Hill-Kelly Dodge Chrysler Jeep Ram

Great experience! My husband needed a bigger truck to pull his equipment. Ashley met him when he first went to look. She knew what he was looking for and called us ba My husband needed a bigger truck to pull his equipment. Ashley met him when he first went to look. She knew what he was looking for and called us back in when she could offer us the best deal. We are now the proud owners of a new truck thanks to Ashley!! We would recommend her to anyone looking for a vehicle. She listens to your wants and needs! More

See Ashley for your new or used car needs! Ashley was wonderful, it was like going to her house, she took care of all of our needs, my fiancee had already done his homework and knew exactly wha Ashley was wonderful, it was like going to her house, she took care of all of our needs, my fiancee had already done his homework and knew exactly what he wanted when we went, but we also looked at another vehicle, Ashley compared "apples to apples", answered all of his questions, and at the end of the day he went home with the vehicle that he came to get. Go see Ashley for fantastic customer service and you won't be dissappointed! More

3 Times Satisfied I recently purchased my 3rd vehicle in 2 years from Ashley; she is awesome; I happen to have a bad day yesterday and was a bit grumpy; but a sweethear I recently purchased my 3rd vehicle in 2 years from Ashley; she is awesome; I happen to have a bad day yesterday and was a bit grumpy; but a sweetheart she is she took care of my wifes needs for a new vehicle with cheerful smiles and great fast professionalism. I can't say enough good or brag enough on Ashley; she is my go to girl when I need a new vehicle for my business or personal needs! I highly recommend her to everyone shopping for a vehicle ?? More

Awesome Experience !!!!! My wife and I went in, after being denied at another dealership, we were greeted immediately. Ashely introduced herself and was interested to know wha My wife and I went in, after being denied at another dealership, we were greeted immediately. Ashely introduced herself and was interested to know what we wanted. She immediately found a vehicle with the bells and whistles we wanted and in our price range. The finance department got us in and out in a heart beat. They also have on site insurance agents that saved us over $600. I will return when Im ready for an upgrade. More

Best buying experience for a first time buyer. This was my first time buying a new car so I had done my research but was still a bit nervous saying 'yes' to the perfect car for the right price. Ash This was my first time buying a new car so I had done my research but was still a bit nervous saying 'yes' to the perfect car for the right price. Ashley was my sales lady yesterday evening and she was very mannered and did not put any pressure on me. Her and her manager Rusty worked very hard to get me the right price and made me feel comfortable during the whole process! Ashley is very friendly and very knowledgable about the cars there and what she is able to do for you. I recommend her and this dealership to anyone thinking about purchasing a jeep. More

