Hill-Kelly Dodge Chrysler Jeep Ram
Pensacola, FL
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Nothing Short of xxxx. DO NOT GO TO HILL KELLY JEEP DODGE I was in a car accident, chose the dealer to repair my brand new Grand Cherokee. NOTHING BUT A HEADACHE AND LIES DO NOT GO TO HILL KELLY JEEP DODGE I was in a car accident, chose the dealer to repair my brand new Grand Cherokee. NOTHING BUT A HEADACHE AND LIES. My car was put together worse then something from a junkyard. The Bodyshop here , has nothing on Frankenstein. My car will never be the same . They took 5 weeks longer than promised, never got me a rental. Had to “ let go the guy who did my repairs” now I don’t even wanna drive or own this vehicle. Wheels don’t match. Badges missing . Misaligned body panels . Chipped paint corners. Broken structural parts. Paint drips everywhere. I was “delivered” my car for the 3rd time with a broken axel and a blown wheel bearing . I came to dealer because they are suppose to be professionals , and instead I’m getting Walmart quality , actually DOLLAR GENERAL is the quality I’m receiving . Don’t ever go here . 5 months total now, and i still cannot drive my vehicle from a fender bender. NOT A SINGLE MEMBER OF THE STAFF ANSWERS THE PHONE OR DOES ANYTHING THEY PROMISED. communication and skills are unbearable. they also tried to make it out to be no big deal that they left suspension parts broken and loose to where i almost died. Please save yourself the headache and tears. GO ANYWHERE ELSE. More
Great Team Effort These guys are amazing, will do business there again. Thanks for your time and effort. Very smooth process from start to end, service is great also These guys are amazing, will do business there again. Thanks for your time and effort. Very smooth process from start to end, service is great also More
Refreshing customer service This is one time that I'm glad I followed my gut and not ratings found on this site. I was a little nervous about going to dealership, for an appt. w This is one time that I'm glad I followed my gut and not ratings found on this site. I was a little nervous about going to dealership, for an appt. with Brian Chicco. However, I quickly realized the prior reviews, in my opinion, were very one-sided. I completely understand when you bring in a vehicle for service, you run the risk of having to open up your wallet for maintenance or repairs - that can become costly. Even so, I was extremely grateful to come to know Brian Chicco. He was very attentive to my concerns, kept me updated throughout the entire repair process, and had me back on the road ASAP. I was ushered in to the service land from drop-off to pick-up. All issues were described to me in laymen terms. The repair options were presented and pros/cons of doing the work discussed. I required a lot of hand holding, that Brian not once complained about or showed any sign of needing to move to the next customer. I sure hope that Brian stays with Hill Kelly for a long time! I recommend that everyone visit this service department and ask for Brian. More
Amazing! I have been a Hilly Kelly service customer for about 6 months now. The customer service I get from Brian is amazing! He always puts the customer first I have been a Hilly Kelly service customer for about 6 months now. The customer service I get from Brian is amazing! He always puts the customer first, and makes it a point to do his best to get me in and out as quickly as possible. I will never take my Jeep anywhere else. Hill Kelly is very lucky to have Brian Chicco on their team! More
Exceptional Customer Service!! 5 star service Plus!! The service department is Amazing and provided Fast, courteous and Professional Service far surpassing my expectations. Brian C 5 star service Plus!! The service department is Amazing and provided Fast, courteous and Professional Service far surpassing my expectations. Brian Chicco and the whole service team are committed to exceptional Customer Service and make you feel like a valued Family member and not a customer. The moment I stepped onto the Service drive, Brian Chicco and other service representatives (David DelRegato) greeted me with a smile and heart felt greeting knowing my name and provided me with extremely professional service during my repair process. Everyone of the service members exceeded my expectations and made my car repair process stress free and extremely convenient for me and my daughter. Ron Thompson is an amazing technician (the best ever) and Brian went above and beyond to accommodate my busy life style providing me with updates and solutions for my vehicle repairs. I would highly recommend Hill-Kelly service if you prefer to be treated like a person and not a customer. The service crew at Hill-Kelly Dodge are all friendly and willing to go above and beyond to reassure you how valued you are. Thank you so much Brian and Ron for ensuring our vehicle was safe and "road ready" to drive my daughter to school this week!! You are amazing and thank you very much for the exceptional service provided every time I visit Hill Kelly Dodge. More
Above and Beyond I unfortunately had car problems, which is never fun. It stresses me out. Thankfully I chose to take my Dodge to Hill-Kelly Dodge and they turned a st I unfortunately had car problems, which is never fun. It stresses me out. Thankfully I chose to take my Dodge to Hill-Kelly Dodge and they turned a stressful situation into a very positive outcome. I highly recommend contacting Brian Chicco for any service needs I have no doubt he will take care of you. I will undoubtedly be a repeat customer. ?????????? More
Excellent customer service Daniel Jones was the person I asked for because of the ad that was placed by him. With using multimedia as another way to get clients in to Hill-Kelly Daniel Jones was the person I asked for because of the ad that was placed by him. With using multimedia as another way to get clients in to Hill-Kelly, it worked for me. Buying a vehicle has been a hassle but with Daniel and the Hill-Kelly team it was a great experience. I will be sending anyone looking to purchase a vehicle to see Daniel Jones and the team that supports him. Thank you Daniel & the Hill-Kelly team well done More
Good service Salesman helped us and there was no hassle or back and forth gave us what we wanted on trade and was straight to bottom line Salesman helped us and there was no hassle or back and forth gave us what we wanted on trade and was straight to bottom line More
Great Service David Del Regato went above and beyond to take care of three issues with my vehicle requiring multiple visits, even managing to get me in next day wit David Del Regato went above and beyond to take care of three issues with my vehicle requiring multiple visits, even managing to get me in next day with a loaner vehicle when the liftgate latch failed. A true customer service professional in every sense. More
Wonderful staff and great experience Daniel was so helpful to us in finding our new SUV for our growing family. He was a trooper with carting around the car seat to test in each vehicle t Daniel was so helpful to us in finding our new SUV for our growing family. He was a trooper with carting around the car seat to test in each vehicle to make sure we found something that our car seat would fit in. Thank you Daniel and Hill Kelly Dodge for providing us with our new SUV and with a wonderful experience. We really appreciate it! More