Hill-Kelly Dodge Chrysler Jeep Ram

Traveling Thru and Received Awesome Service I was recently on my way to Fort Meyer Beach, FL. when a light on my dash came on. Traveling alone, and wanting to take care of the problem before I was recently on my way to Fort Meyer Beach, FL. when a light on my dash came on. Traveling alone, and wanting to take care of the problem before dark and certainly before traveling any further, I stopped at the first dealership, and luckily, it was Hill-Kelly. Not having a vehicle sold by them didn't make a difference to them. It isn't even a make they sell in their new car line! I was promptly and courteously greeted by a neat service rep. who, after listening to what was going on, immediately called his Service Advisor, Frank Mercante, who was extremely helpful in letting me know what the light meant, and promptly had his service team remedy the problem. I was well on my way before dark and felt assured that Mr. Mercante and his team had taken care of the problem. The rest of the trip was uneventful car wise. In fact, I''m considering stopping on the way back thru to again Thank Mr. Mercante and his staff for their awesome courtesy and service! Kudos Guys! More

A+ experience with Ashely I went in knowing exactly what I wanted and Ashley went to bat for me 10x over! She never pushed me or rushed me and I was extremely thankful for that I went in knowing exactly what I wanted and Ashley went to bat for me 10x over! She never pushed me or rushed me and I was extremely thankful for that! All of the staff was very eager to help us, we felt very welcome at HKD and will absolutely be back! More

Awesome Service I was always hesitant about car shopping simply because of the sales pressuring that dealerships like to do, Hill-Kelly is the exact opposite. I went I was always hesitant about car shopping simply because of the sales pressuring that dealerships like to do, Hill-Kelly is the exact opposite. I went into the dealership with a certain truck and price in mind and Ashley Conlin helped me every step of the way. Turns out that they didn't have that truck but Ashley picked out another truck that had a similar price and i was sold. Everybody there is super friendly and they really care about their customers. I would go to them again in a heartbeat for another vehicle. Thanks Ashley for everything! More

Very fast and friendly service Very quick service department. The staff was friendly and the waiting lobby was very comfortable and attractive. There was complimentary coffee and a Very quick service department. The staff was friendly and the waiting lobby was very comfortable and attractive. There was complimentary coffee and a children's play area and table. Very family friendly and a lovely environment. More

Great Sunday! Firstly, I'd like to thank Hill/Kelly for being open on Sunday (surprised at how few are). Secondly, my experience with Ashley Conlin was truly refre Firstly, I'd like to thank Hill/Kelly for being open on Sunday (surprised at how few are). Secondly, my experience with Ashley Conlin was truly refreshing and valuable. Not only did she listen well to what I was looking for, but she was exceptional at presenting me with only appropriate possibilities. This saved both my time and hers...making the process actually enjoyable instead of stressful or pressured. Kudos to everyone involved! More

No respect for the customer The dealership took 20 days to repair cosmetic items on my vehicle. Used a pry tool to pull a plastic chrome door guard and caused them to sand and re The dealership took 20 days to repair cosmetic items on my vehicle. Used a pry tool to pull a plastic chrome door guard and caused them to sand and repaint both passenger side doors. Three return visits for warranty work, they had to clean grease from the interior left from a non caring tech, re-center a replaced steering wheel, replace scratched trim parts. The service manager told me several times that I was too proud of my brand new 700 mile vehicle, implying I should accept crap service practices. Every time I took my vehicle in something careless was done by someone working for the dealership. A real shame! If you don't care about nor take pride in your car, please have Frank tell you everything you want to hear, yet fail at delivering quality customer experience. Clowns to your left and jokers to your right. If you've had good service here , feel lucky, but I'm afraid your luck will run out! 38 times, really Frank, good luck. More

No high pressure sales tactics and great employee service. Gone are the days of high pressure sales tactics when buying a car was a long, arduous, and stressful process. Hill-Kelly Dodge is setting the benchm Gone are the days of high pressure sales tactics when buying a car was a long, arduous, and stressful process. Hill-Kelly Dodge is setting the benchmark when it comes to customer service and assuring that the automobile purchasing process runs smoothly any without any high pressure sales tactics. It was obvious that customer satisfaction was paramount. Two employees, Richard Manning and Ashley Conlin facilitated the philosophy of Hill-Kelly Dodge by meeting every need and keeping every promise they made to me during the entire sales process as well as things I needed after the sale. These two people represented Hill-Kelly in an exemplary manner so well that I was willing to spend time in acknowledging them for helping me during my purchase. If I need to look for a vehicle in the future I will go to Hill-Kelly first and seek out Richard and Ashley as they have earned my trust. More

2nd car Having dealt with Hillll Kelly in the past when it was time for a 2nd car,this wá the 1st place we came to.I was nervous but once I got to looking at Having dealt with Hillll Kelly in the past when it was time for a 2nd car,this wá the 1st place we came to.I was nervous but once I got to looking at cars Ashely was assigned to help was.1st she just asked for some basic info,price range-looking for used,she let us fast drive a couple,picked the one for us.The price fit perfectly in our budget. Sold!!! She had the car washed and showed us the inside/details of the car.Will say this experience was wonderful and will definitely tell everyone that HKDodge knows how to treat you and get the job done.Thanks Ashley! More

ashley was AWESOME . Ashley went over every detail of the car . she answered any questions that i asked her . she was very polite . i didnt feel like like i was rushed . m Ashley went over every detail of the car . she answered any questions that i asked her . she was very polite . i didnt feel like like i was rushed . my overall experience with her was awesome :) More

AWESOME Very Helpful on top of everything and they answer the phone I'm actually bringing my Mom back to get her next car so you they are good Very Helpful on top of everything and they answer the phone I'm actually bringing my Mom back to get her next car so you they are good More