Great Sales Person but TERRIBLE GM Called 1 week prior to viewing vehicle; said that we could come see it the following Friday at 10am (6 days later) We live 3 hours away and on the mor Called 1 week prior to viewing vehicle; said that we could come see it the following Friday at 10am (6 days later) We live 3 hours away and on the morning of the internet sales person called at 7 am to tell us the vehicle was no longer available to show for this day and would be able to be shown on the following Monday (3 days later). I disagreed, asked why it wasn't available and was told it was "the GMs demo" and he was out of town. Asked why it was taken out of town when we made an appt and was given a "it just was" answer. Very frustrated, they said they had another just like it and would send pictures of it. They did....it was NOTHING like the one we had made an appt to see. It was a plain, basic package vehicle with no options (for 3k less, which was a joke) I called back informed them I was not interested and was only interested in the one that was listed on their site as well as Auto Trader and Cars.com. Made an appt for that Monday. Monday came we arrived @ 930. Appt was @ 10am. Pulled into the lot and couldn't find the jeep anywhere. Got out and our sales person (who was WONDERFUL) informed us that it was a GM Demo, and he was not willing to part with it. I explained all of the above and he came back to tell us 20 minutes later that he did have the key, but that it was still unable to be purchased. We immediately got back into our car FURIOUS that they were doing this AGAIN!!!! My husband got a little snappy with the salesman and he explained bluntly that he was as upset as we were and to hang around and little while longer, look at the car and he would try his best to get it worked out. The vehicle was indeed a demo, he was treating it like his person vehicle. It was disgusting on the inside and scratches on the outside. Very disheartened, we almost walked out. THE GM REFUSED TO SPEAK WITH US.....so our sales person (who again was awesome) suggested that I speak with the Manager under him and give him the story. So I DID...I told him very bluntly that if this vehicle wasn't for purchase it shouldn't be listed as such and it was false advertisement. and if they didn't have one comparable they would be finding one elsewhere and bringing it to me to look at because we had just drove 3 hours for nothing. Our sales person really fought for us. Our purchase was contingent upon the vehicle cleaning up to new and repair slip to get the dings out. Which was awesome. The insurance department was super nice and gave us lots of tips and things we should know about our insurance policy, even though we didn't want to change from our current one. The finance department was also great....he was super nice and offered us lots of things (most of which was just to make them money, which I understand) but we got a great deal on our GAP and B-B warranty with a great interest rate. Needless to say it was a NIGHTmare to begin with. But our SalesPerson was just amazing and really went to bat for us. We got an awesome deal, an awesome car, and they gave us full trade in value for our other vehicle, plus a little off for purchasing GAP. All in all I would go back, but I would only go back to our salesperson and I would definitely say that the GM really needs to find another area of expertise....because car dealing isn't it!!!!!!! What a jerk!!!!! More

Pleasantly Surprised! We purchased a 2012 Challenger today from Hill Kelly Dodge. We dreaded going through the car buying experience just based on past experience. We were We purchased a 2012 Challenger today from Hill Kelly Dodge. We dreaded going through the car buying experience just based on past experience. We were so pleased with Ashley Conlin and her willingness to go above and beyond for us. After the sale, she spent time going from bumper to bumper teaching me all the cool things my new car would do. I recommend this dealership and Ashley to anyone looking to purchase a new or used vehicle! More

Low-balled! After several hours at the dealership, found a car I wanted, they appraised my trade in for $3000!!, which was unbelievably low . I left and went to l After several hours at the dealership, found a car I wanted, they appraised my trade in for $3000!!, which was unbelievably low . I left and went to lee buick gmc in crestview got appraised for $8000!. Hill-Kelly lowballed the heck out of me, definitely disappointing, seeing as how their so "friendly " and want to help you. Bull More

Taken advantage of When I moved to Pensacola, I started bringing my car to Hill-Kelly to service my older Jeep. My plan was to build a repor with the dealer I would purc When I moved to Pensacola, I started bringing my car to Hill-Kelly to service my older Jeep. My plan was to build a repor with the dealer I would purchase my next car from. That is as good as it will get. A few weeks ago, I dropped my Jeep of for a series of repairs. $2K and 8 days later, I thought I would be covered for a while. I soon found the brakes they "fixed" we're not. Upon bringing the Jeep back, to let them look at why the brakes don't work they try and charge me $1K more! The repairs they made the first time were poorly done, plus there were several additional issues they "missed" the first time. So instead of admitting the faulty work, they tried to charge me to pay for it twice! I hope the owners are simply unaware of the shifty and dishonest people they have in their service department. I can't imagine they would knowingly condone this shady practice. Needless to say, I will not be supporting Hill-Kelly with my business for service or my next car. I hope anyone considering them will think twice and go elsewhere. More

Great car buying experience!! Ashley was GREAT!! She showed me exactly what I was looking for and didn't pressure me at all. I had looked at almost every dealership in Pensacola Ashley was GREAT!! She showed me exactly what I was looking for and didn't pressure me at all. I had looked at almost every dealership in Pensacola and had found several different SUV's that I liked. I was having a hard time making up my mind and what tipped the scales was Ashley's awesome customer service and helpfulness! She was awesome! She even showed up at the house the next day with a big box of goodies for our kids and grandkids. My daughter is car shopping next week and I'm sending her to Ashley! Thanks for a great deal Hill-Kelly Dodge! More