's system information before I left. I wasn't pressured at all, and it's great when the staff treats you like you've been a customer for ages. This was my first buy with Hill Kelly, and I would definitely buy another car from them. Thank you for a stress free experience. I love my new vehicle. More

Great car buying experience at Hill-Kelley Chrysler Well, it was time to buy a new car - so gear up for the usual mostly unpleasant experience at the car dealership, right? Wrong. The experience at Hil Well, it was time to buy a new car - so gear up for the usual mostly unpleasant experience at the car dealership, right? Wrong. The experience at Hill-Kelley could not have gone better. That's not to say that I didn't have to do the usual negotiating and so forth. You need to come armed with pricing info to any dealership - and even with that you will still never know if you got such a good deal that they're posting your picture on the wall in the sales break-room. However, if your goal is a fair and reasonable deal, this professional sales executive can say that Hill-Kelley ranks very high up on the reasonable and fairness scale. Richard Hartline was our Sales Consultant. Great guy, straight shooter, no pressure, asks good probing questions, politely persistent. Let me leave the dealership to consult with my wife without pressing the usual "let me write up an offer, if you walk out the deal is off" nonsense. So I surprised him by coming back later the same day and bought a car from him. Rick Rice is the F&I Manager - we worked with him for the financing. Very knowledgeable guy, not his first rodeo as they say. I felt I could trust him. He really worked the financing angle, came back to us with a new lender with a lower rate part way through the process. And the new lender just sent us a letter telling us they had come up with an even lower rate than we originally signed for and were passing it on to us. Nice clean dealership, usual amenities like coffee, sodas etc. in the customer waiting room. We were introduced to a service writer, he smiled a lot and seemed pleasant. Everyone at the dealership smiles. Good smiling - not weird. At one point, I probably read every book there is on how to beat the car salesman at his own game. Did I get the world's best deal here? Probably not. But I do feel I got a very good deal. And they really had to work at getting us our car. Apparently the combo of black leather and white or silver exterior with a sunroof in a Town & Country Limited van is an unusual combo for Florida and the Southeast generally. Something about dark leather not reflecting the light waves and being hotter to sit on. Anyway, they even got Russ Kelley involved calling around to dealerships and calling in favors to find us the car we wanted. At one point - I figured if I wanted to, I could go direct to one of the other dealerships to get the car - maybe a little cheaper. But I didn't want to. Didn't think it would be fair to Richard and Rick and Russ.Now that's an unusual response from a guy who sees himself as a sharp businessman. But think about it, when you find a fair and honest business to work with - why wouldn't you want to be fair back? I don't want to jinx things and find out in another 200 miles I bought a lemon - so I better close this review now! More