Hill-Kelly Dodge Chrysler Jeep Ram
Pensacola, FL
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Great dealership We went in to look at vehicles for my wife when we were approached by a gentleman named Daniel. He asked what we would looking for and any specifics t We went in to look at vehicles for my wife when we were approached by a gentleman named Daniel. He asked what we would looking for and any specifics that we would like and when we told him he took us to the general area of where these vehicles were at. He was very helpful with moving vehicles around so we could get to the one that would work and once we found it he let us test drive and he answered any questions that we had. Overall it was a great experience at the dealership and I would recommend it to someone else. More
Ask for James Cabe! I just want to spread the goodwill to others who are considering a vehicle at Hill-Kelly Dodge/Jeep. My credit & financial status is not great & I get I just want to spread the goodwill to others who are considering a vehicle at Hill-Kelly Dodge/Jeep. My credit & financial status is not great & I get nervous about making a financial decision on vehicles. I was lucky enough to encounter salesman James Cabe and I definitely will stick with him personally in the future. He spent a lot of time with me and was patient. He also fought hard to get me the nicest vehicle at the best rate and price that was in my budget. A true gentleman and professional. Thanks again James! If anyone is in the market for another vehicle then make sure to ask for James Cabe over at Hill-Kelly. More
Excellent Service Upon arrival at Hill-Kelly I was promptly greeted by Ms. Alissa Lindheim. I explained my issues and was promptly given an appropriate time for the iss Upon arrival at Hill-Kelly I was promptly greeted by Ms. Alissa Lindheim. I explained my issues and was promptly given an appropriate time for the issue to be diagnosed. Ms. Alissa was very polite and courteous in her dealings with me as a customer. More
Hill Kelly Dodge went above and beyond! Our family traveled down to the Pensacola Gulf Coast, from Missouri for vacation. While in route to Florida, we experienced A/C cooling issues on our Our family traveled down to the Pensacola Gulf Coast, from Missouri for vacation. While in route to Florida, we experienced A/C cooling issues on our Ram 2500 truck. We stopped at a Dodge Ram dealership to have it checked out, only to be told it would be two to three days before they could even look at it. The service writer was nice, explained their situation, and suggested we go to Hill Kelly Dodge when we get to Pensacola. I called ahead, explained our situation, and Rebecca Rogers, the service advisor I spoke with, took command! Rebecca lined out a game plan, and once I arrived with the truck, she set the plan in action. Rebecca kept me updated on diagnostics, problems found, parts needed, and time frame for parts to be received and installed. In less than 48 hours, Hill Kelly Dodge’s service team had us back on the road! With peace of mind, service beyond expectations, and caring people, Hill Kelly Dodge is a shining example of big city experience, with small town values. L. Raines, Harrisonville, MO More
Best Body Shop! Marc Carmichael, body shop manager, went above and beyond to make sure I was completly satisfied! He made me feel like I was his only customer, even t Marc Carmichael, body shop manager, went above and beyond to make sure I was completly satisfied! He made me feel like I was his only customer, even though the place is always busy. I would highly recommend that you take your vehicle to Hill Kelly if you need any body work done. Marc will make sure it's done right! More
Customer service was fantastic All I can say is that’s Rob is awesome and I would tell others to buy from him! He really took care of the things that needed to be taken care of. All I can say is that’s Rob is awesome and I would tell others to buy from him! He really took care of the things that needed to be taken care of. More
They love my Jeep I have been having my Jeep serviced at Hill Kelly for several months now... Brian always keeps me informed of the status of my repairs and goes above I have been having my Jeep serviced at Hill Kelly for several months now... Brian always keeps me informed of the status of my repairs and goes above and beyond to make sure my Jeep is safe for me and my family. I could not be happier with the amazing customer service I have received from Brian and everyone at the Hill Kelly Service Dept! More
!!!!WORST EXPERIENCE EVER HE SHOULD BE FIRED!!!! This guy claims to know alot about his job when in reality he knows very little about what a SERVICE ADVISOR job is or what he should say and do two This guy claims to know alot about his job when in reality he knows very little about what a SERVICE ADVISOR job is or what he should say and do two people....he relies on belittling people and Making them feel like little to nothing because of an older car they have or the type of rims... my husband and I have never felt so belittled in Our Lives.... he should be fired he does not know Good customer service instead of trying to help you with the problem he will talk to you like a smart elek xxxxxxx, cut you off and pretty much tell you you don't know what you're talking about he will misdiagnos your car which he is not even a mechanic and is nowhere near competent enough to be telling people what's wrong with their car car for that matter....... he will cause problems that didn't exist before and basically refuse to fix it then make you feel like it's your fault or because the car is older.... then tell you that you are trying to get free work done...I went in due to a recall on an ignition in a car they make, they supposedly fixed it then when I left I had to take it to a real mechanic because it wouldn't start Brian told me because of the misfire it wouldn't start I never had that problem even with the misfire until Hill-Kelly serviced my car and when I got it back from them it had numerous lights on that had never came on before..... the mechanic shop I took it to told me they couldn't fix it due to the ignition and the computer of the car not corresponding together it was a security issue at this point so I took it back do Hill-Kelly Dodge then Brian told me that all of the this was due to a misfire and PDC issues then proceeds to tell me oh yea "his machine also said my transmission was going out and the brain of the car would need to be completely replaced" which he had never mentioned the first time when I was there....he is a joke and thinks it's funny to play with people's only means of transportation and will ruin your car I would not recommend anyone to go here to get your car serviced you will end up with alot more problems that you will be responsible to fix this place is not about helping customers that buy there junk cars they just want to get your money ............. the lack of experience and intelligence of these people kill me how are they employed.... I will also be contacting his supervisor , mr. Bentley ,mr. Bragg and mr. Norwood about this matter.... I am very offended..... in the paperwork he said he contacted me never once did he call me I still haven't got a word on my car they leave you completely in the dark no updates at all.... More
paint on my 2014 Red Jeep Wrangler is bubbling Took the car to the body shop and they checked on repainting it. After a week they responded from the warranty dept. that it is a defective part and Took the car to the body shop and they checked on repainting it. After a week they responded from the warranty dept. that it is a defective part and refile the claim as a part the black hard top should be replaced. Have waited since April for a response after many calls, this is not the first or second time I have had a problem with them, More
Great experience Very helpful salesman, made for a great experience in buying a new or used vechile. Made things very simple and easy. I highly recommend Justin Dinzik Very helpful salesman, made for a great experience in buying a new or used vechile. Made things very simple and easy. I highly recommend Justin Dinzik all around great experience. More